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“Serivce beyond 4-star”

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Riverside Hotel Killarney
Ranked #26 of 38 Hotels in Killarney
Certificate of Excellence
Reviewed August 22, 2013

Hotel meets 4-star expectations in terms of room & amenities... bed was very comfortable, (with greater sleep quality than the 5 star hotel we stayed at in Dublin earlier)

Service staff especially at the front desk were exceptional. There were 2 ladies (unfortunately I cannot remember their names but they worked the morning shift on Aug 10 & 11) who were most obliging and helpful even when we wanted to move shortly after checking in , when we felt it may be noisy as the rooms face carparks and are without air-conditioning. They helped check for alternative hotels - as it was the peak season, several hotels were full , so we stayed. Stay turned out to be fine

Room Tip: All rooms face carparks .... but avoid the ones that face the delivery entrance and rubbish dumpster...
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  • Stayed: August 2013, traveled with friends
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Thank paulinecheah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at Riverside Hotel Killarney, responded to this reviewResponded August 24, 2013

Dear Guest,

Thank you very much for taking the time to write such a positive review. We are very proud of the team of staff members we have here at the hotel, especially at the reception desk. They are the first impression the guest is given of the hotel and it is a good one. The two ladies were Ciara and Danielle and ill be sure to pass along your review to them.

We look forward to seeing you again soon,

Kind Regards,

Chris Chandler
General Manager

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738 - 744 of 1,309 reviews

Reviewed August 21, 2013

I can honestly say that I really love staying in the Riverside in Killarney, it is so near the town and an excuse to walk in and out of the town. The staff are very friendly and helful..The breakfasts are lovely but there could be more choice. Meals are lovely.. The only disadvantage about the hotel is that their is no leisure centre and I think that is what it really needs it. I am looking forward to another trip to the Riverside in the Autumn. Claire

Room Tip: There is no seimming pool.
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  • Stayed: May 2013, traveled with friends
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Thank claire d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at Riverside Hotel Killarney, responded to this reviewResponded August 22, 2013

Dear Guest,

Thank you very much for taking the time to write such a positive review. And thank you for your kind words about the staff, it really is the people that make the hotel what it is and it always pleases me to see that other people notice. Please let us know at the hotel when you intend to return so we can do our best to make your next stay even better than the last.

We look forward to seeing you again soon,

Kind Regards,

Chris Chandler
General Manager

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Reviewed August 21, 2013

We stayed for an overnight at the last minute and were very surprised at the standard and quality of the location and the professionalism of the staff, upon arrival the lobby was welcoming and the receptionist was most helpful and courteous.The room was tastefully decorated and the bed was comfortable and clean. The room was of a good standard throughout. Breakfast was very tasty with table service and a good selection of buffet cereals and juices, asking the server for a Gluten free breakfast was no problem and they even had gluten free bread. Overall this hotel was a good experience and I would recommend it to friends and I definitely would stay there again

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at Riverside Hotel Killarney, responded to this reviewResponded August 22, 2013

Dear Guest,

Thank you very much for taking the time to write such a positive review. W are very proud of the team of staff members we have here at the hotel, they are always in great spirits and that seems to rub off on the guests so its always nice to have them acknowledged for it. Please don’t hesitate to contact the hotel should you wish to and let us know we you are a return guest so we can make the next trip as good if not better than this.

We look forward to seeing you again soon,

Kind Regards,

Chris Chandler
General Manager

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Reviewed August 20, 2013

I stayed here for 2 nights in the middle of August 2013. I must say I was very satified with every aspect of the hotel. The hotel reception is very big and clean and the people on thr reception were lovely. There were 5 of us on the trip so we got a double room and a triple room. I stayed in the triple room which was very spacious and comfortable. We expected to be given a double bed and a single bed but were pleasently surprised to find a double and 2 singles! The double room was lovely also. The bathroom was very clean and our room was cleaned daily. The only small problem which I had was that breakfast wasn't added into the price of our room and being a group of students we are very money conscious. We walked into Killarney town itself every morning instead which was fine seen as the town is so close. I would definitely reccommend this hotel to a friend or family member and would stay here again if I was returning to Killarney.

  • Stayed: August 2013, traveled with friends
    • Value
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Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at Riverside Hotel Killarney, responded to this reviewResponded August 21, 2013

Dear Guest,

Thank you very much for taking the time to write such a positive review. We try our best to ensure that each and every guest has the most enjoyable stay possible. I will be sure to pass your comments on to all the staff; I know they will appreciate it.

