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“Never Never Again Nasty Staff”

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The Earl of Desmond Hotel
Ranked #10 of 14 Hotels in Tralee
Dublin, Ireland
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Never Never Again Nasty Staff”
1 of 5 bubbles Reviewed September 9, 2010

My Wife and I were At a Wedding Reception in this So Called 3 Star Luxury Hotel , Booked in ,staff on Reception O/K , Were Looking for Payment Up Front for the 2 Days Stay,Very Unusual we said but as we were attending a Wedding we agreed with her Request, The room was ready , room 353 top floor up the lift turn left down the corridor
All the doors of the rooms on the corridor were wide open, held there with a chair ,
all the rooms on the Left Even Numbers had Queen or King Size Beds in them, All the rooms on the Right Uneven Numbers had i Double + Single Bed in them.
We got to room 353 , went inside had a look and done a turnabout , The Carpet in the room was Filthy The Toilet Floor must have been wiped with a Dirty Wet Rag The Toilet seat was of the old Wooden type not even covered with a Hygenic Cover and looked Crawling with Bacteria UGG , We got out of that room Quick,,,,,
I could go on and on about the rooms and the Attitude of some of the staff in this hotel just to give you a inkling about this hotel,
One-----Pay up Front
two------Dirty Rooms
three----Dirty Tea Making Kettles( Inside )
Four---- No Room Service
Five-----Household staff walk into rooms without knocking , if one of your Extended
Family in in your room you are accused of letting people stay in your room
Without paying. ( Single Rooms )
Six-------Some Staff Members need to be Employed Elsewhere as they are not Suited for
Hotel Work IE Dealing with Complaints from Guests .
Seven-- We Stayed 2 nights in this LUXURY Hotel asked for the Manager Several times
With Our Complaints , But Every time the reply was ,,The Manager is not Here at
this time, the Manager Allowed his Staff to Abuse Guests ,
Eight----Never in any hotel we have stayed in any where in the world did i hear the
Recptionist Say to 2 Guests ( I WILL GET THE POLICE FOR YOU )
Nine ----Run and Do Not Come Back Remember this review

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank John1418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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327 reviews from our community

Traveler rating
    121
    94
    55
    29
    28
See reviews for
57
115
13
13
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Kildare, Ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed September 8, 2010

This supposedly 3 star hotel, must be graded 3 star because of the hotel lobby, this was the best part of the hotel!! The Customer service of the reception staff, leaves a lot to be desired, Any reviewer who says reception staff were nice, well you were lucky, The Reception Staff have not been trained at the same level of customer service, I found them rude and unhelpful. Also I put a do not disturb sign on my door, they totally ignore it, They just walk straight in, and one morning I was in my room in bed, it was gone 11 and my niece was sitting on the bed, The cleaner just walked in, i obviously was in bed, i got a call 3 mins later from the receptionist, saying i had someone else in the room and had only paid for a single room, i was most annoyed. The cleaner must have ran to reception to inform them!! My niece had her own room, the receptionist just said she was mis informed. This hotel is only interested in the money they take from you. The only good thing i can say is i was in the refurbished room, other people's rooms were of 2 star standard, at 4 star prices. . The only other good thing i will say is, i found breakfast room/dining room staff were nice enough!

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Happycamper656612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed September 6, 2010

There is so many things wrong with this hotel, i really don't know where to start, from the reception check in staff to the cleaning and hotel staff, the reception staff have obvously not been trained in customer service. They don't know how to treat guests, had they ever heard of smiling warmly as guests check in, that is a NO, they confused our bookings, they also insist on payment up front, though on speaking to other guests that depended on the staff on call. The rooms ranged from very shabby to refurbished. This hotel should not be graded 3 star. In one of our friends room, the flush for the toilet was behind the shower sceen. This hotel has no room service either. Avoid this hotel.

  • Stayed September 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank brenbDouglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed September 5, 2010

We recently stayed at this hotel and found the rooms were like something back in the 70's.The Entrance into the Hotel was lovely for a wedding.The Reception staff were very rude and not a bit helpful.They dont do room service,No Leisure Facilities,No Swimming Pool,and when you put a Do Not Disturb Sign on you door the staff still come into your room.The hotel is overpriced we got a special rate of 130.00 per night B&B which certainly is not worth it you have to check out by 11 and if your late checking out there is a 50 per cent charge which they will take from your credit card that you have booked in with or reserved your room with.With the current climate you think they would welcome the bussiness.I certainly wouldnt stay in this hotel again and wouldnt recommend it to anyone it is about a 10 min drive outside the town you can get hotels in the centre of the town cheaper and better.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank johnwayne10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 23, 2010

We stayed at the hotel for a friends wedding near by, the hotel was excellent the staff were friendly and very efficient, I can't agreed with the comment left below and if anyone is "Dog Rough" it is whoever left the comment. To say something like what he said, "this sad excuse of a human being needs to be sat down and some manners beat into her", it just shows what people have to deal with. We checked in there was 2 receptionists on as it was very busy and both were very professional and polite. So don't judge by what it looks like is an ignotat person says. Go look for yourselves you won't be disappointed. We weren't will gladly go back and stay there..

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank toby28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed August 22, 2010

Just back from this hotel me and my girlfriend were supposed to stay Friday to Sunday but had to leave on the Saturday it's was an absolute disgrace. First of all we were greeted by an ignorant and most unhelpful receptionist, this sad excuse of a human being needs to be sat down and some manners beat into her no one looking forward to a stay in this hotel should be greeted in the way we were I was absolutely furious with her attitude. The rooms where tacky there was an awful musky smell from the room which was unbearable luckily we didn't spend much time in the room to be honest. When we woke the next morning I was going for a shower and all of a sudden the the door opened and a cleaner walked in, I was in shock because there wasn't even a knock to alert us. Then the breckfast which was a disgrace I wouldn't feed it to my dog it was disgusting if you are planning a trip to Tralee please keep your money and don't book this sorry excuse for a hotel

  • Stayed August 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jb060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed August 3, 2010

we booked on the net me and my husband and my son emerson age 10.as soon as we got there yes we thought yes this is lovley nice and clean in the rep,man at desk was nice,we got there at 3pm thinking we would get our room right away but we had to wait an hour that wasnt good finaly we got our room yes ok clean but very musty smell the rep was the same smell.the windows looked like thay hadnt been cleaned for months.we didnt like the breakfast my son didnt eat a thing.we should have stayed 4nights but couldnt stay any longer and had to go after 2nights.so we wont be going here again

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kimberley00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Earl of Desmond Hotel

Property: The Earl of Desmond Hotel
Address: N21 | Ballyseedy, Tralee, Ireland
Location: Ireland > Province of Munster > County Kerry > Tralee
Amenities:
Bar / Lounge Free Parking Restaurant Suites
Hotel Style:
#7 Family Hotel in Tralee
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Earl of Desmond Hotel 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Earl Desmond Hotel Tralee
Earl Of Desmond Tralee
Earl Of Desmond Hotel

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