My wife and I booked a holiday from 13th August 2012 until 20th August 2012. We were accompanied by a friend. We booked at a time which coincided with an over 55 promotion from Monday to Friday and so we were offered attractive rates.
I had been to the hotel 3 times in the past and always enjoyed it. I played golf on the magnificent Westport Course. My wife is disabled and she has an electric trolley, but the hotel assured me that we would have full access to the rooms and indeed we did. The staff were very pleasant and attentive and there was no trouble getting in and out of lifts. The hotel boasts a spa and swimming pool and my wife enjoyed them to the full. There was also a musical on Wednesday night which was very enjoyable.
Westport itself is a wonderful town full of quaint shops and cheerful people. The shop attendants were very courteous and attentive to my wife, and despite the narrow pavements, the people were very polite and considerate.
I read the hotel website before I booked and I noted that it had won 2 rosettes for the restaurant and an award as the "best hotel bar in Ireland", so we were looking forward to our stay. Unfortunately that was as good as it got. The rooms were pleasant enough, with small balconies to sit out in but there was a distinct absence of drawers to put our smalls in. The television was an old fat one and it was difficult to view without sitting up in bed.
The biggest disappointment was the food. We had a choice each evening of 4 starters, two of which were fish, i.e. smoked salmon, mussels etc. There were 5 main choices, 2 of which were also fish and a dessert followed by tea/coffee. If, like me, you do not like fish, there are really only three choices, one of which is vegetarian, so in reality I only had two choices and one at least was repeated throughout the week. The vegetables accompanying the meal were the same almost every night, and comprised a dollop of mashed potato with no discernible seasoning or butter involved. This was accompanied by a miniscule portion of carrots and mange tout served in a crescent shaped dish. The desserts were clearly bought in from a well known catering company, as I suspect were some of the main courses and it was all presented as fine dining. The chef`s name was on the menu each night and one wonders why a chef would be satisfied to work one night at a time.
The breakfast was a disaster for a 4 star hotel. The cereals and fruit were at one counter. The full Irish at another and as it was a buffet we had to select the ingredients from the hot counter. There was no bread in the ingredients, so we had to line up at another counter to fetch the bread and if we wanted toast, we had to queue to use the conveyor type toaster and all this whilst the fries were getting cold. By the middle of the week, I had enough and I complained to the manager. I was told that he would stand over the menu provided as it had won two rosettes for its food. Perhaps I was not used to fine dining - "something simpler perhaps"?
The upshot was that we cancelled the last two days of our holiday and left on Saturday morning. However, the hotel had the last word. The eggs on our morning fry were raw on one side and although I took mine back and asked the chef to turn it over, it took 20 minutes to do so, by which time I had eaten the remainder of my breakfast and was on the way out. On the night before my wife and I waited for an hour to be served a bowl of soup and our main course. We left before the dessert and coffee appeared as we were intending to spend our evening enjoying ourselves, not sitting waiting endlessly in a restaurant waiting to be served.
Needless to say we shall not be returning.
- Official Description (provided by the hotel):
- Hotel Westport is secluded in 7 acres of beautiful woodland in the heart of Westport, Co. Mayo. They are renowned for their theme breaks, Golden Years, Golf, Walking, Murder Mystery, Bridge, Indoor Bowling, Theatre Breaks and Family Holidays.The Hotel has 129 bedrooms including 6 Suites and 48 newly extended and refurbished Premier Rooms, offering guests a more luxury and stylish sophistication. Other facilities include their Award Winning Ocean Spirit Spa & Leisure, Hair Salon, Maple Bar and Islands Restaurant. ... more less
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