We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good Tralee hotel”
Review of Brandon Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Brandon Hotel
Ranked #13 of 14 Hotels in Tralee
Reviewed August 1, 2013

Have just spent 4 days at the Brandon. The hotel is excellently sited in the centre of the town close to shops, bars etc. It has a large secure free car park at the rear. The hotel is clean and very well maintained. Our room for 2 of us had a large double bed, a single bed and still had space for a table and chairs. All spotlessly clean. All the staff were very nice, polite and helpful.
The breakfast is a self service buffet and the food on offer is excellent.
I was a bit disappointed with the evening dinner experience overall. The restaurant was not available so we ate in the bar - not what we would have liked. The restaurant is very understated. We found it difficult to find a menu or to find out what was on offer before we sat at the table.The menu was very limited. Our evening dinner was just ok but not great. It was just too much hassle to eat in the restaurant after that so we walked the few minutes to other nearby eateries.
Apart from the evening meal issue the hotel was first class and I would definately visit again.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Geronimo92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this reviewResponded August 9, 2013

Dear Customer,

Thank you for taking the time to review the Brandon Hotel. We are delighted to hear your comments on the staff; the location, room sizes and breakfast. it means a lot to us when we hear such positive feedback.
It is our deepest regret that we did not satisfy your expectations when it came to dinner service.

In relation to your review we have taken all comments on board. We have implemented changes starting with the opening times of the restaurant. Customers will now have the choice of dinning in our Galleon restaurant or to dine in the B Bar depending on their preferences.

We look forward to welcoming you back to the Brandon Hotel and exceeding your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (339)
There are newer reviews for Brandon Hotel
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

132 - 138 of 339 reviews

Reviewed August 1, 2013

hi we recently stayed here for a 2 night break,hotel was in a great location near to everything lady at reception was very friendly. kids loved the pool, bedroom was a good size, had dinner in the bar it was a lovely dinner enjoyed by all the waitress was very friendly. breakfast was self service and was very good and on the morning we had 2 get the early train but the receptionist organised for us 2 have a continential breakfast which was lovely and very nice of them. we would stay here again no problem

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marykate2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

We recently stayed here during our holidays and while the hotel is ok the food was terrible. On our night to eat in the hotel we were told buy the waitress that we had to eat in the bar area as there was a VIP trip group in the dining room. We picked a table and waited to be served. With both loud music and noisy children we realised that this was not going to be a nice experience but stuck it out as we had no choice. Our starter of pâté arrived and we were asked if we wanted bread with it , of coarse I said and waited a further 10 mins for a huge plate of shop bought brown soda to arrive, not great but we said nothing. The main course was the problem, my god I've never seen such horrible food served anywhere before, I had hake , which resembled a sole of a boot and my wife had a mushroom pasta dish, also terrible . We were so horrified that even an understanding yet powerless manager couldn't help. The vegetables served were recycled im sure and the potatoes were full of salt and butter. We just got up, paid for what we ate and left. I have let the hotel manager know of this so hopefully other visitors to the hotel will not be served these dishes. I declined a free meal but said I would return some day.

Room Tip: Try and get a front facing room
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank artyCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this reviewResponded August 13, 2013

Thank you for taking the time to share your feedback of your stay at the Brandon Hotel. We were sorry to hear that you experienced some issues during your stay. We strive to provide our guests with a pleasant experience and are disappointed that we didn't meet expectations on this occasion.

We take on board your comments that you were unable to eat in the restaurant. As a result of this feedback we are looking into implementing changes to our restaurant opening times and giving guests who avail of dine and stay packages the option of dining in the bar or Galleon restaurant. We do apologize that your food was not to your satisfaction. We have discussed your comments with the relevant personnel including our Chef and restaurant staff.

While looking into your comments about your meal, the restaurant management have confirmed that your table had been checked in with on a few occasions that evening. When the server checked whether you were enjoying your meal upon receiving negative feedback both she and the manager on duty made several attempts to rectify any issues, including replacing your meal with another dish of you’re choosing. Unfortunately all offers were refused.
We hope that you will reconsider the offer extended to you that evening by our manager, and will be our guest during your next meal at the Brandon Hotel.

As a hotel we strive to provide our guests excellent customer service and hope to see you again where we can meet your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

good location in the centre.needs totally updating it is very tired,price 70 euros was competitive .room was clean but the double bed a little small.reception polite and welcoming.breakfast buffet was ok.spa and pool excellent but went back to swim on sunday morning and it did not open until 10 ok .garden nearby was beautiful and amazing roses,remember the song roses of tralee.many excellent restaurants nearby.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank yentocs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this reviewResponded July 29, 2013

Thank you for taking the time to review our Hotel. We are delighted to hear you found the hotel to be very central and competitively priced with excellent spa and leisure facilities.

