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“A lovely traditional hotel”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #10 of 38 Hotels in Killarney
Certificate of Excellence
Newcastle, Australia
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A lovely traditional hotel”
Reviewed May 12, 2013

Our arrival at The arbutus hotel on a cold April day was everything you would want of Irish hospitality. We were with another couple and while we were waiting in the reception room in front of the open fire for the bags to be brought in a lovely tray of coffee tea and Irish ginger cake was served to us. Our first room had quite an uncomfortable bed and we were moved to another room with king bed the next morning. The breakfasts were delicious and had a homemade touch. Through a door off reception was a lovely Irish bar where we could enjoy a drink by the fire. The staff were very accommodating and friendly.

Room Tip: Ask for a room which has recently been renovated. The rooms were very good value and it would pay t...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ValueLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, September 26, 2013
Thank you very much for your lovely review.
We absolutely love your Nom-de-plum, ValueLover. Value is one of the key corner stones on which The Arbutus is established, if are not delivering value we will not last in business.
Delighted to see that you enjoyed The Arbutus with all it’s charm and friendly staff and thank you so much for bringing the bed issue to our attention while you were here so that we could rectify it by moving you to a room with one of our newer, super comfy King-size beds. We are currently in the process of replacing all our chiropractor approved mattresses which were all the go 5 years ago with a top of the range bed is the Club Pocket Pillow Top and consists of 1400 individual springs encased in their own individual pockets which contours beautifully to the body and is the ultimate in luxury and comfort.

We hope that the rest of your travels went well.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Cork Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2013

Myself and my wife stayed at the Arbutus Lodge this week end and enjoyed our pleasant stay thoroughly. All staff are friendly, the layout and theme of the hotel is very homely, especially the waiting area is like being in the front room of your own home. breakfast is cooked on order, "so no buffet food here ", Breakfast is served in the most quaint dinning room, with excellent service . Noel and Catherine Cork.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Noel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, September 26, 2013
Catherine & Noel,

Thank you for taking the time to post your review following your stay with us back in May. We are delighted that you had an enjoyable stay and hope we will have an opportunity to welcome you back in the near future.

Kind regards

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, Virginia, United States
Level Contributor
7 reviews
4 hotel reviews
Reviewed May 12, 2013

We stayed at the Arbutus hotel at the recommendation of some folks from Galway we met along the way. What a great spot in the center of Killarney! The staff was wonderful! Sean was so helpful in guiding us through the area with excellent suggestions.
The hotel is cozy and clean. It is definitely dated, but charming. We came in from the pubs and enjoyed the warmth of the lobby fireplace, which was really more like a (large) homey living room.
Finding parking when you first arrive (for check-in) is tricky, but the hotel has parking available a block away once you have checked in.

Room Tip: Definitely ask to see your room first. We were shown several different options before choosing one...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy-Randy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, September 23, 2013
Nancy,

Thank you for posting your powerful review. I love the ripple effect, you met up with some folks in Galway who recommended The Arbutus to you and now you are recommending it to all who read.

We are delighted to read that you enjoyed your time with us and that you got the “Homey” feel of place and your headline “BEAUTIFUL TRADITIONAL HOTEL” along with wonderful staff and a great spot in the centre of Killarney.

Apologies for the delay in replying, but thanks again for the lovely review.

Wishing you and yours all the best,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 11, 2013

Not knowing what to choose, we relied on TripAdvisor for our hotels during an Ireland vacation. The Arbutus turned out to be a solid choice. A little rustic compared to a Mariott Courtyard, its a nice place, clean, with upgraded bathrooms and free wifi. The rooms are nice enough although the TV is quite small with few channels. I say rustic because the furniture didnt match and the bedspreads need modernizing. The thermostat is one of those new remote control types that did well with heating -- it was cold and rainy in Killarney this month. But overall, the room was pleasant, large enough, and there were no complaints. The staff are extremely pleasant especially Ina who made you feel like family coming home to a reunion.

