We had booked this hotel for a weekend away, as we hadn't been anywhere away together we were really really looking forward to it, especially the pool! We arrived at the reception and gave our names to check in and were quietly told to take a seat and we both knew immediately that there was some sort of issue. About 5 mins later we were approached by the hotel manager... again knew that this was going to be a problem. He basically told us that there was no available room for us (keeping in mind,on our way in the car to the hotel i got a call from the hotel to confirm our booking and i informed them we were on our way?! We had to travel about 2 hours) He quickly told us that the guest that was staying in our room for the last few days had fallen ill and needed to stay in the room according to the local doctor...hmmmm... To be honest we were both quite shocked that this was happening. I just got the impression that this was a total excuse and someone had made a major boo boo and double booked the room. Anyway he explained that he would call other hotels in the area to get us in for the 2 nights and would cover the extra costs if there was any. It took in total about half an hour to 45mins to sort out and we just left to go to our new hotel. In fairness he was very apologetic and tried his best to work it out for us, he took my details and said he was sending us on a voucher of some sort for the hotel. It added such extra stress onto our stay in Kilkenny, we actually didnt get to our hotel for another hour after we left the Newpark because we don't know Kilkenny at all and got lost several times. Would seriously consider asking the question... how on earth is this hotel a 4 star?!? Can nobody do their jobs correctly?!
- Official Description (provided by the hotel):
- Set amid 20 acres of parkland yet only a short stroll from the the historic city with its rambling streets and beautiful castle. State of the art conference and event facilities with wonderful gardens and natural day light. Scrumptious dining in Gullivers restaurant and delicious bar food in the popular Scotts Bar. Step inside our Escape Health club and spa which is sanctuary of pure indulgence, where time is left at the door of the Aveda health club and spa. ... more less
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- Also Known As:
- Newpark Hotel Kilkenny