On checking in we were asked to wait 15 minutes for our room to be ready, despite being past check in time, in the meantime we were over charged for our room. It has taken a month and we are still waiting for a refund and havn't had so much as an apology.
The majority of the rooms are seriously dated. You need to pay extra for a room that even resembles modern. However, even in these rooms the TV is absolutely tiny and the bathroom was very small and in need of refurbishment.
Our balcony, although it had a nice view (we had to request this specifically) was grubby and lock the doors onto it was almost hanging off. The rooms with the view are only towards the front of the hotel, where the sound of traffic is not blocked byt the poor quality windows. There was also plenty of noise form drunk teenagers loitering outside the main reception.
I have to say I would not recommend this hotel to anyone staying in Killarney. It is overpriced and sub-par at best.
- Official Description (provided by the hotel):
- The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more less
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- Also Known As:
- Gleneagle Hotel Killarney