We were a party of 7 including two young children. We came to have dinner and enjoyed a drink in the very smart and comfortable lobby near the bar and restaurant. The menu catered for children and this was a plus. The restaurant was busy but not groaningly so despite the fact that everywhere in Killarney was full because of the influx of cyclists for the Ring of Kerry cycle tour which really pressured Killarney's supply of accommodation and restaurants. Two of us had done the cycle and we were very hungry. The restaurant is very pleasant in terms of ambience and space. It is tastefully decorated and the staff are friendly too. However, we had a ridiculous wait of over an hour between ordering and getting our starter. The children had finished eating and were on to their dessert before we started our first course. If I was a 5 year old I would have been frustrated waiting for the adults but the boys were great and modeled good behaviour to us even when we felt we had to rob a chip off their plates. We had a full half hour between finishing first course and starting our mains. In fairness, when we drew attention to the wait, the staff responded quickly with apologies and even gave us a free bottle of wine as a gesture of apology. I honestly think they lost the order as the tables around us seemed to have more normal service. The food was good and none of us were unhappy with it but the wait was crazy. For such a fine hotel, I would have expected better service but cannot fault the staff for responding reasonably well and quickly to the situation once it was drawn to their attention. If I was not so tired Id probably have said more but happily of them, 180km around the Ring of Kerry on a bike had me in a very mellow mood
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