My husband and I stayed at Gleneagle Hotel last weekend for the Bohemian Rhapsody Concert at INEC and the only bad thing about our stay was the weather!!! We got the Groupon deal with hotel stay and were very pleased they didn't treat us any different because we paid discounted rate!
I read some reviews here and I saw that the manager Caroline Papin replied to many of the bad reviews and that showed me she really cares for their customers/ guests, so I decided to write her an email before going as I had some queries.
Not only did she accommodate all our requests (eg. no woolly blankets or old fabrics as my husband has severe allergy, room in quiet area of the hotel...) but exceeded our expectations!
Our room was new and fabulous with spectacular view of the Killarney National Park Mountains.
We also booked our dinner and asked about the best time for breakfast in advance. We went down for breakfast at around 9:30am. Yes, you would have to wait for a few mins (15min max) if you go down after 10am, but that's only natural given the size of the hotel and number of guests.
3 course Dinner was very good, great value and very quick service!
There's plenty to do there (Thank God!) we ended up only staying at the hotel because the weather was terrible! Many different rooms for evening entertainment for all ages and tastes. We had an amazing time in the concert and afterwards in their bars, with good live music in 2 of them.
Overall the hotel is very nice and clean, many comfy seating areas around the lobby with very nice couches.
We even had a problem with our car in the morning and Christina from reception was more than helpful, even tried to get one of the kitchen staff who knew about cars to help us.
We didn't use the spa and pool facilities but had a look and it seems very good.
My advice is don't believe everything you read on Tripadvisor, each person's experience is different! From my experience, anything you need, any complaints, any problems or anything that's not to your liking go and speak to them...they will do their best to help and make you feel happy and enjoy your stay. But do that either before or when you are there, they can't do anything after you checked out!!!
Many thanks to Caroline and all the staff, already planning our next stay there when parents are visiting in October!
Highly recommend this hotel!!!
- Official Description (provided by the hotel):
- The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more less
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- Also Known As:
- Gleneagle Hotel Killarney