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“Wonderful relaxing atmosphere, great staff!!!”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #14 of 38 Hotels in Killarney
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful relaxing atmosphere, great staff!!!”
Reviewed March 30, 2013 via mobile

Stayed here Holy Thursday -Easter Saturday for relaxing break. I already know Killarney very well so did not want the tourist visit, simply peace and tranquility with my husband. The staff were wonderful, especially Betty who served us breakfast on both days and was around during the afternoon also ensuring the open fire was kept going in the beautifully decorated lounge for us. The decor is classic, food superb, room was more than expected with many channels on the telly and comfortable ensuite. I thoroughly enjoyed my stay and came away refreshed. Would highly recommend.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rashers11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, May 10, 2013
Rashers,

Thank you very much for taking the time to post a review here on Tripadvisor and for the feedback.

We are delighted to read that you thoroughly enjoyed your stay and that you came away refreshed after your relaxing stay over the Easter weekend. It is a thing that readers may find difficult to comprehend but it seems to be a thing that The Arbutus enjoys, even though it is in the heart of the town centre, there is quite a quiet relaxed atmosphere about the place. Perhaps it is down to the classic décor which guest find homely, perhaps it is the breakfasts that are cooked to order and served until 11.00 each morning, may be the staff whose main aim is for the guest to enjoy their time in Killarney and not to be felt rushed in any way or may it is down to down to sitting in the room (that you show in the photo you posted) by the open log fire and people-watch others rush by whatever it is we are delighted that you found it and benefitted from it.

Not sure if your nom-de-plum is from Strumpet City or not but David Kelly played it so, so well.

Thank you for highly recommending us and we promise to strive to maintain the levels you enjoyed.

Slán,

Seán
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Cork
Level 5 Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 25, 2013

My husband and I have just returned from a lovely relaxing break at the Arbutus in Killarney. From the minute we stepped into the hotel, we were met with a very friendly and homely atmosphere. The receptionist is very friendly and showed a genuine interest in our stay. The reception area is lovely with 2 large seating areas, both which have open fires - very welcoming on a wet afternoon. The bedroom was comfortable - and the power shower was amazing. Our room was facing out the back, overlooking a little courtyard, which was lovely. The staff overall were very friendly, including the dining room and the bar. The bar seems to be a very local bar and you can meet a few colourful local characters there!

You do get the overall impression that there is a lot of history in the hotel - there are some lovely pieces of antique furniture dotted around the place. The decor can seem a bit dated but it is very well maintained.
We really had no complaints about the Arbutus and it is a great choice if you want a homely, friendly hotel in the center of Killarney.

  • Stayed March 2013, traveled as a couple
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Helpful?
Thank MagCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, May 10, 2013
Mag,

What a pleasure to read such a lovely review about your time with us. We are delighted to see that you and himself had a lovely relaxing break and that you found The Arbutus to BE A GREAT CHOICE IF YOU WANT A HOMELY, FRIENDLY HOTEL IN THE CENTER OF KILLARNEY.

It is true that all the staff here have a genuine interest in guest’s comfort and care. The majority of the team have been here for 15 years or more and they all take great interest in pleasing guests and making them feel at home, we may not be as formal as some hotels but we have a passion and pride in giving guests what they deserve.

The bar, Buckley’s is a “local” and if you want to see colourful characters and banter you should see it on the day of the Munster football final when Cork and Kerry meet, it is indeed a sight to behold. This year they wll be meeting on Sunday 7th of July.

We hope to see you back again in the not to distant future.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2013

Great location one of the main streets in killarney.I found the hotel to have excellent service,rooms were very clean spacious and well presented.I thoroughly enjoyed my stay there,would definitely recommend staying there to anyone and would definitely return again..

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasonwallace05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, May 10, 2013
Jason,

Thank you very much for your lovely review. The Arbutus has enjoyed being in the heart of Killarney and in many people’s hearts too for many years and it is great to see your headline, BEAUTIFUL HOTEL IN THE HEART OF KILLARNEY.

We are delighted to see that you thoroughly enjoyed your stay and that you have no hesitation in recommending us to others and that you would definitely stay here again. This is the best feedback any hotel can possibly get and at the Arbutus we believe that by delivering great hospitality at fair value we can save a lot on marketing & advertising which in turn allows us to deliver even better value.

Repeat & referral benefits, as a past guest you may now enjoy our loyalty discounts both for yourself and any family or friends that you recommend us to. Be sure to let reservations know when you are making your reservation.

Until next time, we wish you well.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2013

My husband daughter and I recently stayed in the Arbutus Hotel from 18/3/to20/3/2013 We were very pleased with the hotel as it is the first time we have stayed there we felt comfortable from the start and found overall standards to be high The location is fantastic near everywhere My husband in particular commented that the breakfast served is second to none and a great choice is offered We will definitely stay there again when visiting Killarney our favourite Irish holiday destination

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Frewland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, May 9, 2013
Frewland,

Thank you for your fantastic review following a successful trip to Kllarney, your favourite holiday destination.

