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“Will definitely get back”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #10 of 38 Hotels in Killarney
Certificate of Excellence
Ireland
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Will definitely get back”
Reviewed April 6, 2014

I stayed here with my sister as a treat for Mother's Day, from the minute we arrived we were made feel very welcome by the very friendly receptionist, our room was very spacious and comfortable and there was a very nice atmosphere in the bar where we had a pre dinner drink. The breakfast was excellent and the dining room staff were so nice and helpful, we were delighted to receive a pot of homemade jam as a Mother's Day present which was a very nice touch we thought. The location of the hotel couldn't be better, we will definitely return here again

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatieK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, May 21, 2014
Katie,

Thank you for taking the time to post your delightful testimonial here on Tripadvisor and sharing with all your experience at the Arbutus.

It was a pleasure to serve you and your sister and a delight to see you both relax and enjoy yourselves. We hope that the jam arrived home safely and was appreciated by all.

Until next time,

Slán,

Seán
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Fort Atkinson, Wisconsin
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 6, 2014

We stayed at the Arbutus Hotel for 3 nights. Sean and the rest of the front desk staff was extremely helpful and very attentive. He made excellent recommendations for the Dingle Peninsula & set us up with an fascinating horse drawn excursion through the Gap of Dunloe. Excellent breakfast with a cheerful staff. Great location downtown. We plan on returning to Ireland in a few years & will definitely stay at the Arbutus again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, May 20, 2014
Glenn,

Apologies for the delay in replying to your posting, better late than never though.

Thank you for choosing to stay with us and for taking us up on some of our recommendations.

It was a pleasure to see you and your daughter have an enjoyable time in Killarney and Kerry.

We look forward to welcoming you back to the Arbutus in a few years and remember that you qualify for loyalty benefits when you are a returning guests.

Until then,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kildare, Ireland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 6, 2014

Excellent service. Old style Irish hotel with matching decor. Complimentary Tea/Coffee on arrival with Ginger Cake a real treat and a lovely touch. Centrally located in the town of Killarney. A minor quibble was that the room we stayed in was a bit small and did not match the decor downstairs. Overall it was really good value with really helpful staff.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeanForde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, family at Arbutus Hotel, responded to this review, May 16, 2014
Sean,

Thank you for taking the time to post a review about your recent stay at The Arbutus.

We are very pleased to see that you felt that The Arbutus is a Quality Old-Irish hotel, where one receives excellent service and is cared for by really helpful staff. I accept that the room that you were in is not reflective of the décor in the public areas, of little comfort to you now but all our bedrooms are different in style and size and the room that you had is one of our smaller ones, sorry about that. Next time you are coming, please remind reservations about your review here on TA and we will be sure to give you a better room.

Until next time,

Slán from All @ The Arb
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Chicago, Illinois
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 30, 2014

The entire staff here was wonderful! The receptionist was VERY helpful in recommending things to do and places to eat in the area (the Dingle Peninsula was recommended over the Ring of Kerry and we were perfectly happy with a shorter trip with similar scenery).
The kitchen staff was very attentive and eager to please. Very friendly as well!
Rooms were clean, spacious, and comfortable.
We had booked one night at first, but ended up staying for two additional nights because it was so lovely!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, May 6, 2014
John,

Thank you for your powerful review and for the lovely comments.

It is lovely to hear you say what you particularly enjoyed about your time here but it was also oh, so rewarding to hear you ask each morning, “Can we stay another night, please?”
I hope that the rest of your vacation went well.

Slán,
Seán
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Kildare, Ireland
1 review
Reviewed March 30, 2014

We stay in the Arbutus regularly as a couple and as a family and we love the homely welcoming friendly atmosphere from the moment you walk into the hotel. The staff in the hotel from reception to the bar to the waitresses could not be more helpful. Its a prefect location situated in the heart of Killarney Town. The bedrooms are spacious, spotlessly clean, and very comfortable. The breakfast has a wide variety of options including home-made scones, pancakes and of course the full Irish. What sets this hotel apart from others is the accommodating nature of their staff, a special mention has to be to Betty who goes beyond the call of duty to make people feel welcome in the Arbutus. We look forward to our next stay and recommend it highly 100%.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, May 6, 2014
Patricia,

All the team at The Arbutus wish to express their gratitude for your lovely comments and recommendation, thank you very much.

It is a pleasure to welcome you back time and time again and we are honoured that you consider our little hotel to be your home from home when you are visiting Killarney.

Thanks again,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 29, 2014 via mobile

We loved the excellent friendly service and spacious room. This was our 5th night in Ireland and 1st night with a comfortable bed. Our hat is off to you for our wonderful time here.
A most wonderful recommendation to the Bricin for dinner too.

Stayed March 2014, traveled as a couple
Helpful?
Thank EAJ2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, March 31, 2014
Howdy,

Wow, what can I say ““BEST NIGHT'S REST IN IRELAND” is an incredible accolade and testimonial and that you are willing to take that big Texan 10 gallon hat off to the team at The Arbutus for the great job that they did in ensuring that you had a wonderful time while you were here, we are really pleased and honoured at receiving such awards, thanks.

We are delighted to read that you were very pleased Bricín also.

Hope that the rest of your vacation went well.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 28, 2014 via mobile

Stayed here for 2 nights was a most delightful stay.. staff are very welcoming and friendly made us feel at home from the moment we entered.. everything we asked for was provided with no questions asked. Rooms are homely and lovely and warm.. felt like home to us would definitely recommend to anyone thinking of going to kilarney as its perfectly located in town city. We will be back for sure..:)

Stayed March 2014, traveled with friends
Helpful?
Thank Steffi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, March 31, 2014
Steffi,

Many thanks for the lovely review posted following your recent 2 night stay with us.

We really do appreciate you taking the time and trouble to post it and we are delighted to read you enjoyed your time at The Arbutus. I take your comments about being “Made feel AT HOME” and the rooms BEING HOMELY and lovely and warm….. FELT LIKE HOME TO US as being the greatest compliment. As much as we all look forward to holidays and vacations, one of the great things about them is that we realise that home is where we want to be, it is where we are confident enough to relax and feel cozy. These comments along with WE WILL BE BACK FOR SURE..:) are very rewarding for all who work here who I have shared them with, they all say “thanks”

I am glad that you enjoyed your stay and I do hope it is not too long before we have the pleasure of welcoming you back again.
Slán,

Seán
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Romantic Hotel in Killarney
#6 Business Hotel in Killarney
#6 Family Hotel in Killarney
#9 Luxury Hotel in Killarney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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