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“Super staff!” 5 of 5 bubbles
Review of Westport Plaza Hotel

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Westport Plaza Hotel
Ranked #2 of 15 Hotels in Westport
Certificate of Excellence
Upstate New York
Level Contributor
201 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Super staff!”
5 of 5 bubbles Reviewed July 5, 2013

I stayed at the Westport Hotel on a group bicycle trip in May 2013. The most outstanding thing about my experience at this hotel was the staff- particularly the girl at the front desk Kasia who went way above and beyond to help me with a rail ticket. I also left a note to the maid staff with 2 requests--both of which were honored. Room was spotlessly clean and I had my own jacuzzi tub in the room (a really nice feature when you've been cycling for 10 days). Hotel is well situated (close to center of town, has a grocery across the street, ATM's nearby). We had a yummy dinner with some of the most artistic dessert creations we'd ever seen (we even took pictures) .This is a modern, upscale hotel....think chrome and shiny (not cute, quaint, etc).

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,913 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (341)
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English first
Alpharetta, Georgia
Level Contributor
240 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed July 4, 2013

We booked a suite at this hotel. We found the bed comfortable and the room clean. The in-room safe has an interesting location at the top of a closet. I am 6 feet tall and still had to stand on a chair to operate the safe. The door in the bathroom opens up and covers up the sink and we found ourselves constantly stepping on the door stop. These are small but irritating items.
Breakfast was a disaster as the waitress failed to turn in my order and so it took much longer to eat than it should have (and we paid extra for the B&B package).
The location is good though and the free auto parking, in a covered garage, is a nice touch.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sherpa2286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnClesham, Manager at Westport Plaza Hotel, responded to this review, July 6, 2013
Dear Sherpa,

Thank you for staying with us recently. We have noted your comments regarding the safe and bathroom door and will see how we can improve this. I also sincerely apologise if there was a mistake with your breakfast order which resulted in a delay. Just to clarify that breakfast is included with all our rates and does not cost extra.
Thank you for your compliments regarding our rooms and general facilities and we hope to welcome you back to us in the future.
Yours sincerely

John Clesham

Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

My wife and I recently spent 2 nights on a midweek break here and would highly recommend it. The hotel is modern and we had really large superior room overlooking the courtyard. The staff were excellent and in addition to the wonderful breakfast, we also ate in the bar one night and the quality was excellent. The leisure centre is another bonus, very clean and well maintained. The location is excellent just a minute walk from the centre of beautiful Westport.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martygil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed June 25, 2013 via mobile

Having organised a golf trip to Westport for 40-50 people, the choice of hotel simply could not have been better. In the 20+ years of our June visits to Ireland, this was quite simply the very best hotel - and the most helpful, friendly and accommodating staff you could wish for.

Bedrooms were to a very high standard, as were all the meals taken at the Westport Plaza.

This is a superb hotel - and I cannot recommend it highly enough !!

Stayed June 2013, traveled with friends
Helpful?
Thank Chris737320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 24, 2013

Lovely hotel. The room was very spacious and the bed was exceptionally comfortable. Perfectly located in the town and is near to all pubs, restaurants etc.

Some small drawbacks; the leisure center could be better and you need to pay for a spa treatment if you want to use the outdoor hot-tub. The food in the restaurant is good but is over priced. The food is definitely not bad but it is not fantastic either.

Some positives; Every staff member we met was exceptionally friendly and helpful. A special acknowledgement should go to Ewa in the Restaurant Merlot who served us dinner and was very friendly and curtious. Also Ailish at the reception could not have done more to help us. She was constantly smiling and obliging and deserves a big thank you.

Would definitely recommend.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Ireland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 23, 2013

Fantastic hotel. We booked a "gold" room which had jacuzzi bath and balcony (as standard in all rooms), which was very spacious and spotless. The staff could not do enough for us and especially the bar staff were experts at their jobs. Food was really lovely and good value. Its location is in the heart of the beautiful town. The complimentry voucher to the thermal suite in the spa as this was so outstanding - highly recommend it. The bed was of high quality and so comfortable. Only small issue was a gold room should have wine and water daily and we had to ask for it on 2nd and 3rd day and there seemed to be shortage of towels. But when this was brought to the attention of staff, it was corrected immediately and really professionally. We will be back soon!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eleanor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed June 22, 2013

We stayed at the Westport plaza for my sister's hen and I have to say that the weekend couldn't have gone better. The rooms were fabulous, the food was amazing and the staff couldn't have been more accomodating...plus it's right in the heart of Westport. I can't recommend this hotel highly enough and would go back in a heartbeat.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CorinaDooley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westport Plaza Hotel

Property: Westport Plaza Hotel
Address: Castlebar Street, Westport, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Mayo > Westport
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Westport
#1 Family Hotel in Westport
#2 Business Hotel in Westport
#2 Luxury Hotel in Westport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westport Plaza Hotel 4*
Number of rooms: 88
Official Description (provided by the hotel):
The stylish 4 **** standard Westport Plaza Hotel elevates the hotel experience in the West of Ireland to a new level. Comprising of 88 deluxe rooms, including the silver, gold and presidential experience, with king size beds as standard and a selection of rooms with balconies overlooking the roof garden, the Westport Plaza Hotel is a haven of contemporary luxury. Our Resort Spa, Spa Sula is a spacious, tranquil sanctuary which is designed for you to relax and luxuriate in and includes 12 spacious treatment rooms and Thermal Suite with outdoor heated Jacuzzi Rockpool. In our Resort Leisure Centre, The C Club you’ll find a range of facilities to help you unwind. Why not take a leisurely swim in the indoor heated pool or let the jacuzzi bubbles ease those aches. ... more   less 
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Also Known As:
Plaza Hotel Westport

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