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“An absolute 'must see' when in Waterford City”
Review of Waterford Crystal

Waterford Crystal
Book In Advance
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$17.51*
and up
House of Waterford Crystal Guided Factory Tour
Ranked #5 of 59 things to do in Waterford
Certificate of Excellence
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Attraction details
Owner description: Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see experienced craftsmen at work, creating new crystal pieces. The factory is open to tours, contact the company for details.
Reviewed November 8, 2012

The House of Waterford Crystal in Waterford city is a must see. It is housed in a very modern building on the Mall. Nearest car park is Bolton Street car park and I highly recommend that this is where you park as it is only 2 minute walk to the visitor centre and it is good value at one euro per hour. The car park is also very convenient to the lovely riverside walk which leads up to the town centre.

You pay the fee at a vending machine in the car park, the vending machine takes coins -no notes and it does NOT give change. Two hours should be enough time to visit the attraction and to do the one hour factory tour. In any case if you decide to stay longer you can always walk back to the car park and buy more parking time !!!. The car park ticket must be displayed on your dash board. The ticket has printed on it your expiry time. WHEW !!! Now, on to the review of the Visitor centre.

I love the new building where the collection is housed. It is modern, spacious, bright and clean. BTW, the public toilets are the nicest and cleanest that I have seen at a visitor site in many years.

Amazing displays of Crystal pieces are dotted around the very large display area and the then the more contemporary pieces/sets which are for sale take up most of the remaining exhibition space. Entry to this part of the building on the ground floor is free of charge. Staff there are very friendly and will answer any question for you. Two very nice ladies in reception will take your Factory Tour booking.
On the same floor is a very pleasant and bright cafe. We did not eat there because of time constraints but will do so on a future trip.

The factory tour costs €12 for an adult and €4 for a child. There are also other price options for family of four, seniors etc. The one hour tour is a 'must do' and a really lovely experience. You are guided by a real person and our guide was very knowledgeable and informative and really made the tour come alive. She asked participants where they were from and was able to give us information on a famous piece of crystal that made it's way to their part of the world. You can actually see the workers at work which is great for us, but I am not sure how they felt about it!! Loved it.

While the tour is suitable for children, it would be best if they were of at least school going age, say 8 yrs upwards, as it might be a little boring for any children under that age.

Definitely worth making a trip to Waterford for, and fantastic to see that the Waterford Crystal brand is still most definitely alive and well.

Don't miss it.

Thank Bryno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"factory tour"
in 230 reviews
"whole process"
in 57 reviews
"glass blowers"
in 49 reviews
"great tour"
in 196 reviews
"each piece"
in 87 reviews
"beautiful pieces"
in 85 reviews
"skilled craftsmen"
in 30 reviews
"working factory"
in 38 reviews
"for sale"
in 71 reviews
"informative tour"
in 81 reviews
"glass making"
in 30 reviews
"various stages"
in 29 reviews
"gift shop"
in 95 reviews
"tour takes"
in 34 reviews
"first hand"
in 32 reviews
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2,564 - 2,568 of 2,992 reviews

Reviewed November 5, 2012

We were impressed with the tour and fascinated by the craftsmanship - our time was well spent touring the factory and learning about the process involved in the crystal creations. And the opportunity to shop for a souvenier and enjoy dessert and coffee in the cafe was a real plus! Would definitely recommend making this part of an Ireland itinerary.

Thank goldtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Great feature of the city. In good location. Near restaurnats and shops. Faboulous inside, great attribute to the city. Fabulous new building.

Thank JEN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

I thought the tour was interesting except for the film in the beginning. Our guide was very nice. I think the men were surprised that the NBA trophy and NFL football are made there so they found the tour interesting. I wouldn't go out of my way to go here but if you are in Waterford then you should. The history of the factory now owned by a NYC VC firm is a lesson in globalization.

Thank Khaton13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 5, 2012

The tour of Waterford Crystal in Waterford Ireland was quite interesting and our guide was very good. I was amazed at all of the "behind the scenes" we viewed. In addition to viewing off of the processes and artists actually doing their part of the process we got to view many one-of-a-kind pieces which were completed at the factory. Our guide made certain we were able to view the talent and actions of the artists. There was a visit to shopping area where additional completed works could be viewed and/or purchased.

Thank Beck48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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