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“Average hotel, bottom end of the 4* spectrum, fantastic soup & yummie cake” 3 of 5 bubbles
Review of Hotel Westport

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Hotel Westport
Ranked #8 of 15 Hotels in Westport
Certificate of Excellence
Dublin, Ireland
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Average hotel, bottom end of the 4* spectrum, fantastic soup & yummie cake”
3 of 5 bubbles Reviewed January 24, 2013

I visited this hotel in mid January on a half-price groupon deal. This is why I given it a good value score. I wouldn't go back and pay the full price. The hotel opened in 1998 if I remember the dates correctly on all the photographs of Celtic Tiger politicians turning sods along the corridor. And I doubt anything has been done to it since. As my partner says, it has seen better days. Some of the rooms have been renovated and they look great on the website, but these are 'premium' and you pay extra for these.

First the good things about the room: It was spacious, with plenty of hangers and storage space. Otherwise it was jaded. The mattress was past its best (although not really saggy); the bathroom was clean but the taps were really stiff and really hard to turn off and on. Around the edge of the bath, someone had done a bad job with sealant which had gone a stained colour and there were a few cobwebs lurking around the window (I didn't mind that - i like spiders, but some people might hate it). The TV was a boxy old model which buzzed and picture was just ok, although there were loads of channels.

Great to see that they have an environmental management plan - this is a big plus for me. All the waste collected from the rooms is segregated and recycled and it seemed most lights were energy-saving. (There was also the usual towel message )

Service: The staff were friendly and quite helpful but didn't kill themselves either. They seemed a bit stressed and under pressure. The friendliest were the accommodation staff who always had big cheery smiles and hellos. Worst was reception staff's knowledge of the local area. On the website the hotel advertised that it was the closest to the Green Way walking route. But the receptionist when I asked her, firstly wasn't sure where it was and then gave us wrong directions to it. We ended up wandering around lost. Also we asked if there was an off-road way to walk to Westport Quay to avoid the traffic roaring past on the main road and we were told no, there wasn't. When I checked on my ipad there was indeed a 3km walking and cycling trail which the staff didn't know about. I told them when we got back but they didn't seem that interested. There should be maps of this sitting on the reception desk - It's a lovely easy walk and going down to the Harbour is one of the first things a lot of tourists would want to do.

The food has got bad reviews on here and the breakfast was grand, average again. However, we had absolutely delicious homemade tomato soup and brown bread in the bar one day and fantastic gluten free mandarin and almond cake the next day with super coffee.

Overall, I would say, if you are on a budget only stay here if you get a room for €60 / night. If you are not on a tight budget, treat yourself and upgrade to a premium room. Definitely have soup and yummmy brown bread in the bar, but there are great restaurants in Westport, so I would eat out otherwise.

Room Tip: Upgrade to a premium room if you can afford it, or only stay if you get a deal.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Sineadh2o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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982 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
Dublin
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

Hope springs eternal - Christmas vacation in Hotel Westport was a delightful affair. Escaping from the hustle and bustle of the city following a hectic year to return to the West for some respite was on the menu for Christmas 2012. Hotel Westport offered a full Christmas programme with entertainment, Christmas carols around a grand piano in the dining room, Christmas gifts for all guests. A coach was provided for guests to attend local Church services on Christmas Eve with a full choir and high mass and a Christmas calendar with blessings provided by the parish priest - attention to detail was the feature of this hotel's offering. Christmas day was relaxed, filled with laughter and a happy festive mood was evident even at the end of the day when guests were turning in. Highlights of the visit were: the staff who tried to make sure everyone was happy, the food (excellent), the rooms (worth investing in an upgrade for an extra €20 per room per night), dinner with carols on Christmas Eve, Santa arriving with gifts for everyone, full house at the bingo and the trip to Ballintubber abbey on Stephen's Day. If I did have a criticism it would be that the advertising suggested an over 50's experience when it was most definitely in the upper 60's+ age bracket. That said, I would recommend it to anyone who might feel a tad worn out and is looking for a charming, local and friendly Christmas experience.

Room Tip: Invest in an upgrade for an extra €20 per night for a deluxe room. You get additional space, satelli...
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ClaireDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed January 23, 2013

Premier rooms in hotel are very big and impeccably decorated. Ensuite was also huge with beautiful marble finishing and a luxurious bath. All other areas of the hotel were dated looking and could do with a make over in particular restaurant and spa/leisure center.

Service in hotel was severely lacking (receptionist upon arrival was very polite and helpful), ordered a bottle of wine to the room. It came with no bottle opener and none provided in room. Rang reception for one, it took 30 mins to arrive and when it did they wouldn't leave it with us, waited for us to open bottle as if it was the only one they have.

