We were very disappointed with Abbey Lodge after reading such good reviews here.
We booked in for three nights at the 4-star-rated Abbey Lodge, but when we checked-in, we were immediately shown to our room in the adjoining un-rated guest house called Ardree House. The two houses are owned by the same family and are joined by a glass corridor/breakfast room. While the rooms in Abbey Lodge are worthy of 4 stars, we could see why Ardree house was un-rated. Our room was very tatty, with stained carpets and mould on the windows. There was no power shower and no tea/coffee-making facilities in the room. We could not believe that the owners were getting bookings from the great reviews on this website combined with the description of their facilities on their own website, only to place guests in inferior accomodation (for the same price of 50 Euros per person per night) in their neighbouring house. After we complained, we were moved to a much better room in Abbey Lodge for our last two nights, and (after a bit of arguing) managed to secure a reduced price for our first night.
They don't provide tea/coffe-making facilities in Abbey Lodge either. You have to go down to a communal lounge if you want a cuppa. We were eventually provided with a kettle after we pointed out that as they advertised such facilities on thier website, they were honour-bound to provide them.
We stayed at three other B&Bs in Ireland after reading great reviews on Trip Advisor, and they were all superb. It was such a shame that the owners of these two very different guest houses have decided to merge their business, with the net effect of Ardree Lodge spoiling the reputation of Abbey House. They either need to drastically improve Ardree House, or run the two businesses separately.
So, if you decide to stay at Abbey Lodge, make sure you get a written statement from the owner, saying that you will actually be staying at Abbey Lodge - and be prepared to stand your ground. Alternatively, if you don't want the hassle, stay somewhere else!
- Official Description (provided by the hotel):
- A genuine Irish welcome awaits you at Abbey Lodge B&B. We are situated 3 minutes walk from Killarney town centre, complimentary WIFI is available. The house is tastefully decorated throughout and features many interesting antiques and art. The accent is on friendly personal service backed by the highest standards throughout. ... more less
- Reservation Options:
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- Also Known As:
- Abbey Hotel Killarney