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“Nice hotel, but not 5 star!”

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Lyrath Estate Hotel & Spa
Ranked #6 of 18 Hotels in Kilkenny
Certificate of Excellence
Westmeath Ireland
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Nice hotel, but not 5 star!”
Reviewed April 10, 2013

I found this hotel very pleasant, except for the awful stench inside Tupper's Bar, which I can only describe as a cross between goat's cheese and dirty drains! It really was stomach turning at first, but amazingly I seemed to get used to it, but whatever it is causing that horrible musty smell needs to be sorted! I stayed with two companions for a two night spa package and like I said the hotel was adequate and pleasant, but is not a 5 star, and I am amazed how it got 5 stars if I'm really honest! The rooms were nothing special, although were beautifully clean, and had very soft down pillows which I personally don't like, but also the tv wasn't great, and very awkward to operate, there was no fridge in the room and the tea/coffee tray was to say the least pathetic! Three sachets of decaf coffee and one normal, with three teabags and four mini cartons of uht milk and a few sugar sachets, coupled with the bottles of tepid complimentary water is far short of what you would expect of a 5 star establishment! I really was taken aback at how underwhelming the room was, although the Oasis spa was very nice, but it was expensive enough so it should have been nice! The water was also cut off at about 10 am on our second morning which I found very inconvenient, and the plumbers outside our room door told us we were all informed about this happening as it was to fix a leak, but we honestly knew nothing about it until we tried to flush the toilet and couldn't! Nothing was offered as compensation for the inconvenience either, which I felt was rather bad form!

The meal we had in La Perla restaurant was really enjoyable, but the wine was ridiculously over priced! We also enjoyed the breakfast and found there to be a good range of food on the buffet, but again nothing that shouldn't be expected of a place which is listed as 5 star! I can't say I didn't enjoy my stay here, as it was a nice getaway, but I also cannot say that I would be in any hurry to return!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Gillo27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LyrathEstate, General Manager at Lyrath Estate Hotel & Spa, responded to this review, April 20, 2013
Dear Gillo27

Many thanks for taking the time to share your feedback with us on Trip advisor, following your recent stay at the hotel.

I have asked my maintenance team to investigate the matter you have mentioned in relation to the odour that you detected within the Tuppers Bar. I am sorry for any discomfort or disturbance to your enjoyment of your stay that this might have caused.

I am pleased to inform you that we are classified as a five star hotel and have recently been inspected and accredited once again with this status following the annual assessment conducted by the body responsible for hotel classification in Ireland. Of course I accept that every person will have different opinions and we very much welcome feedback of a constructive nature in our continued efforts to maintain and advance the highest standards in terms of quality and service.

I would like to apologise for the inconvenience caused by the urgent repairs required to our water system, and also for the fact that it appears that we did not clearly inform you of the temporary disruption to the water supply.

I hope that we have the opportunity of welcoming you back to Lyrath estate in the future.

Best wishes

Iain Gray
General Manager
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Traveler tips help you choose the right room.   Room tips (383)
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Dublin, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 9, 2013

If memory serves me correctly, this Hotel was built during the Celtic Tiger. Though the expression 'celtic tiger' has become something of a dirty word, we should remember that some great things happened during this era. The lyrath estate is one such example. It is opulent and elegant and unlike some Hotels during the CT era the staff are extremely friendly and attentive.
The mgr Elaine is fantastic - very approachable and very eager to ensure that the guests have a great time.
The food is simply excellent - from the bar to the restauarnt. We travelled with our 4 children. Ages 11 - 3. If they wanted something that was'nt on the menu the staff did their very best to accomodate.
There is loads to do - unlike a previous reviewer who stated that its "a bit boring". It could only be described as a little boring if you dont lke relaxing in the endless comfortable sofas, walking the beautiful estate, going for a cyle on one of the compliementary bikes, using the gymn, the steam room, the pool, playing pool/snooker, having a drink, watching TV etc etc etc etc etc!!
This is simply a wonderful Hotel be it for a family or for a couple with lots to do and again big hat off to the mgr that epitomises all that can be good in an Irish hotel. Will defiitely be back.
Brian Nevin.

  • Stayed April 2013, traveled with family
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Helpful?
Thank brian_nevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LyrathEstate, General Manager at Lyrath Estate Hotel & Spa, responded to this review, April 20, 2013
Dear Brian_Nevin

Thank you sincerely for taking the time to share your experiences with us on Trip Advisor following your recent stay with us earlier this month.

I am absolutely delighted with your feelings towards Lyrath Estate and the dedicated team members that look after all of our valued guests. I consider myself very fortunate to be supported by such a dedicated team of individuals who all have one key quality in common, the ability and desire to deliver fantastic genuine hospitality. Elaine was delighted to receive your comments, this really did mean a great deal to her.

