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“Disappointing birthday break”

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The Castlecourt Hotel
Ranked #6 of 14 Hotels in Westport
Certificate of Excellence
letterkenny
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing birthday break”
Reviewed August 9, 2013

Myself and my husband stayed at Castlecourt for 3 night B&B and Dinner break. As usual the staff were brilliant and very friendly and the food lovely. We have stayed here before and been very happy with our stay. However this time our room was a real disappointment. It was extremely small for a double room, had a sloping roof and the bed just about fitted into the recess space allowed. When we first saw it I wanted to complain but my husband said that it "would do"- that was until he had hit his head for the umpteenth time on the roof. The window was very small and the ventilation poor. It was very warm and stuffy. the bathroom wasn't any better. The sink was about 12 inches square. By time we got our "hand luggage" in we had barely room to walk. The carpet was old and rather shabby. This was certainly far from 4 star hotel standard. To make matters worse we were charged 520 euro for our stay which was certainly extremely poor value for money but then we discovered that friends of ours who were there for exactly the same length of time and were staying in a much more spacious , comfortable room had a much lower rate. Both of us booked directly through the hotel. The only difference in their booking was one night's less dinner but when this was taken into account the difference was still significant. When I mentioned our dis-satisfaction to the receptionist and the rate we paid compared to our friend's she simply said that we had to pay the rate that we were quoted - which we did. I am not a very assertive person and i was told that on the next occasion to ask for a more spacious room !!!! If this hotel is to remain as a 4 star the I suggest that the management take a look around other 4 star hotels on our island and see what is expected from costumers. A room like this should be let out on a reduced rate and customers told in advance what the accommodation is like.

Room Tip: Beware there are some awful rooms - don't presume that they are all spacious and comfortable- we...
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  • Stayed August 2013, traveled as a couple
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1 Thank emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London, United Kingdom
1 review
Reviewed August 7, 2013

The Castlecourt is on top of their game.

From start to finish they made it the fairytale I imagined our wedding weekend to be. Booked with just over 2 years notice - Vincent & all the team were accessible from day one. We were back and over from London for wedding business and just general visits to Mayo as our parents originate from the area - the hotel made a big fuss of us everytime. At the end of the day brides thats what counts - its all about us! And we were made to feel that every visit.

When it comes to choosing a reception venue your looking for - a great meal that is served all together; the meat served with the veg and potatoes (not 5 or 10 mins apart) - a bar on top of the dancefloor - and reasonable bar prices.

The Castlecourt will give you all of that and more. The service of food was outstanding. Every table was served their food within 5 mins of the top table. (we had 20 tables) Ive been to a wedding there before with nearly double that and we were all eating within 10 mins of the top table.

On the day everything is already thought of for you. I had a 3 tier cake - they had the swan base. The hotel had the 3 passion roses on the bottom base, the 2 passion roses on the middle cake and the 1 passion rose on the top tier. Its the little things - it was when we were cutting the cake I realised that I hadnt actually told the hotel thats what I wanted - but yet there it was ! All sorted for me.

My guests loved and admired the fact that mine and Stephens picture was on the menu! Yes - it is known to be done - but when a hotel gets everything spot on you just have to love the Castlecourt even more.

So - after the band and DJ finished - no one was pushed out of the room. The Staff subtely took tables away and guests were directed to the residents bar to carry on the celebrations at half 2. No bother to my guests either that werent staying in the hotel - everyone was welcome in Petie Jo's.

On top of their game doesn't cover it. We can not thank the Castlecourt enough for their faultless service in the build up and on the day and furthermore - the after party!!!!!

The bridal suite was AMAZEBALLS......... The Spa treatments were outstanding - we had treatments booked 5 days before the wedding to celebrate my birthday and we were completly fussed over.

Thank you so much Vincent, The Corcoran Family, and all the staff for making ourselves and all of our guests feel so welcome xxxxxxxxxxxxx

  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Hayley_Connor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 7, 2013

We didn't stay in this hotel but had lunch in the bar mid week. We had travelled for 6 hours and were very hungry. The town was busy and we happened to get parked just beside the hotel. They were very busy as the Galway races was on T.V. Anyway ordered a couple of lunches (both chicken) and got a fantastic sandwich with a delightful side salad, dressed with honey and mustard. It was so tasty and must have been made with a whole chicken fillet. If you've been on the road and hungry - try here. Will call again when back in Westport.

  • Stayed August 2013, traveled with friends
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Helpful?
Thank lj1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
1 review
Reviewed August 6, 2013

13 ladies had an excellent hen night in the castle court.service, food and accommodation was excellent. Excellent value for what we received. Staff were very helpful and friendly. We were all pleasantly surprised at the well furnished bedrooms and menu for dinner. Would definitely recommend the castle court for a hen or girlie weekend away

  • Stayed July 2013, traveled on business
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Helpful?
Thank Jacinta F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

I don't normally leave reviews but I couldn't not for the Castlecourt hotel!

We had a fabulous fun filled weekend and the staff (reception, restaurant, bar and housekeeping!) were so friendly and helpful - they really did go above and beyond all weekend. Nothing was too much trouble and they kindly let us use their conference room for a couple of hours on the Saturday night which was ideal for our needs - a big shout out to Jacob for his help with the dvd and projector! The food in the bar was great, as was the breakfast every morning.

I would be happy to recommend this hotel and look forward to staying there again in the future.

  • Stayed August 2013, traveled with friends
    • Value
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Helpful?
Thank Deeraft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 4, 2013

We spent two nights here during our two week trip in Ireland while travelling with our two children. We were in Westport for sight seeing and the Westport music festival. We had originally booked a room at the sister hotel (The Westport Plaza) but due to it being selected for the after hours party we were graciously offered the option to move to a room at the Castlecourt Hotel. The family room was nice but pretty tight for the 4 of us - probably the smallest family room of our trip. The staff was very nice and breakfast was excellent for a midsize hotel. The pool was very nice and was right downstairs in the hotel. The location was great - we walked everywhere we went in Westport. Our only major complaint was the walls were a bit thin and you could here everything in the room next door.

  • Stayed June 2013, traveled with family
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Helpful?
Thank Travelopalooza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newry
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 4, 2013

We stayed in this hotel two weeks ago and were very impressed with everything. In particular the staff were exceptionally helpful and pleasant - nothing was a problem. Rooms were comfortable and decorated to a high standard and the WiFi connection was perfect. Breakfast everyday had a great variety of choices. In our package we had 2 meals in the restaurant included and the food was excellent. On our 3rd night we ate in the hotel bistro which is a more informal setting - the food here was good also and priced reasonably. Would highly recommend this hotel - great location in the centre of Westport.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Drumsallagh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Castlecourt Hotel

Property: The Castlecourt Hotel
Address: Castlebar Street, Westport, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Mayo > Westport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Westport
#4 Luxury Hotel in Westport
#5 Family Hotel in Westport
#8 Romantic Hotel in Westport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Castlecourt Hotel 4*
Number of rooms: 154
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Also Known As:
Castlecourt Hotel Westport

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