We really enjoyed touring this place. The guide was very knowledgeable and interactive. Not sure what the short multimedia presentation was about at the beginning... mostly music and fireworks??? Anyhow, once we started it was very interesting. We were able to see all the stages of making/finishing crystal and see the craftsmen at work. There is a wonderful display of duplicate specialty items (People's Choice award, Pebble Beach championship trophy) as well as custom items (amazing grand piano) and a very moving tribute to 9/11. Then there was a retail store with lots of temptation - ranging from small to large budgets. Very worthwhile!
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