I stayed in the 4 star Hibernian Hotel for a week July 13-19 2009. When booking I explained I was taking my mother in law in her 90th year, on a break and specifically requested a quiet room and a lift.
I called the night porter at 02.30 on the first night complaining of a loud droning noise, he was unable to assist. It transpired it was the air conditioning on 24/7 and vented out right beside our rooms (321 & 323). At some distress to my mother in law we moved rooms (225 & 227) on either side of the lift on the 2nd floor. That evening the lift malfunctioned and roared & wailed on its' upward movements. When my mother in law heard this in her "new" room she became distressed and from that moment on our holiday was essentially ruined. On MY suggestion the hotel decommisioned the lift that night between 23.00-08.00.
Next day the lift was serviced but that evening the roaring & wailing began again. When I complained I was told it was serviced & there was nothing wrong. Strangely when going to bed that night the lift was again decommissioned. Thankfully the next day it was repaired properly. Apart from both TV's malfunctioning & the handle on the bathroom door falling off, there appeared to be nothing else mechanically wrong.
Two fried to a cinder eggs for breakfast on day 1 (cooked I was informed by the Head Chef) were returned by my mother in law. When a replacement egg appeared it was in the same sorry state as the first 2. We did not chance dinner.
The front line staff were very kind to us but a meeting with management was very dissapointing. We were given a 15% discount but did not in any way compenstate for the trauma & stress of the entire week. I would never recommend this hotel.
I Coghlan, Dublin
- Official Description (provided by the hotel):
- Stay in the heart of Kilkenny – Excellent location - show map One of our top picks in Kilkenny. In Kilkenny city centre, the award-winning 4 star boutique, Kilkenny Hibernian Hotel offers luxury accommodation, Harper's Restaurant and 2 leading bars. In the shadow of Kilkenny Castle, the Hibernian Hotel is in the heart of Kilkenny city. Originally the Hibernian Bank, this 18th Century building overlooks the Parade, popular because it's close to Kilkenny Castle and the Kilkenny Design Centre. Just under 2 hours from Dublin, the Kilkenny Hibernian Hotel offers you traditional charm in this vibrant city. Guest parking is available in a multi-story car park opposite the Hibernian Hotel, free of charge between 18:00 and 12:00 the next day. ... more less
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- Also Known As:
- Hibernian Hotel Kilkenny