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“Ok experience”

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Waterford Castle Hotel & Golf Resort
Ranked #1 of 12 Hotels in Waterford
Certificate of Excellence
Dublin, Ireland
2 reviews
“Ok experience”
Reviewed July 7, 2014

We have just returned from a 3 night stay in one of your lodges. On driving up to them we could see they were in dire need of repair on the outside. They all needed painting and most were black and mouldy including ours. They were fairly modern inside and we were happy but throughout the weekend we noticed alot of things wrong. Two of balconies wouldn't open and the rooms were fairy stuffy as the windows would only open so far. There were lamps missing from the bedrooms and a broken light over our bed. Our duvet cover was ripped on both sides and also the one in one of the spare bedrooms. There were 3 shelves missing in the fridge and no dust pan and brush. Outside on our patio there were cigarette butts everywhere and we have 2 small children. I would advise anyone going to stay here during the summer to bring some sheets or a light duvet as the duvet were heavy winter duvets and way too warm and no sheets available. Also very limited wi if unless you're hanging out of the window. There was also a constant motor noise going through the house all night, a constant buzzing and when I spoke to other people they heard the same noise all night, it was like a washing machine. So bring some ear plugs. Also be aware that this castle and lodges are in receivership hence the hesitation to do some repairs and it wasn't just our lodge that had the faults.

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank youdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, July 12, 2014
Dear Reviewer,

Thank you for taking the time to review your stay with us.
I was very sorry to read of your disappointment in relation to aspects of Maintenance and Housekeeping in the Lodges and I would like to apologise for any distress caused.

I will be sharing your comments with the Lodge team and we will address the shortcomings you experienced. We would have welcomed the opportunity to address some of the issues outlined during your stay and would encourage Lodge residents to contact the Castle if they are experiencing any problems.

Again please accept my sincere apologies for any distress caused and I hope you will consider a return visit to Waterford Castle Resort in the future.

Kind regards

Helen Courtney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (220)
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English first
Fort Lauderdale, Florida
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 5, 2014 via mobile

Staff was very accommodating with excellent guest service. Dinner in the main dinning room was a wonderful experience. Very good food. The rooms are in much need of a face lift; carpets had many stains and dated furnishings took away from the charm of the room. Bathrooms are large and spacious but the shower curtain is an issue. Clings to you while showering... Grounds on back side of Castle were unkept with cigarette butts and trash everywhere. Which took away from the ambience of the Castle.

Stayed July 2014, traveled with friends
Helpful?
Thank 1002Susan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, July 12, 2014
Dear Reviewer,

Thank you for reviewing your stay with us here at Waterford Castle.
I am delighted to read that you had so many positive things to say about your stay particularly in relation to the staff you encountered and the wonderful dinner you enjoyed in The Munster room.
We pride ourselves on our culinary reputation and I look forward to sharing your review with the team here.

I was sorry to read that there were some issues that impacted on your overall impression of Waterford Castle and I would like to apologise for that.
All your comments have been noted for attention. Some of the issues you highlighted have already been addressed.

Again I am sorry you were disappointed but I do hope that we may be able to welcome you back
sometime in the future to Waterford Castle.

Kind regards

Helen Courtney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland, Colorado
1 review
Reviewed July 1, 2014

Planned our wedding from The States and could not have asked for a better experience. Mirka did an excellent job of staying in touch with us through our many questions. The staff was very nice to our guests and a wine glass was never empty. They truley went above and beyond to make our wedding a memorable weekend! Brides, this place is great value for the money!!!! AND you have an entire island to yourself and your guests for your big day! :)

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, July 2, 2014
Dear Reviewer,

Thank you for taking the time to share your Wedding Day Experience here at Waterford Castle. We hope you are settling into married life.
Mirka will be delighted you have mentioned her, she takes great care of her Brides to ensure the day is perfect and stress free for the bridal party.

I look forward to sharing your comments with the entire team, who take great pride in their positions and place of work.

We look forward to welcoming you back to Waterford Castle, on your Anniversary perhaps.
Again congratulations to you both.

Kind regards

Helen Courtney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 1, 2014

OK, so you want to stay in a castle. You want to stay in one that is located on a private island where you have to ferry across to get to it. This is the place. A most beautiful piece of history that has been perfectly renovated for the pleasure of the travelers staying there.

And when we were assigned our room, little did we know that we were getting a 3 room suite with a very large sitting room, an even larger bedroom and a large bathroom.

You play golf? They have a fantastic course right outside the front door.

The food in the restaurant was excellent and the service even better.

Treat yourself to a great Irish locale.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, July 2, 2014
Dear Reviewer,

Thank you for sharing your review.

We sincerely appreciate your kind comments. We are very fortunate to have a very unique property situated on its own Island and are delighted that you were able to experience all we have to offer.

I look forward to sharing your comments with the team here, who take great pride in their jobs and place of work.

