We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Really Disappointed with this "Hotel"! Cold,Expensive and Over rated”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Victoria House Hotel
Ranked #8 of 38 Hotels in Killarney
Certificate of Excellence
Reviewed August 9, 2010

I recently returned from staying at the Victoria House,upon arrival,the entrance is lovely i admit and reception is also lovely...i didnt get the brilliant welcome feeling that other people mentioned.This is more of a guest house than a hotel,the only difference is that there is a bar located in the hotel although it had no atmosphere and upon speaking to other guests,they thought the same.

Giving the recession and the money that this hotel charges,they should be grateful for business.

Anyway,we got our room,it was located downstairs,it was very small and COLD,whoever done up the rooms must of been reading fancy interior decorating magazines as the furniture could of been better,there seemed to be fancy mirrors on everything from bedside lockers to corner vanity desks with the glass on the bedside lockers cracked,not very clever in a hotel/guest house setting.

The room disappointed us really and here are a few of the points that need to be addressed urgently:
1.Paint the walls as they were dirty
2.Paint the skirting boards by the carpet as they were very very dirty
3.clean the back of the doors as they were dirty
4.Change the Position of the TV as having it opposite wall to bed where one cannot see is just pointless,shows inadequate experience for the management of this hotel.
5.Fix the signal on the TV as it was "blurry" all the time.
6.Get more channels on the TV,the channels that are there are useless,we had RTE channels 20 years ago,time has moved on,i think this is a cheap cost saving measure on the hotels part...not very wise though,not even SKY news!!
7.Do up the bathroom as it is dated,mould located in shower area,old cheap type flooring on the ground (Lino),if customers pay top dollar,they want nice areas.

We ate on day in the bar and although the girl working there was a very nice young lady,i felt that whoever was int he kitchen just threw the sandwiches together and put on some dressing to make it look somebit good,it was terrible to be honest,my 2 year old daughter could of made a better sandwich.
Here is a tip for the kitchen staff:
Presentation is a large part in food and very important,with so many beautiful coloured fruit and vegetables,it is easy to sell food on presentation alone.More effort needs to be put into the food.

Another few things that i noticed also is that on the hotel booklet in the room,it said the extra charge for getting the breakfast to the room was 3 euro and then on the breakfast card,it said 5 euro????

it also said that Heating could be adjusted within the room but they have knobs taken off the radiators,does on have to bring a toolbox with them,although,we must say ,we thought the room was very cold.

To finalise,the hotel was really a guesthouse which was expensive,its not "luxury" as it makes out to be,rooms can be small,food only ok,position of house is good

would i return....No,there is far better hotels for the less money

  • Stayed: August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank freesharo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (549)
Traveler rating
Traveler type
Time of year
Language

459 - 465 of 549 reviews

Reviewed August 6, 2010

The hotel is described as a Cosy and Charming Boutique Hotel overlooking Killarney's National Park, with spectacular views of mountains, woodland. When we arrived we found it to be situated on a main road, adjacent to campsite and Chinese restaurant. OK, there was a green field across the national road.
The hotel web-site states that it offers free internet access for guests, but when we enquired about using this, no computer facility was available. The computer had crashed a few weeks previous and management had not replaced it since. The receptionist suggested to go across to the hotel next door, which offered a pay-as-you-go internet facility.
The rooms were clean and comfortable. The tv, although flat-screen as advertised, did not offer much viewing with only a very limited number of channels available (5 local channels, no CNN).
Breakfasts were good and generous.
We did not find any charm in this hotel, nothing cosy about it, disappointing views, service inadequate, although some of the staff were very friendly.

  • Stayed: July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KifissiaTraveller77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2010

We stayed at this hotel in July my partners aunt & uncle stay there alot and said it was lovely and when people arrive you get a glass of champane or water in you room we got none. We usually stay at the breahon or plaza but they were booked out. so we said we will try it out When we arrived at the Hotel at 2.20pm we were meet with a Blond Recp who was a bit Snotty and told us our room was not ready till after 3pm we said we would go somewhere and wait. When we came back the 2nd time we meet a brunette and she was nice. We got our room key and the room was not what we expected of a standared room it was very big with a couch,table & chairs with a queen bed. Breakie was lovely but the staff need to listen to the customer not do there own thing, Overall it is a lovely hotel.