I will pass on your kind words to the receptionists they will be glad to hear you found them to be polite and very welcoming as they work very hard to make sure everyone has a very enjoyable stay.

We take all feedback on board in reference to the bed size and opening times of our leisure facilities. We are glad to hear you enjoyed the gardens nearby and you were satisfied with our breakfast selection.

We hope to see you again soon at the Brandon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

We booked this because we got the room at a very good price. The reception is nice, the bar is nice and big. The rooms are clean and comfortable. Great sized gym. The only problem we had is that my daughter couldn't get back in to the hotel after being out at a grads for the night as the porter had the wrong booking information on his booking sheet. But we got it sorted eventually.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Georgeeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this reviewResponded July 29, 2013

Dear Customer,
Thank you for taking the time to review our Hotel. I am sorry to hear there was an incident with your daughter coming back to the hotel when the night porter was on duty.

As a hotel we strive for excellent customer service, and I apologize for any inconvenience this may have caused you, we will look into this incident to see how this error happened. We are delighted to hear you found the room to your satisfaction, and you got the chance to use our complimentary leisure facilities while staying with us.

We hope to see you again soon at the Brandon Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013 via mobile

I know my title might seem as if its all bad but its not love this place when in Tralee. Plus point location location location, the bar staff are nice esp older /longer serving staff alket, kasha, Noreen, Luke and few others I have not got names of the newer crew are also good young but gaining experience and chatting,new supervisor looks uncomfortable he at times will stand or overlook bar staff taking orders from customers for what i dont know and hard to engage with as its to much of an effort can see he is trying to hard also he chewing gum is disgusting when/if serving customer drink or food. New young female food manager I think is welcoming and smile on her face, and not afraid to work unlike her male counterpart.

  • Stayed: July 2013
    • Location
    • Cleanliness
4  Thank Youngprofessionalire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine C, Manager at Brandon Hotel, responded to this reviewResponded July 29, 2013

Dear Customer,
Thank you for taking the time to review our Hotel, we are glad to hear you found the location excellent and found the bar staff friendly.

I will pass on your compliments to the staff; we take pride in providing excellent customer service and it is great to hear this feedback.

We take all your comments on board and they will be discussed with our bar and management team.

Again we thank you for reviewing the hotel and we look forward to seeing you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Room was nothing special but clean and comfortable. We had a 2 course dinner in the hotel and were impressed by the quality. Breakfast was good too and the staff were very friendly and helpful. There is a gym and a pool. There is a steam room, sauna and jacuzzi beside the pool.

Room Tip: Its worth a look.
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Tralee hotels
0.2 mi away
The Grand Hotel Tralee
The Grand Hotel Tralee
#8 of 14 in Tralee
873 reviews
0.5 mi away
The Rose Hotel
The Rose Hotel
#7 of 14 in Tralee
615 reviews
0.3 mi away
The Ashe Hotel
The Ashe Hotel
#2 of 14 in Tralee
651 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Tralee Benners Hotel
Tralee Benners Hotel
#9 of 14 in Tralee
184 reviews
1.0 mi away
Meadowlands Hotel
Meadowlands Hotel
#6 of 14 in Tralee
540 reviews
1.4 mi away
Manor West Hotel
Manor West Hotel
#3 of 14 in Tralee
768 reviews
Show Prices
Show Prices
Show Prices

Been to Brandon Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Brandon Hotel

Address: Princes Street, Tralee, Ireland
Location: Ireland > Province of Munster > County Kerry > Tralee
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #13 of 14 Hotels in Tralee
Price Range: $102 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brandon Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Whatever the occasion, the Brandon Hotel Conference & Leisure Centre Tralee offers you a warm and friendly welcome in the heart of Tralee. Only minutes walk from Tralee town centre, it is the perfect location to relax after doing a spot of shopping, taking in the sights of Kerry or sampling the nightlife in Tralee. The Brandon Hotel encapsulates timeless elegance with comfort,and the names has long since been synonymous with quality since it opened in 1966. Guests enjoy an outstanding service, a charming and friendly atmosphere and traditionally furnished surroundings, not to mention state-of-the-art leisure facilities and a purpose-built conference centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Priceline, Agoda, Cancelon and TripOnline SA so you can book your Brandon Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Brandon Hotel Tralee

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing