4 of us stayed at Dromhall this weekend for 2 nights at 60 euro per person per night with NO breakfast. When we booked the 2 rooms in June the website stated that the rooms had air conditioning. When we checked in we found this was not the case. We brought it to the attention of management at front desk. The lady there started arguing with me saying that the webpage did not say they had air con! On booking.com it clearly states that the rooms are air conditioned. We showed them this evidence on our i phone.. She also made other remarks that astonished us all. ie "nowhere has air con", "how did you know it would be hot in July", "it wasn't hot here in June when you booked" etc etc. Her attitude stank to high heaven and made me feel like a suspect in police custody. There is an attitude problem with some staff here...
The next day we found our car was blocked in by another car that was illegally parked at an angle that was taking up the road space. We asked who owned the car at front desk. They said "Brendan in the kitchen". We had to go to the kitchen and find this staff member ourselves! When we did we asked him to move his car and also why he parked so badly that he blocked people in? He responded by saying "do you want me to move the car or not" in a very very aggressive tone. We were stunned. He then stared at us once again in a confronational manner. He moved and we got free. One of us went to complain and the owner was there. She just looked at us blankly and did not offer any help! This hotel is very strange and it seems the attitude comes from the top. We would advise people to find alternative accommodation in Killarney. This hotel doesn't even have safes in the rooms! 4 STAR???
- Official Description (provided by the hotel):
- Located 5 minutes walk from Killarney Town the 4* Dromhall Hotel is an ideal base for all. Completely re-built in 2000 this family owned hotel offers guests deluxe guest rooms, choice of bars & restaurants plus private parking. All guests can avail of Club Sant Leisure Club and for sheer indulgence a visit to Zen Day Spa is a must. ... more less
- Reservation Options:
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- Also Known As:
- Dromhall Hotel Killarney