The team were delighted to receive your feedback and have collectively asked to be associated with my thanks for such nice comments and such glowing praise of the Lyrath Estate Hotel. I would agree with you that there really is plenty to do at Lyrath to suit all ages and tastes, and with the summer approaching we are busy developing other new ideas and activities for the enjoyment of all of our valued customers.

The team greatly look forward to welcoming you back to Lyrath estate in the future.

Best wishes

Iain Gray
General Manager
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County Waterford, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 8, 2013

while perfectly adequate period suites I felt I would ultimately rather have chose the modern rooms as the overly large bathroom served little purpose the bathroom was as large as the bedroom... little to fault but after 1 hour trip around kilkenny not much to do so a little boring

Room Tip: book modern room
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  • Stayed January 2013, traveled as a couple
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Helpful?
Thank ShamelessVigour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Lyrath Estate Hotel & Spa, responded to this review, May 1, 2013
Dear Shamelessvigour

Many thanks for taking the time to review the Lyrath Estate hotel on trip advisor following your stay with us in March.

I am disappointed that I did not have the opportunity to discuss your concerns during your stay with us at Lyrath. We are very fortunate to have a wide selection of rooms including the beautifully appointed rooms in the original house, and we would have been happy to have offered you an alternative room type; I hope you have the opportunity to visit us again in the future and also have the opportunity to enjoy one of the modern suites available.

We look forward to welcoming you back to the Lyrath estate Hotel in the near future.

Best Wishes

Iain Gray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kilkenny
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013

I felt compelled to write a short review after having such an amazing experience in Tuppers Bar. Upon entering the hotel a sudden fear grasped myself and our party when we saw how busy it was, however a greeting from Tom the doorman calmed us somewhat........and then the most welcome of greetings from Lara in the bar put us at ease. Nikki was our waitress for the meal and we found her to be extremely attentive. As I said at the beginning, the hotel and bar were extremely busy but service was top class from start to finish. When leaving I made a point of complimenting the bar manager who despite being very busy still had a wonderful smile on her face. Great to see such happy professional staff in a very busy environment. I look forward to my return visit.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
Thank lowancarlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Lyrath Estate Hotel & Spa, responded to this review, May 1, 2013
Dear Iowancarto

Many thanks for taking the time to review the Lyrath Estate Hotel on Trip Advisor following your visit to the hotel for Easter Sunday Lunch.

Thank you for your very kind comments regarding the food and service received, and for specifically highlighting the great service offered by Tom and Nikki and Lara during your visit to the hotel. I have passed on your comments and Tom, Lara and Nikki were delighted to be recognised in such complimentary terms.

The Tuppers Bar is a very relaxing and informal dining experience and has recently been recognised with nominations in the RAI regional awards in the category of Best Gastro pub. With a great atmosphere and with great food this is the ideal venue for a relaxed lunch or dinner. Of course what truly makes the difference is the fantastic staff that we have at Lyrath Estate.

We look forward to welcoming you back to the Lyrath estate Hotel in the near future.

Best Wishes

Iain Gray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 8, 2013

I have stayed in Lyrath three times and loved it everytime. I would recommend going for dinner in yindees restaurant. Standard rooms are luxurious and extremely clean. Decor in bedroom is modern chic. I loved the hotel so much I booked my wedding there for July 2013!! Can't wait!!

  • Stayed January 2013
    • Value
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Helpful?
1 Thank Mary565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Lyrath Estate Hotel & Spa, responded to this review, May 1, 2013
Dear Mary 565

Thank you for taking the time to review the Lyrath Estate Hotel on Trip Advisor following your visit to the hotel in January

It is very pleasing to note that you are a regular visitor to Lyrath, and thank you for such kind comments regarding your experiences. Yindees really is a super restaurant, and we are changing our menus in the coming weeks offering more exciting and delicious choices for all our valued guests.

I hope that the plans are all coming together for your wedding with us in July, Dervla and the girls in the sales office have asked me to send on their best wishes.

We look forward to welcoming you back to the Lyrath estate Hotel in July for your Wedding celebrations.

Best Wishes

Iain Gray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed April 8, 2013

We spent four days in this hotel recently with several members of my family ranging from grandparents to toddler.

The hotel was packed with families, most with very young children.

The facilities for children were excellent from the pool to the organised activities although you did have to pay for some of these. The playground and the cinema were a great idea and a dvd player and list of dvds was provided when we requested it. There were also bicycles available to use.

The rooms are okay but there is virtually no storage space and as we were there for four days for a wedding my daughter said that she couldn't fit their clothes into the wardrobe space provided and the only answer the hotel had was for them to upgrade to a suite at an extra cost of €60 per night. They said they never had any complaints about storage before but later said that they planned to make changes to the rooms this summer to sort out some of the problems guests were complaining of. Other guests we spoke to indicated that they had the same problem.

