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Hotel Kilkenny
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Reviews (2,125)
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1,001
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Show reviews that mention
All reviewsdeluxe roomleisure centrelovely hotelkids clubbar foodenjoyable staywould highly recommend this hotelshort breakwedding receptionsteam roomhotel barstaff were lovelyboth morningsboth nightsfull irishsaturday nighttown centre
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1,437 - 1,442 of 2,125 reviews
Reviewed August 18, 2013

Hotel was clean and receptionist polite, and helpful.
Very good location easy access to motorway, and city center.
Breakfast a complete and utter disgrace,on the first morning of our stay, I ordered the full breakfast.
When the breakfast arrived, the plate was hot but the food was cold, I called the waitress, and she took it away, only to return it, after putting it in the microwave.
the breakfast was uneatable.
my wife and I then left without eating it.

  • Stayed: August 2013, traveled as a couple
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Thank ken_carter08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded August 22, 2013

Dear Guest,
I am very sorry that your breakfast was not up to the correct standard. However please be assured that it was not placed in a microwave as this is not permitted in the Kitchen. Should you have breought this to the attention of the Manager on Duty in the Breakfast room they would have ensured you received a freshly cooked breakfast straight away. Again please accept my apologies and thank you for your feedback.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

Stayed here for a single night on business. From the point of checkin to check out the service was first class. Staff couldn't do enough to help especially as I needed some last minute printing and binding done, nothing was too much trouble. The room was well proportioned, clean and modern. Whilst it lacked air conditioning this I guess is not too much of a problem in Ireland! The only thing to let the hotel down is the breakfast setup, part self service part ordered, otherwise a fantastic stay and highly recommended hotel.

  • Stayed: August 2013, traveled on business
    • Value
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Thank Marc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded August 22, 2013

Dear Guest,
I am very pleased to read your comments, overall I see you had an enjoyable time with us. I will make sure your comments with regards to the setup of our buffet for breakfast is brought to the General Managers attention and we will review this straight away. Thank you again for your valuable feedback.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

Just stayed for 3 nights the staff from reception to security were absolutely fantastic not one negative comment to make just a brilliant hotel with modern facilities with traditional Irish hospitality
Would not hesitate to stay again

Thank you to all at hotel Kilkenny

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded August 22, 2013

Dear Guest,
I am delighted to read your review, overall I do believe the Team here are our very best asset and I am delighted that you agree. We spend a lot of time ensuring all out guests are as happy as possible and so its great to read our guests notice !!!
Thanks again and we will defiantly see you again soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

I stayed at this hotel for two nights. The hotel is lovely especially the pool and i found the reception staff very friendly and helpful however i can not say the same for the breakfast staff, we had an extremely rude and pushy waiter serve us the second day and the food was awful. on the first morning we ordered a full breakfast, it was so dried out and the egg was rock hard, id say it had been cooked with hours (it was not edible). On the second morning i decided to order soft boiled eggs thinking this would be a better option, it was awful, the eggs were extremely over cooked and looked like they were put in the oven. Before i had been down for breakfast i would have said i would stay in this hotel again but after seeing how very bad the breakfast was i would not return.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
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    • Service
Thank j-and-m_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded August 22, 2013

Dear Guest,
Firstly thank you for posting your comments, I am very sorry to read that while you enjoyed your stay with us breakfast let us down as you can see from our other reviews this is not normally the case and so I am very surprised on this occasion you were not happy. Thank you for the feedback and I will ensure that our Chef is notified.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

I stayed at this hotel with my 15 year old for two nights during the Arts Festival. The hotel is in a great location as you can walk to the city in about 5 mins and leave your car in the free car park. The staff looked after us very well and were friendly. The food was excellent. Huge choice for breakfast, fruit juices, all types of fresh fruit, yogurts, different cereals, homemade breads, muffins, croissants, sausages, any type of egg you wanted, rashers, sausages, pudding and to my delight "huevos rancheros" which I love and it was delicious. From the menu it was obvious that they catered for all types of diets, vegetarian and coeliac We had a meal one night in the hotel restaurant and it was delicious. The second night we had the bar food. The food was excellent and amazing value for money. I would certainly recommend the bar food for even people who are passing through Kilkenny.

The bedrooms were spotless, properly aired and ventilated not like some hotels where you nearly suffocate with the stuffiness. Really comfortable beds, spotless bed linen, we had a great nights sleep.

We were delighted with our stay and will definitely return to this wonderful hotel.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mgt147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded August 22, 2013

Dear Guest,
Thank you for your comments, I am delighted to read you had an enjoyable time with us. Kilkenny has lots to do for all ages, so its great to get your feedback. Thank you and maybe we shall see you again soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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