  • Stayed: July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2010

This was our 4th visit to The Victoria House Hotel in 3 years, as always everything was perfect. The staff ( from Reception to Housekeeping ) are super friendly.
Food in the dining room and bar is superb,
We have stayed in The De-Luxe suites on each vist and each bedroom is more luxurious than the last, The rooms are spotlessly clean and i love the lillte xtras that are provided in these rooms, eg, Bottled water, cosy dressing gowns and slippers.
Free car parking is another plus and location is only 15 -20 mins walk from Killarney town
I have recommended this hotel to many friends over the last 3 years and look forward to a return visit before the end of the year.

  • Stayed: April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tipplady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2010

A beautiful country type hotel with a magnificent view of the mountains in the killarney national park. The hotel is spotless and well appointed and rated as a 3 star facility. It is one of the most understated hotels I ever stayed in. It should be a 4 to 5 star facility. Attentive staff with great attention to detail. The hotel is out of a story book that reflects the true feel of Ireland and it's hospitality. Dinning and food services are looked over by their chef. needless to say the food is excellent and the dinning room experience was very special. Victoria house is just a brisk 15-min walk to downtown Killarney with rivers and mountains to view on your walk. Many tours are available for the outlying areas that can be booked at the hotels front desk. If your looking for a great memory do not miss the Victoria House. The pictures on it's web site do not do it justice.

Thank you,
Joe R. / New Jersey

  • Stayed: June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JOER00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2010

The room here was excellent, with a US style outlet at the desk. The walk to town was a bit far at 2.5km, but doable. Breakfast was included and very good. The place had free wi-fi, which we weren't able to get in the room, had to go to the lobby. The bed was very comfortable. The atmosphere was definately a bit upscale but not stuffy. Ample Parking.

  • Stayed: June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FITfalcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2010

Thoroughly enjoyed our stay here. Nice pub, nice rooms. Internet access in lobby areas only. Friendly staff. Long walk to downtown Killarney. Would stay here again.

  • Stayed: May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mscCaveCreek_Arizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Killarney hotels
0.4 mi away
Lake Hotel
Lake Hotel
#9 of 38 in Killarney
2,384 reviews
0.3 mi away
The Brehon
The Brehon
#10 of 38 in Killarney
2,313 reviews
1.1 mi away
International Hotel Killarney
Show Prices
Show Prices
Show Prices
1.2 mi away
The Fairview
The Fairview
#19 of 38 in Killarney
1,511 reviews
1.4 mi away
Muckross Park Hotel & Spa
Muckross Park Hotel & Spa
#15 of 38 in Killarney
1,603 reviews
1.2 mi away
Killarney Royal
Killarney Royal
#11 of 38 in Killarney
998 reviews
Show Prices
Show Prices
Show Prices

Been to Victoria House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Victoria House Hotel

Address: Victoria House Hotel Muckross Road, Killarney, Ireland
Phone Number:
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Killarney
#26 Romantic Hotel in Killarney
Price Range: $87 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria House Hotel 4*
Number of rooms: 1
Official Description (provided by the hotel):
A truly wonderful experience! Traditional Family Run Hospitality, overlooking Killarney National Park, our cozy and charming 4 Star Boutique Hotel offers an exceptional warm welcome and personal service. Our Restaurant and Ivy Room Bar provides excellent choice of local produce with frequent live traditional entertainment. Newly refurbished elegant bedrooms now offer upgrades of Deluxe and Superior rooms. Pampering within and cycling, walking and Killarney National Park on our doorstep. Ring of Kerry & Killarney Tours can be booked at Reception. Let us make your Killarney Experience the most unique - Your way! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity, Expedia, Orbitz, Hotwire, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Victoria House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Victoria Hotel Killarney

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing