I booked this hotel for a weekend as part of a surpass trip for my husbands birthday as we were also going to an event in the INEC. We travel a lot for our business and spend a lot of nights in hotels so when we're on a leisure trip we like to stay in smaller more intimate hotels so having read the reviews, which I always do before booking anywhere, I felt it was just the type of place that we like. First impression was good. Parking right outside the door, reception area was nice and receptionist was friendly and welcoming. Then we went to our room!!! Room 301. I don't think I have ever seen a smaller hotel room in my life. My husband is 6'3" and the 'double bed' was tiny. I went straight back to reception and asked for a different room but was told none were available. I was discussing moving to another hotel, but we were tired, it was almost six o'clock and our concert was at 8pm, it was the start of the Summerfest, a busy weekend in Killarney and the receptioist told me most hotels were full so reluctantly, we stayed. We were given a discount on the price of €228 which we had paid for 2 nights excluding breakfast and a complimentary breakfast, but I didn't want that, I wanted a comfortable room. The room was so small that we had to sit on the bed to drink the bottle of champagne that brought with us as the small table in the room only had one chair and if you pulled it out to sit at it, there was no room to walk between it and the foot of the bed. When I worked in the hotel industry many years ago, that room would be a single. The 'wardrobe' had no doors, which isnt uncommon in hotels, when its tucked away in a corner but this was at the bottom of the bed so you are looking straight at it at all times as even if you're not actually in bed as there is nowhere else to sit and relax in this room. There was no bath, only a shower, which I would expect in a budget price hotel, which this is not. The fan in the shower room didn't work and the drain in the shower was blocked. The drain was cleared when we pointed it out but we had no bathroom fan all weekend. The discomfort got to me over the weekend and I was very dissapointed that my husnand's surprise weekend was not what I had planned and so on leaving, I told the receptionist that I was very disappointed with our stay. She said she would ask the owner to call me as he wasn't in at that time. We went to another hotel for lunch that day, where we met a couple who had been shown into a room in The Victoria the same day that we had arrived only they wisely left. The manager did call me a few days later and told me that no one else ever complains and that 301 is a standard double room, which he would be very happy to stay in and if I'd come back at some stage, he'd give me a free upgrade to a superior room. In other words, spend more money with him and he'll then put me in the type of room I should have had in the first place. His care for his guests comfort was non existent. If I treated my clients in that manner, I would be out of business long ago. Shame on you Victoria House Hotel. We are all working hard to help our economy recover. Play your part. Attitudes like yours give our tourism a bad name.
- Official Description (provided by the hotel):
- A truly wonderful experience! Traditional Family Run Hospitality, overlooking Killarney National Park, our cozy and charming 4 Star Boutique Hotel offers an exceptional warm welcome and personal service. Our Restaurant and Ivy Room Bar provides excellent choice of local produce with frequent live traditional entertainment. Newly refurbished elegant bedrooms now offer upgrades of Deluxe and Superior rooms. Pampering within and cycling, walking and Killarney National Park on our doorstep. Ring of Kerry & Killarney Tours can be booked at Reception. Let us make your Killarney Experience the most unique - Your way! ... more less
- Reservation Options:
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- Also Known As:
- Victoria Hotel Killarney