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Hotel Kilkenny
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Reviews (2,125)
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2,125 results
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1,001
652
299
113
60
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1,001
652
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Show reviews that mention
All reviewsdeluxe roomleisure centrelovely hotelkids clubbar foodenjoyable staywould highly recommend this hotelshort breakwedding receptionsteam roomhotel barstaff were lovelyboth morningsboth nightsfull irishsaturday nighttown centre
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1,234 - 1,239 of 2,125 reviews
Reviewed August 3, 2014

I stayed at the Hotel Kilkenny last night 02/08 - Having stayed there, I am to say the least surprised to hear that this hotel has a 4 STAR rating. I paid extra to upgrade to a Deluxe Room - B sure to check that your room has Air conditioning. Our room did not have air conditioning and it crested a terrible warm and stuffy environment.We had to sleep with the balcony doors open to allow for a limited amount of air!. That brings me to to balcony or ledge/double window which would be a better description. My final piece pf feedback comes from breakfast - not the food it was acceptable (could be better for a 4-STAR) but rather the rude action of one of the staff members who was attempting to herd us through the breakfast room no better than cattle. - I could also go on about our attempt to book a taxi which left us late for a dinner reservation. On the positive side - The Fitness center was great.

Room Tip: Ask if the room has Air Conditioning (AC) - if it does not have AC - Find another hotel
  • Stayed: August 2014, traveled with friends
    • Value
    • Rooms
    • Service
3  Thank WorldT2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded August 11, 2014

Dear WorldT2000,

Your experience with breakfast has been noted and it is with constructive criticism we can continue to improve our service and product.
We were delighted to note your appreciation of our club bar personnel and their excellent level of service of which such comments we receive on an ongoing basis.

Thank you once again for your feedback,

Ciara Lawlor
Front Office Manager

We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2014 via mobile

Stayed at this hotel for a wedding over the bank holiday weekend, I was blown away by the attention to detail that was evident throughout the hotel. The meal was a truly top class dining expierence and was the talking point among the guests. We arrived to a very busy reception area to check in. The staff were very friendly and efficient. After check in we dropped our bags up the the room and again were very surprised with the room decor. It was modern and clean with all the facilities. Went to the bar and was welcomed by all the staff we met and made feel right at home. Once the bell had rang to call the guests into the function room this is when the real efficiency kicked in. The staff were fantastic from start to finish of the meal and for the rest of the night ensuring everything ran smoothly. The following day we had a BBQ for the remaining wedding guests and again couldn't be faulted. Staff were great and the food was fantastic. Hotel Kilkenny is an ideal venue for weddings and I'm sure for many other functions too. Will defiantly be back again and hopefully get to use the leisure facilities that look great !! Well done hotel Kilkenny the guests were very happy indeed.

Stayed: August 2014
2  Thank 9,174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2014

excellent hotel , beautiful surroundings, leisure club and pool facilities brilliant. rooms spotless and our room was cleaned even though we only stayed 2 nights. staff were extremely helpful and pleasant.the reason i give this 4 stars and not 5 is....some items at breakfast were not available as we went down at 9.30 even though breakfast is served til 10 and the cocktails were a bit pricey for what we got.

Room Tip: free wifi but it was dreadful...kids complained about it
  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank finola999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2014

It was the 1st stop on a 3 week vacation. Room was nice and clean and staff was very helpful. Close to town and easy to get around. Nice breakfast but be warned to not get there too late or the fresh fruit will be gone with the bus crowd. Music at night was really nice as well with Tomas Jackman, bought his CDs and have listened and sung along as we have cruised Ireland!

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Blondie090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded August 4, 2014

Dear Blondie090,

Thank you for you review from your recent stay with us.
I am glad to read you had a nice stay with us and the location of the hotel was convenient for you. I was also so happy to read you enjoyed our live music in the hotel's Pure bar, as it is a real extra treat!

Warm Regards,

Ciara Lawlor
Front Office Manger

We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2014 via mobile

We stayed here at a wedding a few weeks back and the decor was lovely but still didn't feel like a getaway. It's a average stay and noting to exciting to point out. Rooms need air con as it was summer and was extra stuffy. Food was nice but just nice, again noting to get excited about.

Stayed: August 2014
1  Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded August 4, 2014

Dear Finola999,

Thank you for taking the time to write a review from your recent stay with us.
As for your kind comments in relation to 'extremely helpful staff , our staff and management are extremely pleased to read these comments!

Kind Regards,

Ciara Lawlor
Front Office Manager

We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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