I was looking for a stop over travelling from the mid west coast to Dublin and decided a trip to the Tullamore distillery was a perfect excuse to look in this region. The Bridge House Hotel looked ideal as it is within a few minutes walk and the hotel web site made it look rather grand (impressive staircase, a choice of restaurants, spa etc). I booked directly with the hotel and had mentioned certain room preferences which Geraldine (reservations) confirmed could be arranged. Nothing extraordinary, simply a family room with a double and a single full size bed.
The price given seemed reasonable and I was offered a Dinner B&B basis in their "Italian" restaurant for a little extra which I accepted. Geraldine's manner and helpfullness certainly set the stage for us looking forward to our stay.
On arrival the reception area is large, welcoming and sets a good first impression. At check in we were allocated our room swiftly and went up. However we discovered the room only had a double bed in it and so went down to reception who confirmed they would get a roll away bed put in. Pointing out I had specifically made a reservation avoiding this, the reception and guest services team spent the next ten minutes coming up with two different solutions even though they had no family rooms left. One of which I was very happy with and was offered a complementary bottle of wine for the inconvenience. For me the true measure of hospitality is how they respond to challenges.... Here at the BHH they were calm and professional, trying to minimise the disruption and anxiety to the me the guest.
I did not get the names but the lady on reception and the gentlemen who brought the bed up seemed empowered to resolve the situation swiftly and with such reassuring aplomb (to the general manger - they were on duty at noon when I checked in 12th August). The room we had was lovely (it seemed like a superior room / junior suite due to its size) which was able to accommodate the extra bed easily. The decor, furnishings and bedding were all excellent quality which meant a very good nights sleep :)
The leisure club was well appointed (the "wet" aspects which we used). The main pool felt large enough to cope with all the people that were doing the same as us. The sauna, steam room and jacuzzi were all working and clean. They also have an outside "hydra therapy pool" (which was lovely and hot). This consisted of a large water fall to stand under and seating around the edge which had jacuzzi style jets. If you have a swimming cap, take it - they insist you wear one in either of the pools. This was a new concept to me having never heard of it before. You can buy them there at €3 each.
The evening meal in the Italian restaurant was good, nothing mind blowing. The choice was an allowance towards their a la carte menu, else their dinner inclusive menu (which still had a choice, all be in restricted). Service attentive and the drink / wine prices reasonable.
The morning breakfast was similar; good, but not memorable. It was nice to see eggs benedict on the menu which is not often offered in my experience.
Had the food been more memorable I would have easily rated the BHH 5 stars "exceptional".
I would be delighted to stay here again because we had a very good nights sleep and all the staff we interacted with were exceptional.
- Official Description (provided by the hotel):
- The four star Bridge House Hotel Leisure Club and Spa is centrally located in the thriving midlands town of Tullamore. Renowned for good food, hospitality and world class service the luxurious Bridge House Hotel is the perfect choice for a relaxing short break, family holiday, spa and leisure break, golf trip or function. Tullamore has lots to offer from nearby shops, restaurants, bars, golf courses, children's recreation, historical sites and much more. ... more less
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- Also Known As:
- Bridge House Hotel, Spa And Leisure Club Hotel Tullamore
- Bridge Hotel And Leisure
- Bridge Hotel Tullamore