The sliding door into the bathroom didn't close and the extractor fan worked intermittently, sometimes when the bathroom was empty and the lights were off as if it was on a timer. The towels were small and in short supply. The rooms look tired and worn and definitely need upgrading. The hotel was particulary busy over the Easter period and consequently the rooms sometimes were not serviced until the evening time which was a bit of a nuisance but not the fault of the staff.

On the plus side, the staff were excellent, couldn't do enough for you and nothing was too much bother. The breakfast was also excellent and I would have to mention Lukas in particular for his welcome and for the superb service.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MatildaBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Lyrath Estate Hotel & Spa, responded to this review, May 2, 2013
Dear MatildaBelfast

Thank you for taking the time to review the Lyrath Estate Hotel on Trip Advisor following your visit to the hotel in April.

We are very fortunate to have such great facilities for families and also for having such a dedicated team who make an extra special effort to entertain the children who stay with us. This coming summer we will be offering more activities than ever and have an exciting summer programme designed especially for the family breaks.

Thank you also for offering feedback regarding the storage available within the bedrooms, and also the sliding doors in the bathrooms. Due consideration will be given to such feedback going forward, and whilst there are no immediate plans to structurally alter the bedrooms, consideration will be given to duration of stay and number of occupants within the bedrooms.

It was disappointing to hear that you felt the room was “tired” and I can with sincerity say that this is the first time I have encountered this description of our bedrooms. I would really appreciate your time in contacting me to discuss this feedback in more detail.

I would like to thank you sincerely for your lovely comments in relation to the team at Lyrath estate. I am really fortunate to work with such great people, and I know that your comments have been very well received. Lukas has asked me to convey his thanks for the mention of his superb service.

Best Wishes

Iain Gray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballyclare, United Kingdom
Level Contributor
3 reviews
Reviewed April 7, 2013

We were part of two couples staying for a special occasion for a two night break. It was wonderful. Our room was spotless, staff were so helpful and attentive, facilities were excellent. Catherine McKnight was very helpful in suggesting how to make the most of our time in Kilkenny. Food in both restaurants was excellent and the service was certainly five star. We look forward to a return visit.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClaireM500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna H, General Manager at Lyrath Estate Hotel & Spa, responded to this review, May 2, 2013
Dear Claire M500

I appreciate the time you have taken to review the Lyrath Estate Hotel on Trip Advisor following your visit to the hotel in March.

I would like to thank you sincerely for your lovely comments in relation to the team at Lyrath estate. I am really fortunate to work with such great people, and I know that your comments have been very well received. Katherine was delighted to be mentioned personally and has asked that i pass on her thanks for such praise.

I am delighted that you enjoyed all aspects of your stay and we look forward to welcoming you back to the Hotel in the near future.

Best Wishes

Iain Gray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lyrath Estate Hotel & Spa

Property: Lyrath Estate Hotel & Spa
Address: Paulstown Road | Lyrath Estate, Kilkenny, Ireland
Location: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kilkenny
#2 Spa Hotel in Kilkenny
#3 Business Hotel in Kilkenny
#4 Romantic Hotel in Kilkenny
#5 Luxury Hotel in Kilkenny
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lyrath Estate Hotel & Spa 4*
Number of rooms: 139
Official Description (provided by the hotel):
Situated on 170 acres of parkland, Lyrath Estate Hotel is only 5 minutes from Kilkenny City. It offers luxurious air-conditioned rooms, an award winning spa, an outdoor infinity pool, and a selection of bars and restaurants. Guests can enjoy a peaceful night's sleep at Lyrath Estate Hotel as rooms are soundproofed with each having beautiful views overlooking the estate with not a car in sight. Each guest bedroom includes complimentary Wi-Fi and a 43 inch flat screen television. The Oasis Health Club boasts a gym, steam room, swimming pool and Jacuzzi. The Oasis Spa offers a thermal suite, sauna and steam room with a range of indulgent treatments, with advance booking recommended. Contemporary Irish cuisine is on the menu at La Perla restaurant using the finest local ingredients. Tupper's is a traditional Irish bar located at the heart of the hotel where you can enjoy a quiet drink & delicious bar food. Yindee's serves authentic oriental food whilst there is a range of beverages available at the sophisticated X Bar. ... more   less 
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Also Known As:
Lyrath Estate Hotel, Spa & Convention Centre Hotel Kilkenny
Lyrath Estate Hotel, Spa And Convention Centre
Lyrath Hotel Kilkenny
Lyrath Estate Kilkenny
Lyrath Estate Hotel Convention Centre

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