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“Perfect weekender escape”
Review of Hotel Kilkenny

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Hotel Kilkenny
Ranked #4 of 19 Hotels in Kilkenny
Certificate of Excellence
Reviewed January 20, 2013

Decor and atmosphere in hotel is fantastic. Staff are extremely professional, friendly and helpful. Asked for a late check out and without any hesitation the very friendly receptionist said no problems, and suggested a 2pm check out, or later if we so wished. Yet the hotel was busy, but she was still very obliging. Had booked room only, but were given vouchers for breakfast. Rooms was spotless, spacious and felt very comfortable. Looking forward to returning.

  • Stayed: January 2013, traveled as a couple
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Thank RelaxingCouple_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded January 30, 2013

Dear Guest,
Many thanks for taking the time to post your comments, I will ensure your kind words about the Reception Team and pass onto them. Hopefully we shall see you again in the near future.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,457 - 1,463 of 2,013 reviews

Reviewed January 20, 2013

Arrived late, met super night porter who sorted evertything really efficiently. Room was really quiet and comfortable. It was super stay and hotel has a great leisure centre. Were leaving earlier the next morning and the breakfast was great, it was all freshly cooked and staff were just so good.

Room Tip: I asked night porter checking in and he was really good
See more room tips
  • Stayed: January 2013, traveled as a couple
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1  Thank Happy_IE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded January 30, 2013

Dear Guest,
Thank you for your great review, I will ensure that your comments are passed to our Nights Team. Even though you had a very short time with us your feedback is very positive and we look forward to welcoming you back to us for a little longer next time.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

Staff are very nice. Parking was fine, with a 10 minute walk into town. Hotel is very nice and rooms spacious. Bar food is excellent. They even have their own water filtration system for drinking water.

Highly reccomended!

  • Stayed: January 2013, traveled with family
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1  Thank southeastguywat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded January 30, 2013

Dear Guest,
Many thanks for taking the time to post your comments, we are delighted to hear you enjoyed your stay with us and we hope to see you again very soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

Stayed here in July with the girlfriend and i have to say its a beautiful hotel. At night it looks gorgeous lit up and in the day its just as nice inside and out. Hotel is very modern with fantastic colours throughout the lobby's and rooms. Had dinner in the bar although it was very busy we got a seat behind the bar in a slightly private room. I had the stir fry noodles and the misses had the chicken and both was to die for, O and the soup was lovely. Breakfast was top notch and service was A+, when we were seated order was taken straight away and while we waited we helped ourselves to a great selection of fruits juices cereals etc, we both got a full Irish and it was lovely.

Rooms were as clean as you can get them and the bed was just brilliant, we stayed in the deluxe room and it was well worth the extra few euro if you can spare them. Only thing i would love is if the hotel was just that little bit closer to the town as the walk for the laddies in high heals down the long road is a nightmare, but taxis are available from the hotel for 2 people in will cost €5 max. The walk would take 15-20 mins max to the castle which is basically the center of town.

All in all this is a fantastic hotel to stay at and i couldn't be any more pleased, gave it 4 out of 5 just because of the location its not terrible but could be better although cant be moved lol, cannot fault anything in the hotel!

  • Stayed: July 2012, traveled as a couple
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Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded January 30, 2013

Dear Guest,
Thank you for your great review, I am delighted you enjoyed your stay with us and we look forward to welcoming you back to us in the near future.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2013

Spent a weekend in this Hotel - staff all lovely and very very helpful - as we were early checking in and room not ready gave us another room which was lovely - very large and good sized bathroom with especially nice toiletries. Tea and coffee making facilities which are always appreciated. We ate in the hotel on the first evening - although you will not be stuck in Kilkenny City for somewhere to eat as loads of bars and restaurants. The food was excellent as was the breakfast - well cooked and served to your table. This hotel is about a 10 minute walk into the city centre but is an ideal place to stay after travelling from Belfast - easy to find and easy access to the motorways. Would highly recommend although take up the offer for softer pillows!!!!

  • Stayed: January 2013, traveled as a couple
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Thank coffeetime93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded January 16, 2013

Dear Guest,
I would like to thank you for taking the time to post your comments about your recent stay with us. I am delighted you enjoyed your time as customer satisfaction is something that is very important to us and to hear that we have succeeded in this area and our guests leave happy is always great to hear !
We look forward to welcoming you back to us again very soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2013

Hotel a little dated in some areas and barely walkable to town centre. Staff were nice and checkin was quick and smooth. Alot of drilling and maintanance noise everywhere. Beds very hard! Good value for money but would rather pay a little extra next time to stay elsewhere!

Room Tip: Stay away from ground floor!
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Thank eurotrav09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded January 16, 2013

Dear Guest,
Thank you for taking the time to write your recent review, my apologies if you were disturbed by the maintenance that we have at the moment, please be assured that this is very minimal, however I am sorry if the drilling etc... did disturb your stay with us. Thank you again for your feedback and kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

Stayed here during November, with family. The hotel is what you'd expect for what you pay. Nice staff and good child-minding option if you need an hour or two to yourselves. Best thing about it was the pool area - kids loved it. Breakfast was nice also. All in, would recommend it.

  • Stayed: November 2012, traveled with family
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    • Cleanliness
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1  Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded January 16, 2013

Dear Guest,
Thank you for your kind review, we are delighted you enjoyed your stay with us. Our Kids Club always proves to be very popular and so its great to hear your feedback. Hopefully we shall see you again soon .... maybe the next Mid-Term Break in February !
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kilkenny

Address: College Road, Kilkenny, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kilkenny
#6 Business Hotel in Kilkenny
#7 Family Hotel in Kilkenny
#7 Romantic Hotel in Kilkenny
Price Range: $74 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kilkenny 4*
Number of rooms: 138
Official Description (provided by the hotel):
The 4* Hotel Kilkenny with 138 bedrooms is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimming pool, superb gym, beauty lodge, onsite hair salon, in door golf swim analysis room and superb kids club. Live music three nights a week in Pure Bar. State of the art conference and wedding facilities. Free car park. ... more   less 
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Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn

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