We arrived mid-afternoon for a 2-night reservation for 2 rooms that we'd held for several months. The reception manager, Fiona, informed us that the hotel had a "situation" and we would not be able to stay there. She had already booked us into the 4-star Knockranny Hotel instead, in upgraded rooms. The Knockranny is not easy walking distance to town, and we had looked forward to being able to walk to restaurants and shops. While we discussed it, Fiona provided us with tea, and offered to call around to other hotels to find us in-town rooms. I looked up Knockranny on Tripadvisor where it had good reviews, so we agreed to move. I think Fiona handled a bad situation very professionally and competently. Our thanks to her for upgrading us to 2 suites at the Knockranny, and for the offer of drinks at the bar later that evening. She did everything she could to make a disappointing circumstance much more agreeable.
- Official Description (provided by the hotel):
- The stylish 4 **** standard Westport Plaza Hotel elevates the hotel experience in the West of Ireland to a new level. Comprising of 88 deluxe rooms, including the silver, gold and presidential experience, with king size beds as standard and a selection of rooms with balconies overlooking the roof garden, the Westport Plaza Hotel is a haven of contemporary luxury. Our Resort Spa, Spa Sula is a spacious, tranquil sanctuary which is designed for you to relax and luxuriate in and includes 12 spacious treatment rooms and Thermal Suite with outdoor heated Jacuzzi Rockpool. In our Resort Leisure Centre, The C Club you’ll find a range of facilities to help you unwind. Why not take a leisurely swim in the indoor heated pool or let the jacuzzi bubbles ease those aches. ... more less
- Reservation Options:
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- Also Known As:
- Plaza Hotel Westport