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“Woeful experience at Hotel Kilkenny!”
Review of Hotel Kilkenny

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Hotel Kilkenny
Ranked #5 of 19 Hotels in Kilkenny
Certificate of Excellence
Reviewed March 9, 2013

March 2013 was my third month in a row staying at Hotel Kilkenny for business, but after my most recent stay I will *not* be returning!

I can get past booking a Club Room (January) only to find a tiny end table (not even big enough for a 15" laptop!) where a desk should be and NO power outlets (only two on the other side of the room)!

I can get past those ridiculous, 70s handheld dryers installed in every bathroom instead of, you know, providing an actual hair dryer for guests.

But the experience of my March stay really annoyed me. Third month staying there in a row and each time I book I say I'm there on business. This time I was given Room 302 which is right inside the double doors leading to the bedrooms - the double doors where you have to swipe your room card for access. Gee thanks guys, all night people were pulling at the door, calling to people down the hall, how to open it, ramming their luggage against it, cursing, fumbling for their room card etc.

The next morning the shower does not work. Nor do the only vacant plug sockets. I had to wash my hair over the bath(!) and make my tea on the floor by unplugging a lamp. I brought all of the above to reception's attention as I left for the day and maintenance were to fix the issues.

I returned after 4pm and ask reception if the issues were fixed or did I need to change rooms. Receptionist looked like I was crazy, she didn't know if my room was fixed and besides I couldn't be moved as the hotel was full. Great customer service!

Thankfully there's a new shower head in place and the power sockets fixed - good on maintenance at least!

At checkout the next day, the receptionist remembered my issues and asked if they were sorted. I said yes, but stated again that I had to leave yesterday with no shower, wash hair over bath and use the floor as a teamaker. She just laughed!

I requested a discount on my bill as little sleep + maintenance issues were just ridiculous. No, I was advised, I'd prepaid my visit, so no discounts or refunds!
I didn't get to eat dinner on one of the nights, nope, told it was prepaid.

Dreadful customer service if anything does go wrong with your stay. Avoid, avoid, avoid!

PS Why is there a DSL port in the bathroom above the toilet??

Room Tip: Do NOT stay in a room next to the swipe access double doors, you will get NO sleep!
  • Stayed: March 2013, traveled on business
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4  Thank EMPower83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,402 - 1,408 of 1,985 reviews

Reviewed March 9, 2013 via mobile

Spend last night in this great hotel, Liza & Claire on Reception were very helpful both to myself and my clients. Breakfast was first class, the rooms are fantastic, nice size, the bed very comfortable. Just one small thing I had dinner in the bar, the food was lovely, however, the waiter staff need to improve and the Chief needs to be told how to cook a well done stake. All in all it is a great hotel and I will be back

  • Stayed: March 2013
    • Value
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Thank Robbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded March 14, 2013

Dear Guest,
Many thanks for taking the time to post your comments, I am delighted you enjoyed your time with us and I will ensure that Claire and Liz see your comments also. I will also ensure that the comments with regards to the Service Team are addressed straight away.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

I cannot praise this hotel highly enough for its family friendly atmosphere. The Childrens Club is excellent, our gang (7,6 &4) loved it. My only gripe would be the tardiness of service at breakfast, but I think some of that was due to the timing of our visit

  • Stayed: February 2013, traveled with family
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Thank Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded March 14, 2013

Dear Guest,
Many thanks for your great review, we are delighted to enjoyed your time with us. I have noted your comments with regards to Breakfast and I will ensure they are actioned straight away.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013

Lovely spacious deluxe bedrooms. Bar staff very efficient and polite specially Michael. Rooms are very well equipped. Quiet and comfortable. Modern Hotel. Kilkenny city centre is about 5-7 minutes walk. Bar menu in the bar was rather limited but service more than made up for it!

  • Stayed: March 2013, traveled on business
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Thank laughingjoker100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded March 7, 2013

Dear Guest,
Many thanks for your great review, we are delighted you enjoyed your time with us and we look forward to welcoming you back again in the very near future.

Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

the hotel was very nice, our room was basic enough, bathroom very dissapointing, for a 4 star hotel you really would expect more, very noisy, we could hear people talking in the hallway and the people in the next room, plus to make things a little worse the people above us using the bathroom! the breakfast was super, the staff very efficient and friendly, i would love to visit killkenny again because its a fantastic city, unfortunatley i would not recommend this hotel if you want a relaxing weekend, lf your going for hen or stag or with kids this is the hotel for you

Room Tip: get a deluxe room, it will cost a bit more but will be worth it, the standard rooms are very basic a...
  • Stayed: February 2013, traveled as a couple
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Thank Claire D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded March 7, 2013

Dear Guest,
Thank you for taking the time to post a review of our Hotel on TripAdvisor, my apologies for the noise, please be assured this is not the norm for us and we work very hard to limit the disturbance from guests going to their bedrooms at night.
Thank you again and hopefully we shall welcome you back to us again in the near future.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

First impressions were very good,Reception staff were very helpful and friendly,Duty manager was also attentive and friendly,Room was spotless as was the rest of the hotel,The location of the Hotel is about a 10 Minute Walk from the center of Town or 5 to 6 Euro in a Taxi which can be ordered from the bar or reception,Kilkenny is Buzzing,No shortage of Pub's and Eating House's is a small radius,Would recommend for a long Weekend

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank Neil O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded February 27, 2013

Dear Guest,
Your review is very kind ! thank you for the great comments, Kilkenny is very busy and I totally agree is the perfect location for a few days away. Thank you again and hopefully we shall see you again very soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

stayed there just after new year, hotel was busy but very professional and courteous, spotlessly clean, beautiful room and lovely atmosphere, great value for money , would reccomend this hotel to anyone heading to kilkenny

  • Stayed: January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Thank TipperaryDeedee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded February 27, 2013

Dear Guest,
Many thanks for your great comments, I am delighted you enjoyed your stay with us and I look forward to seeing you again soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kilkenny

Address: College Road, Kilkenny, Ireland
Location: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kilkenny
#6 Business Hotel in Kilkenny
#7 Family Hotel in Kilkenny
#7 Romantic Hotel in Kilkenny
Price Range: $81 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kilkenny 4*
Number of rooms: 138
Official Description (provided by the hotel):
The 4* Hotel Kilkenny with 138 bedrooms is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimming pool, superb gym, beauty lodge, onsite hair salon, in door golf swim analysis room and superb kids club. Live music three nights a week in Pure Bar. State of the art conference and wedding facilities. Free car park. ... more   less 
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Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn

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