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“Good all-round hotel.”
Review of Hotel Kilkenny

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Hotel Kilkenny
Ranked #4 of 19 Hotels in Kilkenny
Certificate of Excellence
Reviewed May 27, 2012

Happy with service, room, shower and breakfast and pool. One night (3am-5am) there was a lot of shouting several times in the corridor from some drunken lout with a wedding. I had to work the next day. This can happen anywhere.

Reception said there was nothing they could do. But that's not true, is it? they could always offer us something. A good night's sleep is the core item in a hotel stay.

They could have offered: an upgrade, a move to another floor, a drink or flowers for my wife, a discount on a meal or another stay - anything.

It's still a very good hotel but I was unlucky and the reception should not argue with customers who complain. Also some of the water jet buttons seem to be broken in the pool but i notice the same in other celtic tiger hotels around the country.

it's a little walk into town (maybe 15-20 mins) and a fiver taxi trip.

  • Stayed: May 2012, traveled with family
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Thank OSmyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded May 31, 2012

Dear Guest,
Thank you for your kind comments about your recent stay with us at Hotel Kilkenny.
With regards to the noise levels late in the evenings, we try as much as possibly to contain this, should the situation arise that we have guests making a lot of noise, we have a night security team that are on hand should any one of our guests call to report such issues. We also have a notice on each corridor asking guests to consider others while returning to their rooms and we also have an instant messaging service available that enables any guest to Free Text (Instant Opinion) our Manager on Duty to alert them of any problems while they are staying with us in the hotel.
With regards to the jets in the pool area, thank you for bringing this to our attention and I will ensure that this is passed onto our Active Club Manager straight away.

Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,620 - 1,626 of 2,039 reviews

Reviewed May 21, 2012

Well-designed shower which stays at its heat setting. Strangely, no fan to speed extraction of steam. Corridor doors keep noise out, but device to open door by room-card is unannounced and hidden so that I forced the door a couple of times before I found the device. But apart from these quibbles an excellent hotel with interested staff.

  • Stayed: May 2012, traveled solo
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Thank GraysonDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded May 24, 2012

Dear Guest,
We are delighted that you enjoyed your recent stay with us, thank you for the great comments.
With regards to your feedback about the key operating the corridors doors this is something the should have been mentioned on check-in if this was not the case then my apologies.
We look forward to welcoming you back to us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2012

We stayed at the Hotel Kilkenny for the May Bank Holiday weekend. The three night special was excellent value overall and I would recommend the hotel. The staff are very friendly and helpful and the room we were given was both spacious and clean. We did not get to use the fitness club or the spa facilities unfortunately but the centre where they are housed looked vey inviting. We thought that the prices for the health spa treatments were very high and this put us off having anything scheduled over the time there. By reducing the prices I am sure that the bookings would increase and everybody would be happy. Food was just ok at breakfast with some improvement possible on the quality of the hot choices. These are small points however as the main experience was very satisfactory.

  • Stayed: May 2012, traveled as a couple
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1  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded May 17, 2012

Dear Guest,
Many thanks for taking the time to post your comments on TripAdvisor, everyone is delighted you enjoyed your stay with us. With regards to your feedback about the Spa - unfortunately this is run independently from ourselves however I will ensure that your comments are passed onto them today.
Feedback about Breakfast - your comments will be passed onto our Manager straight away and we will strive to ensure this is improved over the coming days.
We look forward to welcoming you back to us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2012

I stayed 2 nights and found that all services were excellent. I arrived 5 hours before check in time. The reception staff were excellent and checked me in to my room straight away. Now that is what I call excellent service.

  • Stayed: May 2012, traveled solo
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Thank Louis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded May 17, 2012

Dear Guest,
Many thanks for your kind comments, indeed should we have rooms available on arrival of our guests we ensure that you are checked into your room. Everyone at Hotel Kilkenny looks forward to welcoming you back to us again very soon.

Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2012

Upon arrival we were kindly told we had been upgraded which is always a great start to any holiday/break.
Despite multiple weddings over the weekend the room was quiet and the hotel not over crowed or noisy.
Facilities and food were excellent and the staff were very professional and friendly which is common in a Griffin group hotel.
Would highly recommend to anyone.

  • Stayed: May 2012
    • Value
    • Location
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Thank PaulDanielsHat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded May 17, 2012

Dear Guest,
Thank you very much for your great comments, everyone is delighted you had an enjoyable stay with us at Hotel Kilkenny. We also look forward to welcoming you back to us again very soon.

Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2012

My husband and I stayed for 3 nights from Sunday 6th May-Tue 8th May.We arrived at 1.30pm to be told that check in was 4pm which was very inconvenient.There was no mention of this late check in on booking.We could have lived with that but the overflowing ashtrays and half full pnt glasses all outside from the previous night at 1.45pm was really offputting.Some of the pint glasses were left on the wall leading up to reception for 48 hours. On top of that we had to witness Supermacs wrappers lying in the carpark for the entire stay. To make matters worse, when the rooms were serviced, newspapers were left lying on the ground, empty crisp bags left on the dresser. Literally the only thing that was done was the bins were made. We thought we had got a good deal but to be honest no matter how good the deal no one wants to see pint glasses and supermacs rubbish around the hotel area. In this recession, I would have thought hotels would have been keener to creat a good customer experience

  • Stayed: May 2012, traveled as a couple
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2  Thank Regular Travell... m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded May 17, 2012

Dear Guest,
Firstly I would like to thank you for taking the time to post your comments on TripAdvisor.
I would also like to mention with regards to our 4pm check in time, this is confirmed to every guest in their confirmation letter, also should you have booked via a 3rd party site we have also checked to ensure that this time is noted also.
With regards to the cleaning of your bedroom, I am not sure if you are aware but our accommodation team are not permitted to touch anything within a guests bedroom while cleaning it unless the guests have checked out of the room. However you did mention that your bed was the only item touched - if this is the case and your bathroom was not cleaned or your towels etc.... were not replaced then I would appreciate if you could contact me directly via reservations@hotelkilkenny.ie and once I have more information I will investigate this further.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2012

We stayed for two nights B&B and dinner on one evening, I cannot comment on the value as we were given a voucher for the stay. The hotel has recently been refurbished but unfortunately the room we had was an old one. It was still nice but a little faded and I didn't like being on the ground floor. The bar is lovely and there was music on both nights we were there. We had dinner in the restuarant the restaurant itself isn't a great space but the food was really good. This was more than could be said for breakfast which was a poor buffet and the cooked breakfast wasn't great, we didn't bother getting up for it the next morning.

Overall it was a nice stay but would asked for a new room next time and skip the breakfast.

Room Tip: Ask for a refurbished one
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  • Stayed: March 2012, traveled as a couple
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Thank hubble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded May 17, 2012

Dear Guest,
We are delighted you had an enjoyable stay with us and we are delighted you enjoyed the live music in Pure Bar.
I will ensure that your comments with regards to Breakfast are passed onto the appropriate Manager and corrected very quickly and hopefully we will have the pleasure of welcoming you back to us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Kilkenny

Address: College Road, Kilkenny, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kilkenny
#6 Business Hotel in Kilkenny
#7 Romantic Hotel in Kilkenny
#7 Family Hotel in Kilkenny
Price Range: $78 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kilkenny 4*
Number of rooms: 138
Official Description (provided by the hotel):
The 4* Hotel Kilkenny with 138 bedrooms is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimming pool, superb gym, beauty lodge, onsite hair salon, in door golf swim analysis room and superb kids club. Live music three nights a week in Pure Bar. State of the art conference and wedding facilities. Free car park. ... more   less 
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Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn

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