I would have left this hotel a 2 star review; but the service was superb.
Although they did not have hot chocolate, they made a glass for my wife who does not drink coffee. Instead of doing a tour bus for the Ring of Kerry, Caroline at Guest Services gave us some of her favorite recommended spots on the loop and we did the adventure at our own pace. It was her alone that saved our review of this hotel, she was absolutely wonderful and made our stay here.
The hotel is ideally located just down the road from Muckross home and gardens. We enjoyed a reasonably priced Carriage Ride and spent hours meandering the beautiful estate. The ride was worth it to learn about the rich history that accompanied the free walk and gorgeous views.
Even with the outstanding service, without an upgrade to the beds I could not stay here again. I have some back problems, and this was the hardest bed I have ever slept on. Literally, quite literally, our shaggy carpet back home I would consider to beabout as comfortable.
The hotel also seemed to be somewhat of a retirement community. However, this was no bother-just something to know if you are looking for a more energetic atmosphere.
All said and done, for the price, quality of service, and amenities, this is a 4-star hotel. Had we paid more, I would have been disappointed. Without Caroline, alltogether this review would have been the opposite!
- Official Description (provided by the hotel):
- The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more less
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- Also Known As:
- Gleneagle Hotel Killarney