Me and my partner were both on our day off so we decided go for a lunch somewhere in town.
After reading all the great reviews about Pembroke hotel we decided to go to Statham's Bar & Grill and what a disappointment we had :(
When we went in we noticed that there was only 3 tables occupied and 2 waitresses so we thought it was great and that the service will reasonably fast because we wanted to have our lunch and go. After we got our menus from the bar, we were waiting for 10 min and nobody came to take the orders or explain what the specials were so my partner went to the bar and gave the order. When he came back he said that the girl looked a bit annoyed and indeed she was cos when I looked at her she was looking at us, saying something to the other girl throwing the docket book with a attitude. The drinks in the bar don't come with a standard slice of lemon in so I have asked one of the girls for slice three times and she brought me back a lime :/ I have asked if they out of lemons she said no and then she brought me one - after forth time !!!
Anyway my partner ordered soup which he said it was nice but I din't have a starter. We were waiting for somebody to clean the plate for 15 min, tried to catch the girls eye but they were avoiding us. I decided to go to toilet but I wasn't sure where it is so I have asked the girl ( think her name was Lorraine) behind the bar and she has rolled her eyes with a big attitude and said " down the corridor" with a face on.
We got our main courses and it was fish of the day - Salmon and mushroom pasta which were both lovely.
I was very upset at the time so when the manager came over and asked if everything is ok I explained the situation to him.He was very understanding and he wanted to comp our meals but we didn't agree because I didn't complain to get a freebie but to pinpoint the bad service so they can improve.
We didn't want to continue and order our desserts so we just paid and left.
I really don't know why the girls were acting so rude and unprofessional.
I am really sorry to say that I will never go back again :(
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.