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“Stay away from this hotel”

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Aspect Hotel Kilkenny
Ranked #14 of 19 Hotels in Kilkenny
Reviewed July 3, 2011

Trip to Ireland with extended family. Booked this room through Expedia yet when we got to this hotel their advertised rates were much cheaper. Staff was nasty. Lobby filled with drunk disorderly people that keep us up all night. Rooms dirty. Bypass this hotel.
Lucille Beseler

  • Stayed: June 2011, traveled with family
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Thank lbeseler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAspectHotel, General Manager at Aspect Hotel Kilkenny, responded to this reviewResponded July 13, 2011

Dear Ms. Beseler,
Thank you for taking the time to write a review and while it is not very positive it is very welcomed. When we receive feedback we always try to make improvements to enhance our guests experience for the future. I have sent you a separate e-mail just looking for some more information with regards to your stay but I am still awaiting your response, it would be welcomed and dealt with in a positive manner. Please be assure that the level of service you seemed to have received is far from norm. I am looking forward to hearing from you in the near future.
Kind regards,
Clement Gleeson
cgleeson@premgroup.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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641 - 647 of 796 reviews

Reviewed June 5, 2011

We stayed here for one night with our 5 month old son. Nice hotel. Staff were very helpful. Room was clean & spacious & quiet. Good breakfast on offer, we just helped ourselves. Would stay here again. Its a bit out of the town & a little hard to find if you're not familiar with the area, I know where it was though now if I had to find it. It was excellent value.

  • Stayed: May 2011, traveled with family
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Thank dafbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2011

We spent two nights at the Aspect Hotel and were very satisfied with the general quality and the breakfasts - plentiful choice. Our room, however, was rather hot at night - but this probably had a good deal to do with the unseasonably warm weather we had during our visit.

What really impressed us was the response of the hotel management to an observation about our stay on leaving. During our second night, an idiot (or group of idiots) decided it would be funny to knock on bedroom doors between around 3am and 5.30am. Given that we are a family with a four-year-old child and a 79-year-old father travelling with us, this was far from funny. When I finally managed to find one of those responsible, he looked like a young man in his early 20s rather than a teenager or younger as you might have expected. Really pathetic.

But this wasn't the hotel's fault at all - and I simply mentioned on leaving that we hadn't slept all that well on the second night. The response was immediate and impressive - the manager immediately removed our second night's charge, said he would be viewing the video and that those responsible would be picking up our bill. This was not at all what I had been looking for - I was merely responding to the routine question "was everything OK with your stay?" - and this commitment to customer service should make anyone thinking of staying her confident that this is a hotel that will try to put things right - even when it isn't directly in their control.

So well done Aspect Hotel, Killarney - with that kind of customer service, you deserve your business to prosper!

  • Stayed: May 2011, traveled with family
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1  Thank ttree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2011

We booked a double room with breakfast for the Sunday of the Bank Holiday as we were attending the Rhythm and Roots festival. Thankfully the lovely receptionist allowed us to check in early as we were due in town for 3pm. The room was enormous and spotless. No frills but I wasn't expecting any for €89 for the night including breakfast. As we left we asked at reception how long it would take to walk to town and we were told 20mins and given directions. We were sent out the back of the hotel and onto the Waterford Rd. only to arrive again at the front of the hotel 20 mins after we'd started walking. What we should have done was just crossed the car-park to get to the main road and I was a bit annoyed that we'd been sent so far out of our way. So it took us nearly 45 mins to walk into town. The hotel do a special rate with taxis from there. When we arrived back at the hotel at 11pm we went straight to sleep as it was lovely and quiet. But then we were woken up at 3am by a stag party coming back. I know it's not the hotels fault but why can't other guests have a little consideration? As the hotel is so far out of town at least you are spared the screaming on the streets. There was a good spread for breakfast and if we had to stay in Kilkenny again I'd have no problem booking a room here.

  • Stayed: May 2011, traveled as a couple
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2  Thank T0ul0use
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2011

Good, inexpensive accommodation. A bit out of town on an industrial estate. But clean and good value.

  • Stayed: April 2011, traveled as a couple
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1  Thank eastclaremusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2011

Nice hotel.
Very clean and spacious rooms and a huge and comfortable bed.
I will definetely stay there again when i'm travelling through Kilkenny

  • Stayed: March 2011, traveled as a couple
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Thank MartiniDora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2011

Myself and my husband stayed in the Aspect Hotel, Kilkenny last weekend.
The hotel is clean, the staff are friendly and there is plenty of free parking spaces at the hotel.
The location of the hotel is about 1.5klm from Kilkenny city centre. There is a path the whole way into the city.
The rooms were spacious and clean, Tea/coffee making facilities, ironing board, hairdryer etc.
There is a restaurant called "Reuben's" on site but it was not situated in a separate room just an area off the main lobby and for that reason we did not dine there.

The hotel attracts hens and stag parties but the staff are well able to deal with them.
The staff are subtle in persuading them that the party is over at a certain time.

Kilkenny city is great at night but it can be loud if you are staying in a city centre hotel.

The hotel has the look of a travel logde type hotel, it is beside a retail park.
It is good value for the price of the rooms, I would go back to it again.

  • Stayed: February 2011, traveled as a couple
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1  Thank AMB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aspect Hotel Kilkenny

Address: Smithsland South | Springhill, Kilkenny, Ireland
Location: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #14 of 19 Hotels in Kilkenny
Price Range: $61 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aspect Hotel Kilkenny 3*
Number of rooms: 80
Official Description (provided by the hotel):
Aspect Hotel Kilkenny is a great value hotel in the wonderful medieval city. Here, you will find contemporary style accommodation, with a warm friendly Irish welcome. The guest rooms offer spacious accommodation with ultra comfortable hypnos beds. The rooms contain everything you would want such as ironing board, tea & coffee stations, high standard of decor, safe and more. Rueben's restaurant serves a selection of tasty snacks and meals locally renowned and you can enjoy a full bar service. The hotel has FREE car parking and FREE wireless internet access. Centrally located just 15 minutes walk the city centre yet away from the street noise by night. ... more   less 
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Also Known As:
Days Inn Kilkenny
Days Hotel Kilkenny
Kilkenny Days Inn

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