Our stay started off badly when we got to our room and found that instead of the family room that I had booked (we have 2 small children), we were given a room with a double and a single bed. I went downstairs to ask for a family room and the rude girl at the front desk looked at me like I was disturbing her peace and told me that there wasn't one. I had luckily printed out my booking and showed her that we had patently booked a family room for 4 people (and paid a deposit for it too) and she snapped at me that they could only give me what they had. I agreed with her but pointed out that they must have one or the booking wouldn't have been accepted. Eventually she gave me a family room (see, they did have one!!) but with very ill-grace. My husband had better luck with helpful people at reception later though (I told him specifically to avoid the Grumpy Girl)
Another warning for people travelling in the summer... they have no air conditioning in any of the rooms. You have to depend on open windows, but at night when you need the curtains drawn this is not a very effective means of ventilation. They did however provide a fan when asked.
The children's club is a playroom in the basement with one young harassed girl trying to keep the children occupied and happy - we had originally been excited at the idea of getting some time away from the kids but on seeing it decided to give it a miss.
The pool was big but be warned that you have to have a swimming cap to go in and they'll charge you £5 for one on the spot.
The breakfast was not bad and the location is nice and close to the castle.
- Official Description (provided by the hotel):
- In heart of Kilkenny; stands proudly in the shadows of Kilkenny Castle; beautiful rooms designed/decorated to the highest standard. ... more less
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