After a long drive home from work in Dublin my wife announced that she had purchased a voucher for the Restaurant and that we were booked in for 7:30pm. Having not eaten all day I was looking forward to the meal, but my suspicions were raised upon arrival when the waitress, on handing us the Menu's announced "you have a voucher yes?" (one of those deals purchased online, which my wife obviously quoted when booking the table). From that moment on I felt that we may not be getting the "full" service, and I think I was right. We were told to pick from a limited number of items on the menu, which was ok, but when the food came the portions were "light" to say the least. I ordered their FIrefly Sirloin Steak, which came with a small bucket of chips and a little portion of garlic butter. That was it.
At that stage, with tiredness setting in and hunger growing, I just got stuck into the food. My first thoughts were that this isn't too hot, not cold, but certainly not hot. And as I ate I realised that by the time I finished this was going to be very cold. But hunger took over, and I was right. By the time I was half way through the food was cold.
The guy at the table next to me ordered the same, and gave his back, only to have it returned (re-heated) and in the end he left it there. Quoting the "voucher" treatment under his breath.
While Living Social/Groupon vouchers can eat into the Margin of your business, they are a perfect opportunity to make a first impression on potential new clients. But so many businesses treat people as second class citizens when they arrive with one.
You don't get a second chance to make a first impression, so unfortunately (for the Firefly Steakhouse) I will not be coming back as my first impression was a very poor one.
To add insult to injury - 24hours later, as we ate a take-away with friends, my wife received a message from Firefly via facebook confirming our reservation for that evening. When she replied and said - that was a request for yesterday, "we've been and gone" it showed me just how disorganised the operation is. Pity - it had potential.
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