My husband and I and 8 month old has a room reserved for one night. On our arrival at 5.30pm the room was not ready as rooms were being refurbished. A room was offered but had not space for a travel cot. We were not offered any refreshments or baby changing/feeding facilities while we waited so we left to return at 9pm. The room was freshly painted and the fumes were overwhelming, dangerously so as the window could only be opened a fraction. The noise from the bar music allied with the fumes and heat meant we did not sleep well. Breakfast was an abysmal affair of cheap cereal, watered juices and toasting bread. The cooked breakfast was of poor quality and greasy. On a health and safety note there was no fire evacuation safety notice in the room neither were we verbally told of one. There was no hair dryer or information on the area in the room either On checkout I was struggling with baby and luggage as my husband had left earlier on a cycle, there were three staff members talking at reception as I stood waiting to check out. The receptionist rose her head to me and said you can leave your keys there and that was it. No plesantries, no enquiries as to how our stay was and no offer to help with our bags. I phoned the hotel on three occasions to talk about our experience and my calls were not returned. I will never visit this establishment again.
- Official Description (provided by the hotel):
- Torc Hotel A warm welcome awaits. Conveniently situated on the outskirts of Killarney Town, offering Superior & Delux rooms. The Torc Hotel commands beautiful views Kerry countryside & Mangerton Mountain. Close to many visiter attractions and free on-site parking the hotel is ideal for families or couples looking for a relaxing break in the Kerry region. ... more less
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- Also Known As:
- Darby o Gills Country Hotel