We are delighted to see that your first visit to The Arbutus went so well, that you immediately felt comfortable from the very start and what more can be said to your comment that you WILL DEFINITELY STAY HERE AGAIN, surely that is the greatest compliment/ recommendation that any hotel can get. I recently read that the difference between successful companies and others was that the successful ones have a higher repeat business ratio. We look forward to welcoming you back and hope that we will have the opportunity to do so many times.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 5 Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 23, 2013

We started on a bad note. Our party had reserved 3 rooms and two of the couples thought their rooms smelled of cigarette smoke. One asked to change their rooms right away and the hotel accommodated them. The other tried it for a night, but had to sleep with the windows open wide to air out the room and even that didn't make it right. Again, when asked, the hotel accommodated the room change. The new rooms were fine (as was the original 3rd room).

The staff went out of their way to be helpful (the biking recommendation for Killarney National Park led to the highlight of our trip) and the breakfasts were very good.

The hotel has a great location for Killarney, as it is near the park, the shops and the pubs (including local music). A farmer's market stand offers fresh fruit just two doors down from the hotel.

Room Tip: Smell first and don't be afraid to ask for a change
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  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
Thank 54thstreeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, May 9, 2013
Thank you for taking the time to post a review on Tripadvisor and to share with all your Arbutus experience.

I am so sorry that we did start on a bad note and particularly because all our rooms are non-smoking rooms and unfortunatley the previous guest had broken the house rule and despite house-keepings best efforts and because we had no other options at the time, we allocated you a room that we should not have had, we had to admit that there still was traces of smoke smell in your first room. I am pleased to see that we were able to sort the situation by room change and rescue some of our promise that we had made to you. Again, apologies about “Smokey Joe” and a big THANK YOU for bringing it to our attention and allowing us the opportunity to rectify the situation and not to let it spoil your vacation.

I am also delighted to see that your cycle around Muckross lake in the Killarney National Park was the highlight of your trip, you certainly had a great day for it and it was lovely to see how much you both enjoyed it.

I am indeed blessed with the location and also the team that the Arbutus enjoys and without a shadow of doubt they are the greatest perceived benefits that guests may enjoy when they choose to stay with us.

Thank you again,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilkenny, Ireland
1 review
Reviewed March 17, 2013

There was a very relaxed and friendly atmosphere. We got a very warm welcome which included complimentary tea and ginger cake served in a small room off the reception area which had a warm cosy fire. The bedroom was warm and comfortable. The receptionist was extremely friendly. The staff in the dining room were very courteous. The food was high quality and warm enhanced by the excellent home made brown bread. It is very conveniently located in the town centre with close by free parking. The bar staff were friendly and conversed with customers.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dickoneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, May 9, 2013
Dick,

Thank you very, very much for the lovely review.

We are delighted to see how much you enjoyed your time at the Arbutus and that you felt the warmth of the team and the hotel, all which combined to create that very relaxed and friendly experience. I am also delighted to see that you did not get warm brown bread, fresh out of the oven each morning. My Granny (who founded the hotel in 1926 and who’s reciepe we still use today) would come back and haunt me if she heard that somebody got warm brown bread. She used to say that it would stick in their cragh.

We look forward to welcoming you back again soon.

Until then, slán.

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 14, 2013

When you first walk into the Arbutus Hotel you're instantly welcomed by the friendly staff. The entry and lobby area are exquisitely decorated and very warm and cozy. The only complaint we had was the room - it was a bit tiny and stuck back in the corner so it was somewhat awkward to get to with our luggage but other than that it was great. Perhaps the best thing about the Arbutus Hotel is it's location. You're literally right up the street from several restaurants, bars, shops and other local attractions. Killarney is one of those wonderful Irish cities that easy to wander and fun to explore and the Arbutus Hotel makes it very easy to do both.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Kathleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Grandson of the founders at Arbutus Hotel, responded to this review, May 8, 2013
Katy,

Thank you for taking the time to post your review here on Tripadvisor and we are delighted to see from your other reviews that you really enjoyed Killarney.

I have shared your comments with the friendly staff and they thank you. Location of the hotel sure does make it easy to wander and fun to explore the wonderful town of Killarney and it’s national park.

Regarding your room, being an old building it is a bit higgle–de-piggledy in lay out with no 2 rooms being the same, some a large, some not so. Should you ever comeback to visit or if there is any one that you recommend to stay with us, we will be sure to give one of our larger rooms.

Thank you again for staying with us and for the review.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Family Hotel in Killarney
#6 Romantic Hotel in Killarney
#6 Business Hotel in Killarney
#12 Luxury Hotel in Killarney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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