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Reviewed August 26, 2009

We arrived at the hotel and were amazed by the entrance up the drive to the "typical" norman type castle. its spectacular - The reception was amazing, less can be said about the receptionist, I think other reviews mention one of them is totally apathetic ... However the boys are all marvelous and extremely helpful and all went the extra mile with guides/maps/google reviews etc Philip in particular was a mine of useful info and always asked us how our day was/what we were doing tomorrow etc. - but I wonder when hotels will realise that grumpy receptionists and most of the staff being students may be cheap BUT its also losing them repeat customers.

The room was huge and marvelous views, ensuite with huge bathroom with the stand alone bath - very victorian luxury. The 24 in portable TV got loads of Tv programs but was a little small when watching it in bed ;-) Nicely furnished room - obviously without air-con or double glazing so lots of irritating noise from outside cars/guests/children from the golf lodges playing and a little warm, and as the rooms are all over the bar/rest loads of dinning noise until the other guests leave at around midnight. Of course if you sleep like a log or are down in the bar with them its not a problem!

The restaurant Munster room is a formal Irish cuisine dinning room, where you need to dress for dinner. The 5 course menu is around 70E without wine, and if you live in a major city excellent value for money. Its was full most nights with non-residents who had come over for dinner, it has an excellent reputation locally.

Our package included golf (we paid for it) which we never managed to get them to organize - receptionist problem again - it was either busy, raining, windy or they would leave us a message from clubhouse with a time.. Needless to say she didn't offer to refund/comp a dinner, suggest another activity or give us a promise to look into it later!!!! (this was probably about 200E lost) The same with the walking - the brochure makes a big deal of the walks/nature on the island, and looking forward to this, Miss Grumpy informed us there wasn't a formal walk just go down the road and look around - at this point we were a little bored with her, and waved the brochure pointing out they mention the walks and a guide to it - she just grumped and mentioned it must be out of print.!!! There are many beautiful trees/flowers planted by the Victorian owners it would have been nice to found out what they were. Later one of them told us a little story about the Monkey Puzzle tree in the garden but at this time Miss Grumpy had taken the shine off our stay.

Its definitely a wonderful place for a honeymoon/romantic weekend, slightly too far out of the city about 5 miles(on airport road) for a city visit without a car. We enjoyed it BUT would have LOVED it with more professional staff - it costs nothing when checking out to ask if you enjoyed your stay and to welcome you back another time. No, we were checked out in silence after being chastised for being late - it was 12.30ish !! Had they been more welcoming we would have stayed for lunch as the Munster room was excellent.

Waterford is a lovely town with huge amount of cultural activities, historical places to see, failing that, there are a couple of shopping malls.

All in all I would go back but would report lack of smiley helpfulness to the management. If you got one of the boys they would bounce over with your key (no need to ask ) and ask about your day, offer to park the car/carry your shopping bags to the room, recommend dinner in hotel and carry your drinks to the restaurant - thats the service ALL members of staff should be providing if they want repeat customers. Because there is no spa or other activities provided you spend more time hanging around the hotel so you want the staff to be a little more friendly than a large hotel (I think its about 15 rooms)

An amazing building on a Island - perfect for a romantic get away

  • Stayed: July 2009, traveled with family
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2  Thank LondonPandora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2009

After we checked in we left the island and went into waterford, we didn't have to wait more that 5 minutes for the ferry. In the afternoon some of my family and i walked around the grounds which were beautiful. We only stayed at the castle for one night and decided to have dinner at the restaurant there. We had just sat down to dinner when the fire alarm went off. Apparently there was a problem with the fire place and the whole castle filled up with smoke. Everyone was ushered out of the hotel. We were told that we would not be allowed back in the castle for a couple of hours. So everyone went to the club house. We were told we would not be able to have our nice dinner at the hotel, but at the club house they made sandwiches and chips and they also provided free drinks for everyone. While it wasn't the dinner we were expecting we all had a good time and kept talking about how this was going to make a great story. After about 2 and a half hours we were let back into the hotel. The whole time the staff was making sure they were taking care of the guests the best the could, and the drinks didn't hurt either. The next morning when we went to check-out we found that because of the fire the rooms had been comped. While it wasn't the stay we were expecting it was still fun and I look forward to going back sometime.

  • Stayed: August 2009, traveled with family
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2  Thank Gingertravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2009

We had the loveliest stay at this hotel. It was everything I hoped. It had all the nostalgia and romance of an old castle set in a surreal setting. Not sure what the others were talking about when they said it needed updating. It is an old castle...wouldn't exactly go with the experience if it was all contemporary and new. The linens were lovely. The hotel was clean. The room was massive and I could have done cartwheels in the bathroom...literally. We had a great dinner downstairs and then retired to the bar for an after dinner drink. The morning walk on the grounds was beautiful. We have stayed in 5 star hotels all over the world. This is still one of my favorites. The only thing I would suggest - if you are light sleeper do not stay in the suite above the bar. It can be just a tad loud but not bad and I am a light sleeper! I would go there again in a heartbeat. Loved it.

  • Stayed: November 2007, traveled as a couple
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Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2009

Superb location, so peaceful to wake up to. Our 2 boys loved taking the car ferry to get to the island and were so excited about staying in a real live castle! Our rooms were of a good standard and the beds were extremely comfy. The hotel arranged for our rooms to be next to each other which was a great benefit. We had dinner in the bar as we thought that the restaurant was a bit too formal for a 13 and 10 year old. The food was good but they didn't have a great selection for kids to choose from. The whole place had a great atmosphere.

  • Stayed: July 2009, traveled with family
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Thank robcanoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2009

My husband and I stayed here for 1 night and enjoyed our stay. We had the Kildare room and found it very comfortable. The shower curtain in the claw footed bathtub could have been better, but that's really my only complaint on the room.

We never had a problem waiting for the ferry that crossed back and forth to the island, and thought it was fun to take a ferry to the castle. We quickly explored the grounds, which were nice and we wish we had more time to explore.

We enjoyed tea in the castle lobby and that evening we enjoyed sitting in the bar area and relaxing. Upon arrival we felt one of the women checking us in had a bit of an attitude problem, but the other lady was so nice and helpful that she cancelled the other one out. The bartender in the bar area worked very hard and was very nice. We enjoyed our breakfast in the morning.

We were looking forward to dining in the restaurant, but it was very pricey so we had to go off island.

All in all I would go back again, however since the hotel is located on an island, be prepared to drive to other places to do things and eat.

For the price and location, I expected a bit more luxury, however we enjoyed our nights stay.

  • Stayed: July 2009, traveled as a couple
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1  Thank mejo1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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