Stayed at The Gleneagle Hotel last Friday night - Rooms have been newly revamped which make a world of difference - had a great evenin at The Corona s and Bar entertainment was fantastic afterwards -HOWEVER ..... the noise level was unbelieveable all night long and the phoneline did nt work properly in the room so calling reception was difficult and judging by the conversation outside the door I wasn't going to approach the many offenders outside in the corridor who were shouting and banging on doors along the corridor ands who had what drugs in what room - on checkout I informed the receptionist about the issue of noise that went in till after 7am !!!!! and she loudly & brashly asked " did you ring down to security"- which I informed her - that the internal line was not working properly and I wasn't going to approach the situation and fix it myself to which she gave no reply - or no apology and moved onto other things on her computer- we were not the only ones with the problem as judging by the others around us in the breakfast area it was the main topic of conversation that they too were awoken all night - we had intended on returning for new years eve to the Hotel with Family as the atmosphere was lovely and other staff were very pleasant on the Friday night - but the poor customer service at reception over a very reasonable complaint changed our plans.
- Official Description (provided by the hotel):
- The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more less
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- Also Known As:
- Gleneagle Hotel Killarney