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“never again!”

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Tower Hotel Waterford
Ranked #5 of 12 Hotels in Waterford
Reviewed August 12, 2007

Me and a group of friends stayed in this hotel on the 11 aug 2007. I requested an early arrival, which we did get and was great! customer service was not the greatest, had to ask about breakfast etc as was not explained. we stayed on the 3rd floor (top) you could hear people walking from one end of the hotel to the next, as the floor boards needed replacing, the room was dissapoining, really overdue for an overhaul, paint chipping, stains on the walls and the fan in the bathroom did not work. On our understanding when we booked as there was 14 of us going we were told (warned) that under no circumstances that they do not cater for hen nights etc, and if there was a hint of any of this we could be denyed entry to the hotel in the evening. we arrived back in the hotel at half 2, got room service which was great, we were woken up at 4.45am by a hen party, the were screaming and banging doors, i had already been out to the girls and asked them to be quiet but to no avail. oh and these girls were smoking outside of our hotel room (no smoking ban/law) i then had to ring reception twice to get some sleep, finally the evening manager came up (after over half hour) i finally went back to sleep bout half six!!! this was not worth the 182.00 that we had paid for the room. we had then been woken up at 10 am by housekeeping knocking on the door and then walking in! i was ready to smack someone at this stage. on checking out, she just took the money for the room, there was no chat no customer service. so id like to say thank you for the [--] night of my life. but on a good note, the breakfast was lovely ( the best thing about the place) oh and the night out was the best!!

  • Stayed: August 2007
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3  Thank emevIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,133 - 1,139 of 1,177 reviews

Reviewed July 18, 2007

My friend and I stayed here on June 28, 2007 on a motor coach tour. Of all the hotels we stayed at during our tour, this was the poorest. The rooms and the hallways are in much need of upgrading. There are shabby carpets, nicks in the woodwork and the public areas could use a good buffing. We ate in the hotel dining room which was not bad, but the staff could use a course in how to be pleasant to the customer. The buffet was nice, and the staff serving the buffet were friendly. Travel Gal from Mass.

  • Stayed: June 2007
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2  Thank HighlanderOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2007

I stayed here for a business trip and was very disappointed. It is in serious need of refurnishment. The wall of my room was badly damaged and the paint was peeling off the wall and around the window. The toiletries were very poor. On the plus side the view of the river was nice, the staff were very friendly and certainly made the most of what they were given to work with. All areas were very clean if somewhat in need of updating. This hotel is fine if you are just passing through but I would not recommend for more than a day or two.

  • Stayed: July 2007, traveled on business
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2  Thank dublingirlabouttown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2007

We stayed here for for one night on a Globus Tour. It is a cute hotel - lots of character. We had a large room with a large bathroom. But other people on our tour had very small rooms. There was a lot of noise on the street at night, some from traffic, but mostly from pubs. It was very difficult to sleep.
We had dinner at the hotel restaurant, compliments of our tour. We had a menu to pick an appetizer and a dessert from, but the main course was a small buffet. We also had breakfast at the hotel - it was an average breakfast, nothing special.
There are a few pubs around the corner from the hotel, we had a few drinks there after dinner.

  • Stayed: July 2007
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2  Thank lithlith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2007

We were attending a wedding in the hotel over the May bank holiday weekend and we had a great time.

The food at the wedding was really good and the day after we had lunch in their recently done up bar which was also really good.

Really pleaseant and obliging staff. As you can imagion we got to know them over the few days, particularly the bar crew.

Would recommend the place highly.

  • Stayed: May 2007, traveled on business
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1  Thank freckles500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2007

We stayed in in the Tower on the 13th and 14th of April and we just loved it.

My boyfriend loved the sauna and the huge pool. While he was in the leisure centre I had a quick browse in the shops which are just 5 mins away.

We had dinner in the Bistro and it was fab!

I had read other reviews and was worried about the accommodation but we had a lovely room overlooking the river.

We would defo return and the staff are really friendly.

Stayed: May 2007
4  Thank Luckyloulou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2007

we are just back after staying for two nights in the tower hotel in waterford. to say we were disappointed is an understatement. we requested a smoking room, which we got. it was situated right beside the air conditioning units. we did pay the same money as non smokers so there should have been no difference in standards of rooms.the noise was deafening, to even have a room so near was ridiculous. we thought by closing the window it would be ok, but the catch was broken so it wouldnt close properly. the reception on the tv was dreadful.the decor was shabby and decoration in complete. luckily we were out during the day and just really slept in the room. we had heard great reports about the tower hotel, we also have stayed in other hotels in waterford which we now no are far superior to the tower. all in all we will not be staying in the tower hotel in waterford again, we felt we had to let people know the truth about this hotel as we stayed here on other peoples reviews, had we known what we now know we would not have stayed there.

Stayed: May 2007
5  Thank decmargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tower Hotel Waterford

Address: The Mall, Waterford, Ireland
Location: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Waterford
#6 Business Hotel in Waterford
#6 Romantic Hotel in Waterford
Price Range: $99 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tower Hotel Waterford 3*
Number of rooms: 140
Official Description (provided by the hotel):
Tower Hotel Waterford In the heart of Waterford city, overlooking the marina, the Tower Hotel & Leisure Centre is the perfect accommodation venue whether your visit to Waterford is for business or pleasure. ... more   less 
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Also Known As:
Hotel Waterford

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