On arrival met with stoney faced receptionist what a welcome.It was made very clear we had to pay up front no option, as is customary in other hotels. Had to ask twice for invoice for my money, she said I would get it next day which baffled me it was only 2.45pm and there was only one other couple at the desk.The whole third floor carpet was water stained obviously there had been a flood.The room was frozen in the 1970s/80s funny that "the room rate was'nt" way overpriced and we're in a recession.The kettle had brown goo at the bottom a health hazard a contraption on the wall masquerading as a hairdryer farcical! Smelly worn out towels old wooden toilet seat paint chipped. A lack of customary items like a clock ,bathroom toiletries, tourist information,no room service.We asked for new room but got none.It was friday night and no entertainment.Breakfast diabolical no proper fruit,
no yougharts,cheap quality cereals.Asked to speak to manager, a person at reception said she was the wedding co-ordinator who had the most appalling attitude said he'd be in later, in fact anyone who wanted to see him got the same fob off answer.Sunday morning and after a wedding, the whole floor was woken after 8am by the noise of the cleaning staff, round after 9am I heard what I would desribe as a mother superior type household staff member loudly giving orders to other staff on the corridor.It was very obvious it was to get residents up and out by 11am.They walked into rooms without knocking lucky I was'nt in the shower there was no lock on the bathroom door.They stood outside the rooms making sure you got out.I realised It was more like a convent than a hotel. On checkout I said what went on upstairs the wedding co-ordinator snapped back at me,appalling..I doubt she ever did a customer care course.The one positive experience we all had was the restaurant and serving staff they were lovely
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- Also Known As:
- Earl Desmond Hotel Tralee
- Earl Of Desmond Tralee
- Earl Of Desmond Hotel