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“Beautiful Hotel with Fantastic Customer Service”
Review of The Malton Hotel

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The Malton Hotel
Ranked #16 of 38 Hotels in Killarney
Certificate of Excellence
UK
Level Contributor
162 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Beautiful Hotel with Fantastic Customer Service”
Reviewed June 28, 2009

We recently stayed at The Malton to celebrate a friends wedding.

The hotel itself is beautiful in lovely grounds, with a lovely swimming pool. Our room was very spacious and comfortable.

The quality of the customer service from this hotel is outstanding. Having missed our flight from London, we had to cancel our first nights accommodation very late in the evening on the day we were supposed to check in. When we called to let the hotel know, they were very accommodating and did not charge us for the room. We arrived the next morning at 8am, and our room was ready and waiting. Room service breakfast was delivered even though room service breakfast has officially finished.

The staff are exceptionally helpful and nothing is too much bother for them.

Highly recommend.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jack06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,122 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
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English first
Toronto
Level Contributor
94 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 23, 2009

The hotel is beautiful and is in a central location close to everything. The lobby and the public areas of the hotel are also very beautiful. There is parking on site. The rooms are not as beautiful as you would imagine - considering the way the hotel looks from the outside and in the public areas. There is no internet in the rooms. The town is great.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Islandg1rl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, CA
Level Contributor
176 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 348 helpful votes
Reviewed June 21, 2009

We stayed two nights here. There is an old part and a new part to the hotel. We had a room in the new part. It was good sized, quiet, and very light and airy. A downside is that there is no in-room internet available, although free wi-fi is available in the lobby and sitting areas. A free internet terminal is in the library. The hotel has a great location adjacent to a large park and only about a block from the main streets of Killarney. Our only complaint is that one night we were served dirty utensils with our dinner. When we complained, the server said "They're just old". We showed her the old food stuck to several of the utensils were were given- she just walked off and got us new ones.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JIMCHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 13, 2009

Stayed here for one night for a wedding in May.
After reading the reviews here, I made a point of ringing in advance and asking for a nice room, and wasn't disappointed - four poster bed, high ceilings, huge room.
Hotel allowed us to check in early, but were a bit slower than they had initially promised - but as it was 11.30am, that was understandable. Service at the front desk was excellent, and they dealt with my stress about getting changed in time very calmly! By the way, it's a fab wedding venue - the food was amazing the room is great.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CorkTouristOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 19, 2009

We stayed at the Malton for several days in April 2009.

This hotel as one of the best lobbies I have ever seen. There are three large, beautifully decorated sitting rooms with working fireplaces, a library with a good selection of books that you would actually like to read, and a very large family friendly pub/lounge. It was a great place to relax and visit or read after a long day.

Breakfast was good with an attentive, friendly staff.

Our room appeared a bit dated - as if the last renovation was in the 70s. But it was clean and comfortable and roomy.

Location is very good in downtown Killarney near the National Park entrance.

This is not a luxury hotel but was a good value. We would stay again.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danb208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 19, 2009

I must say we would never have stayed at the Malton if we hadn't gotten an extremely low "promotional rate" through the cousin of a friend of a friend. The rack rate (or anywhere near that) would have put it far out of our budget range.

Our junior suite was spacious and recently updated. For us, it was pure luxury. Without the low rate, I would have chosen the Fairview, or maybe the Rathmore House.

  • Stayed May 2009, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YakkinYeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 11, 2009

We had a two night wonderful stay here, its such a shame others have had problems. We were in a junior suite above the front door slept with windows opened. Really lovely room everything in order or above expectations. The staff were terrific making reservations, changing currency (fair rate), booking Gap of Dunloe Tour, Taking photographs when asked. Dinner at Peppers was highly enjoyable and delicious, did not eat in Gardens except at breakfast which is buffet style with entrees from menu if desired. Really wanted to stay in a historic hotel and remembered the Great Southern from a previous trip. The way they have melded the old with the new was superb in the pubic rooms of the main hotel. The bar is lovely but very crowded with a wedding one night we were there, which was fun to watch but made for an early night. Which was fine, we were exhausted from day any way! Overall thought The Malton was a great value and will treasure the memory! Would very much like to return.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RCFNewEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Malton Hotel

Property: The Malton Hotel
Address: East Avenue | Town Centre, Killarney, Ireland
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Killarney
#14 Luxury Hotel in Killarney
#17 Romantic Hotel in Killarney
#17 Business Hotel in Killarney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Malton Hotel 4*
Number of rooms: 172
Official Description (provided by the hotel):
Located in Killarney town centre, The Malton, built originally as a railway hotel has been welcoming visitors since 1854. The hotel is surrounded by six acres of mature gardens. Car Parking is available for a small fee on-site. The Garden Room Restaurant offers a classical setting with wonderful breakfast and dinner menus. Our guest accommodation provides a choice of bedrooms from standard, deluxe, junior suites and suites. The hotel's leisure facilities include 15 metre swimming pool, sauna, jacuzzi, gymnasium and two outdoor tennis courts. Complimentary WI-FI is provided in the lobby, meeting rooms and conference centre. ... more   less 
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Also Known As:
Malton Hotel Killarney

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