Room Tip: The only downside was room 228 faces the back parking lot which is noisy at 5:45-8am. The tour buss...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielg922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, September 23, 2013
Daniel,

Thank you for selecting us as your place to stay in Killarney. We are delighted to see that you found The Arbutus to be a solid choice, thank you Tripadvisor for pointing you in our direction.
We appreciate what a risk it can be selecting one hotel over another and particularly the unbranded rather than a Mariott or Holiday Inn when vacation time and funds are so precious. We have recently brought in a “What If?” policy where, If on arrival a guests decides that The Arbutus is not what they were expecting, We will not tie them into Terms & Conditions, 72 hour cancellation policies etc. Instead we will immediately reimburse them in full and endeavour to find them alternative hotel more appropriate to their specific tastes, needs and expectations. Why do I tell you this, well because we want you to continue recommending The Arbutus to anyone who is looking for that hotel that makes one feel like family coming home to a reunion, that is one of the greatest accolades that we receive.

Thanks again,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longford, Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 9, 2013

I stayed in the Arbutus hotel in April and meant to write this before now. we bought a deal and it was fabs value.. from the time we arrived in the hotel until we left nothing was too much trouble. the staff were friendly and the breakfast was really lovely. Location you couldnt ask for more. I have to say it was so good we are going back again this month!!!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veronica2106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, September 23, 2013
Veronica,

Thank you for your lovely review and when I see you say that you “meant to write this before now “, I must say the same, I meant to write you a thank you reply before now but thankfully we have been so busy I did not get around to it until today. THANKS.

We are delighted that you enjoyed your time at The Arbutus and hope to welcome you back many more times.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 9, 2013 via mobile

Arbutus is a traditional hotel right in the centre of Killarney. The lounges have log and peat fires. The bar has traditional Irish music sessions. Furnishings are traditional/ antique. Our room was comfortable and well-appointed, although the view was of a car park. The hotel's own complementary parking is about 300 metres away. The staff were all very courteous and friendly.

Stayed May 2013, traveled as a couple
Helpful?
Thank kevhigg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, September 17, 2013
Kev,

Thank you for your review and apologies about the delay in replying but I see that you have been a busy boy too with all your travels and reviews, wow you sure do get around!

For such a seasoned traveler and senior contributor to Tripadvisor we are delighted to see that you enjoy your time at The Arbutus and your summation is fabulous. A traditional hotel right in the centre of Killarney where they have log and peat fires and a bar that has traditional Irish music sessions, traditional/ antique furnishings and last but not least where THE STAFF WERE ALL VERY COURTEOUS AND FRIENDLY.

Again thank you very much,

Slán

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yellowknife, Canada
Level Contributor
333 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
Reviewed May 8, 2013

Myself and husband stayed in Arbutus Hotel two weeks ago on a Groupon 2-night deal including a discount to a local spa. The hotel is located in the heart of Killarney with easy access to loads of bars and restaurants, with Killarney Outlet just round the corner and with at least 2-3 parking lots nearby (the closest one is free at the weekends but would be very busy, 2nd closest is in the next door hotel - 1 Euro per hour, hotel’s own free parking is 5 min walk up the street).
We stayed in Room 127, double, spacious, non smoking room facing the inner courtyard. The whole hotel has its best and most glorious years behind it, but we still found it very comfortable, lovely and with that old quaint charm. There were bits that would need some TLC but the hotel felt very clean and by no means was it below standards. The lobby/ reception and the adjacent living room with fireplace were actually absolutely stunning and it was great to be able to enjoy a glass of wine in front of the fire in such beautiful surroundings. The staff throughout the hotel were very friendly, welcoming and very accommodating. The breakfast was really nice with good choice and simple yet well balanced tasty food. The famous Buckley’s Bar which is part of the hotel proved to be fantastic and very lively with live music on a Saturday night. All in all we were really happy with our stay in Arbutus, it was a good choice of accommodation and we would gladly come back.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justine28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, September 17, 2013
Justine,

Thank you for taking the time to post your review, we are glad to see that “ALL IN ALL WE WERE REALLY HAPPY WITH OUR STAY IN ARBUTUS, IT WAS A GOOD CHOICE OF ACCOMMODATION AND WE WOULD GLADLY COME BACK.”
I accept your comment that there are some bits that could do with a little TLC, let me assure you that there is no shortage of love that any of the team at The Arbutus has for the Arbutus, funds have been a little tight though and we had not been progressing with our refurb progamme at the speed that we would have liked, but after a good season I hope that we are back on track. Apologies about the delay in replying, to be quite honest we have been very, very busy since you stayed.

We hope that we will have the opportunity of welcoming you back to your cosy chair by the open fire with a glass of your favourite as you watch the others pass by.

Until then,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Business Hotel in Killarney
#6 Romantic Hotel in Killarney
#6 Family Hotel in Killarney
#9 Luxury Hotel in Killarney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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