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“Theres basic and theres basic”

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Westenra Arms Hotel
Ranked #3 of 4 Hotels in Monaghan
Certificate of Excellence
enniskillen
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Theres basic and theres basic”
Reviewed September 29, 2013

We were told on booking accommodation for 1 night at the weekend that the last available room was basic and so right the receptionist was.
The room was about the size of a normal bathroom and you can guess what size the bathroom was. The paint on the ceiling above the shower was peeling off and the entire room would need a serious makeover.
Sleep was very limited due to the outside noise of patrons leaving the disco and then when we eventually fell asleep the noise of the road sweepers once again in the early hours of Sunday morning put paid to that.
At a price of 110.00 euros for the 'box room' we would have expected a better standard and have decided that if we were to return we would make the point of not having the 'basic' room.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bowlerEnniskillen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    110
    69
    23
    7
    9
See reviews for
48
63
7
31
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 26, 2013

A group of 8 of us traveled to Monaghan to attend a friends' wedding. From the time we arrived until the time we left we were treated wonderfully. We were impressed by the beauty of the reception, dining and bar area. The rooms are lovely, clean and very welcoming after a long day of sightseeing.
The food is awesome!!!! The location of the hotel could not be better it is right in the center of everything. Looking forward to our next trip already.

Room Tip: all the rooms are great!!
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pghrdhdirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 16, 2013 via mobile

Not only was I insulted by the security staff, my companions were abused and rejected from gaining entry because one had the audacity to wear trainers (with expensive jeans and a smart short-sleeved shirt)! what jar-heads. My God! If he were in Egypt he would most likely have been stoned for such an insult against humanity!! We even overheard them deciding who in the queue for the night club were "fit"!! Glad to see Ireland going so well that hotels can choose not to accept money from people who are keen to spend it! Will make sure none of my family or friends ever spend a penny in this establishment!

  • Stayed September 2013
    • Location
    • Cleanliness
Helpful?
7 Thank PatinSyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westenra A, Owner at Westenra Arms Hotel, responded to this review, September 17, 2013
Dear PatinSyd,

I'm sorry to hear of your dismay, but I would like to take this opportunity to make you aware that the accusations that you have made against us are not in relation to the Westenra Arms Hotel. I welcome all comments both positive and negative but as you should be aware, this Trip Advisor site is relating to the Hotel & Restaurant only.
Regards,
Management @ the Westenra Arms Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monaghan, Ireland
Level Contributor
56 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed September 14, 2013

i can honestly say the service, food and efficiency in this hotel is first class. the cleanliness, attention to detail and overall customer service here is second-to-none. I would highly recommend this hotel for lunches, evening meals or wedding parties to everyone.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Mags200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 11, 2013

Visited on a Sunday evening with a group of 3 others, during the Blues Festival. The bar was lively, with an extensive menu, and was very reasonably priced. We had 3 starters, 4 mains and 3 desserts between us and it came to just over 100 euro - which we thought was extremely reasonable. Service was great, with very attentive staff. Would definitely recommend this to anyone.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Gribben27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letterkenny, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 9, 2013

Stayed in the Westenra Arms during the fantastic Harvest Blues Festival. It was a wonderful stay from the minute we arrived. From the front desk staff, the bar staff, the waiting staff right through to the security staff and the room service staff, the friendly efficient service was exceptional.
You would expect at a very busy weekend such as the Blues Festival that standards might slip but that certainly was not the case at the Westenra. In fact it appeared to me that the staff were even more attentative dispite the extra pressure of the very large crowds.What paticularly struck me was the staff seemed to be trained to constantly scan the areas they were working in to spot any customers who might be in need of something. I found I was able to catch the eye of a staff member within seconds of wanting to order something.
The Westenra also needs to be complimented on how the staff were pecented for the Blues weekend. The bar staff in particular all wore Blues Brothers suits, hats and shades which really added to the festive atmosphere.
The owner of the Westenra Arms, Frank McAleney seemed to be 'everywhere' throuthout the weekend. Behind the bar one minute, at reception the next, in the dining room, in the marquee and his sole mission seemed to be to insure everyone was having a great time.
We were very impressed with overall atmosphere and decor in the hotel espically the bar upstairs and the basement bar and overall I have no reservation in giving the Westenra Arms 5 stars and a very high recommendation as the best place to stay for the Harvest Blues Festival
D. Donohue

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Dermot D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westenra A, Owner at Westenra Arms Hotel, responded to this review, September 17, 2013
Dear Dermot D,

I would like to take this opportunity to thank you for your distinguished review. Myself and all the staff at the Westenra really enjoyed having you stay, and we are really looking forward to next year already!

Thanks again,
Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 30, 2013

We were here for a wedding - the reception was held on the premises and loads of us (from all around the world) stayed here too.
The reception was lovely - food good - room a little cramped but there were loads of us!!
Staff, particularly the reception and the breakfast room staff, were just great, very friendly and helpful.
We had a triple bed room at the front. It was very noisy on the Friday night with people outside carousing until about 3am I think. But I never go anywhere without my earplugs - bring earplugs, people! But you really can't blame the hotel for noise outside so I won't.
The room was quite cramped but sufficient for our needs with enough storage space for three nights, comfy beds, seemed clean enough (stains on the carpet I'm afraid) and the bathroom was very nice with an excellent shower. A really powerful shower, goodness knows how much extra water was used in the showering but it was appreciated!
It's an older style hotel with slightly less-than up-to-date fixtures and fittings but as I say, clean and comfortable.

Room Tip: Bring ear plugs or request a room at the back, if there are any, unless you're travelling in win...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claire155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westenra Arms Hotel

Property: Westenra Arms Hotel
Address: The Diamond, Monaghan, Ireland
Location: Ireland > County Monaghan > Monaghan
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Monaghan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westenra Arms Hotel 3.5*
Number of rooms: 20
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