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“Great weekend in a hotel where staff were so helpfull.”
Review of Hotel Kilkenny

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Hotel Kilkenny
Ranked #5 of 19 Hotels in Kilkenny
Certificate of Excellence
Reviewed November 10, 2012

We had the pleasure of staying here over a weekend for our daughters wedding . First of all the staff went above and beyond their juty helping to make it the most amazing weekend for everyone , they could not do enough for us. The food was served to us so quick and hot everything was lovely and we didnt have any complaints from any of the guests. We would highly recommend this hotel for weddings, My only complaint is breakfast finished at ten concidering people would have been late going to bed 11 would have been a better time to finish on a sat and Sunday morn.

  • Stayed: October 2012, traveled with family
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Thank molly190754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded November 12, 2012

Dear Guest,
I am so happy that your daughters wedding was such a success, it was a pleasure dealing with your family and we would like to wish her the very best for many years to come.
As we know it is also a very important day and so we do our very best to ensure that everything is perfect, so thank you for the great review. Maybe we shall see you again very soon for a more relaxed visit..!
Thanks again & kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,535 - 1,541 of 2,058 reviews

Reviewed November 9, 2012

We stayed here for two nights in September the hotel was excellent and the staff are very friendly and helpful. Superb breakfast and dinner, very comfortable rooms. The leisure centre was great too. Will be back.

  • Stayed: September 2012, traveled as a couple
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Thank Oscar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded November 12, 2012

Dear Guest,
Thank you very much for the great review, we are all delighted to hear you had such a great time with us on you last visit. We look forward to welcoming you back to us again in the near future.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

This hotel was absolutely a gem in the crown of Ireland. The hospitality was superb, the staff so accommodating and friendly. The ambiance was second to none. The food was delicious and the service dynamic. If you're ever looking for a friendly quaint place to stay, well here it is!!! Highly recommended!

  • Stayed: September 2012, traveled with friends
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Thank Gman19641964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded November 12, 2012

Dear Guest,
I am delighted you had a great stay with us, I will make sure that all the Team will see a copy of your review and hopefully we will have the pleasure of welcoming you back to us again very soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012

Firstly, I'd point out that if 3.5 out of 5 were possible, I'd give the Hotel Kilkenny that score. Overall, it's a solid hotel and the staff are very friendly and helpful, but there are a few issues that should be pointed out.

The food and the staff in the bar are very good, and the prices there are quite reasonable, but breakfast was quite disappointing. The range of choice was typical for an Irish hotel, but the quality of the breakfast ingredients was quite poor I felt. Breakfast was included in my room rate (more on that below), but I certainly wouldn't pay 13 euro for the breakfast itself.

The room itself was okay in terms of the space and equipment, but the rooms are a bit drab. Certainly the wing of the hotel where the bedrooms are located doesn't seem to be finished or furbished to the same level as the common areas such as the bar and the lobby.

None of these issues would be a deal-breaker, nor do they make this a bad hotel, except for the fact that I think it's very overpriced for what it is. It seems hotel accommodation in Kilkenny is quite expensive overall, but my room was 150 euro, including breakfast, and I think anything over 100 euro (120 max) is excessive considering the standard of the hotel and the breakfast. As I have said: this isn't a bad hotel, but it's expensive for what it is.

  • Stayed: November 2012, traveled with friends
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Thank Myles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded November 7, 2012

Dear Guest,
Thank you for taking the time to post your comments on TripAdvisor.
I am happy to read that you had an overall good experience, I will ensure that our Head Chef is made aware of your comments with regards to breakfast and I will also that your kind comments about the Team at Hotel Kilkenny are passed onto everyone.
Thank you again for your comments and maybe in the future we will have the pleasure of welcoming you back to us.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

I had a meal in the restaurant in Hotel Kilkenny. It was a very pleasant experience. The menu offered a number of excellent choices and the quality of the food of my choices was very good. The dining room was nicely decorated and relaxing. Service was very good. The wine list was limited. The cost for 3 courses was € 30. I would go to eat there again.

  • Stayed: November 2012, traveled as a couple
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Thank Knockroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded November 7, 2012

Dear Guest,
Many thanks for your kind comments, we are delighted to enjoyed your stay with us and we look forward to welcoming you back to us again very soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012 via mobile

I stayed here recently expecting a lot better to be honest. Lovely on the outside, reception area is very nice too. Two receptionists, one was nice the other was a bit harsh and ignorant. Room was a bit dated to be honest, was clean just felt bit on old side. Walls are paper thin. I'm going to head back to kilkenny but don't know if I'd stay again. Cheers.

  • Stayed: November 2012
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Thank jackgarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded November 7, 2012

Dear Guest,
I would like to thank you for taking the time to post your comments, I am sorry that our Front Desk Team are not up to the standard we would hope. At present we have one new member to the Team and so I would like to apologise if they didn't come across as helpful.
I would like to thank you for your comments and please be assured that all details will be addressed with the relevant Department Managers.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

We stayed here for three nights from oct 31 on.staff very helpful and prompt..as we are both coeliacs the food was excellent.the room was nice and roomy..bathroom had plenty of towels which is great I think.Nothing was too much trouble.even got great room service when other half was'nt feeling well.

  • Stayed: November 2012, traveled as a couple
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Thank vitus3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded November 7, 2012

Dear Guest,
We are delighted you enjoyed your stay with us. We hope that your partner is feeling a little better and on the road to recovery.
Thanks again we look forward to welcoming you back to us again very soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kilkenny

Address: College Road, Kilkenny, Ireland
Location: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kilkenny
#6 Family Hotel in Kilkenny
#6 Business Hotel in Kilkenny
#7 Romantic Hotel in Kilkenny
Price Range: $83 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kilkenny 4*
Number of rooms: 138
Official Description (provided by the hotel):
The 4* Hotel Kilkenny with 138 bedrooms is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimming pool, superb gym, beauty lodge, onsite hair salon, in door golf swim analysis room and superb kids club. Live music three nights a week in Pure Bar. State of the art conference and wedding facilities. Free car park. ... more   less 
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Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn

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