I attended a family wedding in the hotel. As someone who is recently engaged, I would strongly advise any 'brides to be' against booking Ballyseede for your wedding if anyone in attendance has mobility issues or is in a wheelchair.
My father and two other guests were in wheelchairs. The toilets in the function room were completely inaccessible to wheelchairs (despite being assured in advance that they were accessible). When approached about this issue, the manager Rory was quite defensive and unsympathetic to the situation. Ramps are provided which a far too steep and unsafe. My father was forced to leave the wedding after a short time due to a lack of toilet facilities and the removal of ramps from the common areas. Despite raising this issue with management, no attempt at a reduced room rate or any gesture was provided to my parents on check out. My father has since written to Ballyseede but again, no attempt was made to empathise or reimburse.
I think the management of Ballyseede should take great care in assuring guests are aware of the abysmal wheelchair accessibility. I was entirely unimpressed.
- Official Description (provided by the hotel):
- A luxury 4* Castle hotel located just outside of Tralee town on its own thirty acres of woodland. A very grand Hotel with two AA rosettes and shortlisted for Country House of the Year. ... more less
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- Also Known As:
- Ballyseede Castle Hotel Tralee