Myself and my husband stayed at Castlecourt for 3 night B&B and Dinner break. As usual the staff were brilliant and very friendly and the food lovely. We have stayed here before and been very happy with our stay. However this time our room was a real disappointment. It was extremely small for a double room, had a sloping roof and the bed just about fitted into the recess space allowed. When we first saw it I wanted to complain but my husband said that it "would do"- that was until he had hit his head for the umpteenth time on the roof. The window was very small and the ventilation poor. It was very warm and stuffy. the bathroom wasn't any better. The sink was about 12 inches square. By time we got our "hand luggage" in we had barely room to walk. The carpet was old and rather shabby. This was certainly far from 4 star hotel standard. To make matters worse we were charged 520 euro for our stay which was certainly extremely poor value for money but then we discovered that friends of ours who were there for exactly the same length of time and were staying in a much more spacious , comfortable room had a much lower rate. Both of us booked directly through the hotel. The only difference in their booking was one night's less dinner but when this was taken into account the difference was still significant. When I mentioned our dis-satisfaction to the receptionist and the rate we paid compared to our friend's she simply said that we had to pay the rate that we were quoted - which we did. I am not a very assertive person and i was told that on the next occasion to ask for a more spacious room !!!! If this hotel is to remain as a 4 star the I suggest that the management take a look around other 4 star hotels on our island and see what is expected from costumers. A room like this should be let out on a reduced rate and customers told in advance what the accommodation is like.
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- Also Known As:
- Castlecourt Hotel Westport