We look forward to welcoming you back to Waterford Castle in the not too distant future.

Kind regards

Helen Courtney.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summit, Mississippi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 1, 2014 via mobile

The castle outside is beautiful, we stayed in the castle, not the lodges, the room needed things replaced, lamps did not work, mattress was very very old and had a huge dip on one side, carpet was bad. However, The staff was friendly and the food at breakfast and dinner was excellent and beautifully done. This is a better experience than a standard hotel but don't expect it to be updated completely.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barrie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, July 2, 2014
Dear Reviewer,

Thank you for taking the time to post your review.
It is always great to get positive feedback from our guests, I am delighted to read you found our staff friendly and Restaurant Service excellent.
We pride ourselves on our Restaurant having being awarded Two AA rosettes again for 2014.

I am sorry to read of the shortcoming in your room, these issues I have noted and I will address with both the Housekeeping and Maintenance teams here.

Again thank you for your review and we hope you make a return journey to Waterford Castle in the future.

Kind regards

Helen Courtney.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 30, 2014

We stayed fo a long weekend in a lodge . We have been there a few times and it's always good. The lodges are comfortable. Unlike some of the previous reviews it was clean and everything worked. We self catered, the only criticism about this is that there could be a few more cooking pots of various sizes. It''s odd that the TV in an Irish location cannot receive an Irish transmitter. We also had some difficulty reducing the level of the central heating. Minor problems so we'll probably be back. As an afterthought, on a previous visit, our 5 year old granddaughter was fascinated to see a deer opposite our front window!
PS The staff are always very attentive.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bmw215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, July 2, 2014
Dear Reviewer,

Thank you for taking the time to share your views. I am delighted that you found the Lodges clean and comfortable. I have noted the minor issues you encountered and I will address them with the Housekeeper.

We are always delighted to welcome return visitors and look forward to seeing you here at Waterford Castle in the future.

Kind regards

Helen Courtney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom, United Kingdom
Level Contributor
294 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed June 30, 2014

This is only based on a lunch stop and we were staying somewhere else.
The location is wonderful, set on an island and needing a short ferry ride to get to the hotel. The exterior of the house is beautiful, as are the grounds. After that we were rather disappointed.
The main entrance is bare, drab, cold, rather depressing and totally lacking in the atmosphere one would expect from the exterior. It needed somebody to take a little time to make it more welcoming - even a couple of flower displays would have helped. We also took the opportunity to have a look around and this confirmed the view that the hotel is tired, with shabby decor, and that it definitely needs (and deserves) some TLC.
But the staff were very helpful, friendly and attentive - especially our Italian waiter.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen C, General Manager at Waterford Castle Hotel & Golf Resort, responded to this review, July 2, 2014
Dear Reviewer,

Thank you for taking the time to share your views on your recent visit to Waterford Castle.
I am delighted to read you found our staff especially Antonio to be helpful, friendly and attentive. We take great pride in our restaurant, having being awarded two AA Rosettes again for 2014.

I am disappointed to read that the interior of the Castle did not meet your expectations.
We appreciate our customers'' opinions and observations. They are valuable and conveyed to all departments weekly, also when decisions are being made at board level for any future projects.

Again thank you for your feedback and we look forward to welcoming you to Waterford Castle in the future.

Kind regards

Helen Courtney.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waterford Castle Hotel & Golf Resort

Property: Waterford Castle Hotel & Golf Resort
Address: The Island | Ballinakill, Waterford X91 Y722, Ireland
Location: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Waterford
#2 Romantic Hotel in Waterford
#2 Family Hotel in Waterford
#7 Business Hotel in Waterford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Waterford Castle Hotel & Golf Resort 4*
Number of rooms: 67
Official Description (provided by the hotel):
Situated on its own private Island on the River Suir, Waterford Castle Hotel & Golf Resort offers 4 Star Luxury Castle Accommodation nestled in the suburbs of Waterford City.Feel yourself travel through time as you make the magical journey by our complimentary Car Ferry to the 310 acre Island Resort.With an amazing history stretching back to the 6th century, wake up in Waterford Castle Hotel Ireland after a peaceful night’s sleep to the picturesque and enchanting scenes and sounds the island has to offer. Enjoy gourmet food served in our award winning Munster room restaurant and Fitzgerald Bar or simply relax by the large open fire in 16th Century surroundings.For family, group or self catering in Waterford our Island Garden Lodges are the perfect place to experience the South East.Island Activities include our 18 hole Championship Golf Course, our fantastic tennis courts, clay Pigeon Shooting or croquet on the Castle lawns.Waterford Castle also provides a stunning Irish castle wedding venue for an unforgettable Wedding Day. Imagine… A legendary Castle, on an Island Haven; exclusively yours. All in all Waterford Castle Hotel and golf resort provides a luxury destination to escape from life itself. ... more   less 
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Also Known As:
Waterford Castle

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