Party of 3 arrived at 6.45pm. Informed wait would be 35 to 40 minutes. After 40 mins asked again said 10 minutes. Another 30 minutes asked again. Seated at 8.25pm. Ordered immediately as we were very hungry. Drinks order not brought to table or cutlery. At 9pm asked on progress of food. Food brought out soon after. Waited for cutlery and drinks. One food order never came. Informed wait staff it was taken off the bill.
When paying we were asked how it was.
Informed this can happen on a bank holiday. Offered drink but we were leaving. I understand it can be busy on bank holidays but staff could have kept us informed. No communication and too late to go elsewhere.
Overall food eaten but spolied as we had waited so long it was difficult to enjoy. Also other customers around us had messed up orders. Not a good atmosphere or environment to enjoy food.
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