Lost track of time and suddenly it was 9pm rang reception to find out if we could still eat in restaurant, was told restaurant was closed (seems very early) inquired about room service and was told that the kitchen was closed and all the chefs had gone home. After a long conversation about where we could get alternative food, Receptionist did see could she find find some one who could make up something quick and we were served a stir fry (no other alternatives were offered) in our rooms. Room service is usually provided so that customers can order food outside of standard restaurant hours. Breakfast the next morning was okay, usual selection of cereals, juices and scones, there was also a cooked breakfast available. Staff were more efficient and helpful.

This is my second hotel stay in Westport in the last 6 months and have been very disappointed by the lack of a enthusiasm and friendliness from hotel staff, in either hotel, in a county that relies heavily on tourism.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank KaronBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballina, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2013

We had the pleasure of attending a wedding in this fantastic hotel on New Years Eve, from the moment we arrived we were greeted by the hotels profesional yet friendly management team.
The food at the wedding was amazing - very hot and tasty and considering the large numbers that sat for for the meal service was very efficent, excellent organisation throughout, well done Rhona!
One thing that really stood out for us was the staff of the hotel who were so helping and professional throughout, a special mention to Marrion who served our table - excellent at her job.
We look forward to visiting again soon.

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlands, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 4, 2013

Stayed here 30/31 December as attending wedding at another venue. Staff friendly and helpful but food disappointing, everything served at lukewarm temperature including irish coffees, tea, soup, chowder, breakfast etc...also not very tasty. Kiddies club very good my 10 yr old and two nieces 4yrs and 7yrs loved it. Would probably return if I got a good deal but I would recommend dining elsewhere.

Room Tip: Book premier room as more spacious and jacuzzi bath included
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  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ExiledGalwayGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed December 23, 2012

This Hotel is just a little way off the main streets in Westport. The Train Station is out of town so a taxi is recommended. Coach services stop in the town area and a walk is about 6/8 minutes. The Hotel is situate at the end of a cul-de-sac which seemed to confuse my sat-nav but I found it O.K. Car Parking is provided free at the front or if full around the back and there is plenty of space. Check-in was quick, friendly and polite. Perhaps the Best Family Hotel 2013 at reception is a little premature but the general impression given by staff seems to indicate that this accolade will be warranted in 12 months time! The bedroom was on the ground floor and was very spacious. There was a good selection of channels on the TV. Heating in my room was by air conditioning and could be set to suit my taste. The bathroom suite consisted of separate walk-in shower and bath, but the downside were the fixed-to-the-wall bottles of soaps/shampoos normally associated with the cheaper motel chains. Everything in the bed/bathroom area was clean and tidy with little evidence of wear and tear. The fire alarm did briefly sound in my room around midnight, but stopped as i was halfway out of bed. There was no reason given[nor did I request one] at check-out the following day. There is a gym with a fairly good selection of cardio machines and also some weights, etc. The pool area is good with sauna, jacuzzi and steam room. Dinner in the restaurant was excellent and it is great to see that produce where possible is sourced from local farms and towns. The chef is named on the menu and obviously takes great pride in his work. The bar area was quiet but a function in a room next door brought a little liveliness to the evening. The Guinness was good, sometimes it can be a bit "off" in the quieter hotel bars where the demand on the tap, lines and barrel isn't to great. The following morning's breakfast was the usual affair of a selection of fruits, cereals and fruit drinks. A 'smoothie' was also available. Hot breakfast was ordered and brought from the kitchen. Check-out was like check-in, quick and efficient. I would recommend this hotel for a visit to Westport.

Room Tip: My room looked out onto the back car park and I suspect that none of the rooms have anything like a...
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  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 171956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roscommon, Ireland
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed December 18, 2012

Stayed here for 1 night at the weekend and was really impressed. The food was delicious, the staff were so helpful, couldn't do enough for you and the room was brilliant. Was so impressed with our overall experience.

Thank you !! :)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Flame187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Westport

Property: Hotel Westport
Address: Newport Road, Westport, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Mayo > Westport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #8 of 15 Hotels in Westport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Westport 4*
Number of rooms: 129
Official Description (provided by the hotel):
Hotel Westport is secluded in 7 acres of beautiful woodland in the heart of Westport, Co. Mayo. They are renowned for their theme breaks, Golden Years, Golf, Walking, Murder Mystery, Bridge, Indoor Bowling, Theatre Breaks and Family Holidays.The Hotel has 129 bedrooms including 6 Suites and 48 newly extended and refurbished Premier Rooms, offering guests a more luxury and stylish sophistication. Other facilities include their Award Winning Ocean Spirit Spa & Leisure, Hair Salon, Maple Bar and Islands Restaurant. ... more   less 
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