I’m sorry your breakfast wasn't included; sometimes when it is booked online our guests are not clear what is included in the package. If you do decide to stay with us again please ring our own reservations department; we do great rates for return guests and will be clear on what the package includes.

We look forward to seeing you again soon,

Kind Regards,

Chris Chandler
General Manager

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Reviewed August 19, 2013 via mobile

four star hotel no leisure centre, poor selection for breakfast. dinner was disappointing lack of choice . listened to a guest making a complaint at the desk and the manager was rude and sarcastic to the guest who was talking to him.

  • Stayed: July 2013
    • Cleanliness
Thank singers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at Riverside Hotel Killarney, responded to this reviewResponded August 20, 2013

Dear Guest,
Firstly, thank you for taking the time to leave a TripAdvisor review, while not every review can be as positive as we hope or reflect the positive experience we want our guests to have. We appreciate the time it takes and use all reviews to help us improve the overall experience at the hotel.

I regret that you did not enjoy your visit to the hotel. As you can see from the many reviews before you, the one shining light of the hotel is and always has been the friendliness of its staff so I will be taking the matter very seriously. I would very much appreciate if you could email the hotel with the details of your stay so I can investigate this further.

While I regret that your stay did not fully live up to your expectations I sincerely hope it does not put you off returning to the hotel in the future as I assure you any problems with your stay are a rare and almost nonexistent exception to the service we provide.

Hope this finds you well.

Kind Regards,

Chris Chandler
General Manager

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Reviewed August 17, 2013

Myself My Husband and our 6 year old daughter stayed for 2 nights in July, It is a lovely hotel, Friendly staff. Breakfast and dinner were lovely. Rooms are nice and clean, It was great to see when we were sitting in the lobby enjoying a drink that they had games to keep the little ones occupied. Well done. Overall a very pleasent freindly hotel. We will stay again. Hopefully next year.

Room Tip: Lovely comfortable rooms
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  • Stayed: July 2013, traveled with family
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Review collected in partnership with this hotel
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at Riverside Hotel Killarney, responded to this reviewResponded August 18, 2013

Dear Guest,

Thank you for taking the time to post a review. We greatly appreciate your comments. We are delighted you enjoyed your stay, we know from a lot of our guests the comics, books, cards, and board games in the lobby can be a godsend sometimes for keeping the kids busy and we’re glad it worked. Glad that you enjoyed your visit and we hope to see you again soon.

Kind Regards,

Chris Chandler
General Manager

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Reviewed August 14, 2013

We stayed at the Riverside for one night, but it was superb. Great big room, really comfy bed, excellent bathroom, trousers press/iron, coffee making, air conditioning. Breakfast next day was really good, maybe a bit slow on the service, but very pleasant staff. All in all we would return to this very conveniently located hotel..

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jason R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris C, General Manager at Riverside Hotel Killarney, responded to this reviewResponded August 15, 2013

Dear Guest,

Thank you for taking the time to post a review. We greatly appreciate your comments. We are delighted you enjoyed your stay; apologies for the slow service at breakfast, the staff are usually very speedy and efficient but some mornings everyone can come down at the same time and put a lot of pressure on the staff.

We hope to see you soon and look forward to your visit.

Kind Regards,

Chris Chandler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riverside Hotel Killarney

Address: Muckross Road, Killarney V93 V260, Ireland
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Killarney
#9 Spa Hotel in Killarney
#16 Family Hotel in Killarney
#22 Romantic Hotel in Killarney
#24 Luxury Hotel in Killarney
Price Range: $69 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riverside Hotel Killarney 4*
Number of rooms: 69
Official Description (provided by the hotel):
Adjacent to the Flesk River, the Killarney Riverside Hotel is a Four star Boutique style hotel located on the Muckross Road (near the INEC), a 10 minute walk from Killarney town centre. Our Bedroom Accommodation is of a 4 star standard with phone, TV, hairdryer, tea/coffee tray, complimentary Wi-Fi internet access and a 24 hour room service menu. The hotel is also a perfect base for golf, fishing, horse riding, touring County Kerry's many scenic attractions and a host of other outdoor activities in Kerry. ... more   less 
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Also Known As:
Killarney Riverside Hotel

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