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“Absolutely wonderful hotel, great staff, beautiful rooms!!”
5 of 5 bubbles Review of Arbutus Hotel

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Arbutus Hotel
Ranked #11 of 39 Hotels in Killarney
Certificate of Excellence
Rushville, Indiana, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely wonderful hotel, great staff, beautiful rooms!!”
5 of 5 bubbles Reviewed November 6, 2012

My husband and I just spent our honeymoon in Ireland - after four days in Dublin we were ready to get out of the city and out to see the countryside. The Arbutus Hotel in Killarney was perfect. It was a short drive (maybe 10 minutes) from the County Kerry Airport. The hotel lobby was beautiful with two lounges each with a warm fireplace and cozy couches to end or start your evening with a warm drink. Our room was wonderful and spacious with it's own fireplace and the biggest bathroom I've ever seen in Europe!! It was just perfect. The town was the perfect size with plenty of shopping just next door to the hotel. So many pubs to choose from but we tried to sample them all anyway - the hotel bar was a nice place to end the night and the bartender and locals were incredibly friendly. All the staff at the Arbutus were more than helpful. To be honest I wonder if the receptionist ever slept - she was there all hours of the day and night. Oh and finally, the breakfast was delicious - especially the scones! Thanks again Betty for the recipe!! Anyway - it was an absolutely wonderful trip that I wish had lasted longer!

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, January 30, 2013
Kate,

Thank you very much for taking the time to post your wonderful review. We are delighted to see that you enjoyed your time at The Arbutus and that at the end of it all you wished it had lasted longer. We hope that we will some day have the pleasure of your company again.

Without a doubt I am probably the luckiest hotel “manager” in Ireland. Most of the members of the Arbutus team are so interested and committed to their jobs that it is they that manage me and not the other way around.

In case NERA, (the employment regulation authority) or any other concerned individuals read your review I would like to take this opportunity to clarify that with regards to “the” receptionist being here all hours, there are 2 sisters who look very, very a like and certainly give of their all BUT it is not always the same one on duty, there really are two different people.

Happy New Year to you and your Hubby and we hope that 2013 will be your best year yet.

Regards,

Seán
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1,374 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (167)
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Ventura
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed November 5, 2012

We had booked two nights at this hotel based on recommendations from trip advisor and AAA. Long story short, we only stayed one night. And really, the only reason I am giving this an average rating is because of the staff. First off, it was hard finding parking. Then when we finally got into the place, we had to drag all of our luggage through the bar (during a busy soccer game) to get to the lobby. The desk attendant was very nice, but the room... not so much. It was like a time warp back to the 70's. Very dated. There were wires sticking out of the wall above the door, I don't know if they went to a long gone smoke detector or what. The built in blow dryer in the bathroom was missing and it took me 5 minutes to figure out that the TV wasn't even plugged in. The furniture looked like it had been there forever and the bed felt like they through a sheet over a piece of plywood. Our view was of some HVAC ducting and a wall. When we spoke to the staff they showed us another room, but we were directly over the bar and she told us there was a band there that night so it might get noisy. We ended up staying in our original room and could still hear the band. Breakfast in the restaurant the next morning was the only bright spot. When we told the manager we would not be staying another night, she was very apologetic and even comped our breakfast, so I can't fault the staff.
I would look elsewhere when staying in Killarney.

  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
2 Thank Vta_dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Manager at Arbutus Hotel, responded to this review, December 5, 2012
VTA Dude,

Thank you for your review and your compliments about the staff and our breakfast. Without a doubt we have a great team here at The Arbutus.

I am sorry that you felt the need to depart earlier than expected but fully appreciate that vacation time is too precious to be compromised.

From your other reviews I note that you stayed in what is probably one of the finest hotels in Ireland and Europe, Hayfield Manor the night before you came to us and perhaps this may have had some bearing on your expectations, although we only charge about a third of the price.

I hope that overall you had a pleasant vacation.

Slán,

Seán
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Southwest Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 1, 2012 via mobile

Our stay exceeded our expectations. Betty and the rest of the staff could not have been more helpful and friendly. The room was very comfortable and the location was great. We took the jarvey cart ride through the park from the hotel and found it fascinating. The bartender in the pub was excellent as well as the meals that we had in the dining room.

  • Stayed October 2012
    • Value
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Helpful?
1 Thank OhioTraveler82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, November 14, 2012
Ohio Traveller,

Thank you very, very much for your lovely feedback and review. To hear that your stay EXCEEDED OUR EXPECTATIONS is music to any managers ears. It is difficult to pitch your product over another without over promising and then under-delivering and we can also be a little shy and humble too. Thank you for telling all who read your review.

Hope that the rest of your vacation was good and that you are now getting ready for the festive Seasons.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southlake, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 1, 2012

By the time we stayed at Arbutus we had stayed at three hotels throughout Ireland. We were somewhat use to smaller rooms but when we checked in Arbutus we were quite surprised at how large the rooms were. The staff was amazing from the front desk to the restaurant staff. Everyone was helpful. The hotel was comfortable, clean, very well kept. It was one of the best places we stayed on our 13 day journey.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
1 Thank KLMSouthlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 14, 2012
KLM,

Thank you for taking the time to post your review about your recent time @ The Arbutus.

Wonderful and comfortable where you were quite surprised (in the nice sense of the word surprise), ONE OF THE BEST. I am in total agreement with you about the staff here being amazing and I have passed on your kind comments to all.

Very much appreciated, thank you again.

Regards,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Ireland, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 31, 2012

We stayed in the arbutus a couple of times and could not fault any aspect of this hotel
Very helpfull staff excellent breakfast great atmosphere clean comfortable rooms .Home from Home .
Michael and Joanne o' Gorman Co. Tipperary

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 14, 2012
Joanne & Michael,

Thank you so much for all your visits to The Arbutus, we are delighted to see that you consider us as your .Home from Home in Killarney.

It is also great to see you say that you can not fault any aspect of this hotel with it’s VERY HELPFUL STAFF, EXCELLENT BREAKFAST, GREAT ATMOSPHERE AND CLEAN COMFORTABLE ROOMS.


We look forward to welcoming you back many more times.

All the best to you and yours,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 30, 2012

The Arbutus Hotel is a great choice in Killarney. The hotel is very centrally located, the rooms are large and comfortable and the service is personalized and friendly. We will definitely stay here again on our next trip to Killarney.

Room Tip: We had a room with a view of the main street which had a very pleasant view.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank liz2011are
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Proud grandson of the founders at Arbutus Hotel, responded to this review, November 9, 2012
Liz,

Your kind words are much appreciated.
Thank you for choosing us as your base in Killarney and thank you also for recommending The Arbutus to all as a GREAT CHOICE IN KILLARNEY, Wonderful hotel and service.

I hope that Sandy did not upset your travel plans too much and all is well at home.

Regards,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 29, 2012

Hi
I was made feel very comfortable with my family, we stayed there for one night, the hotel is right bang in the heart of Killarney town centre, the breakfast had freely baked scones served with homemade strawberry jam to compliment the full Irish fry-up, fine hospitality

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Irelandsfinest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 9, 2012
Ireland’s Finest One,

3 big THANK YOUs;

Thank you for choosing to spend you & your family's time with us
Thank you for taking the time to share your feedback of The Arbutus on TripAdvisor.
Thank you for your lovely kind words.

We look forward to welcoming you back and remember to mention loyalty when you are making a reservation the next time to avail of benefits.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Business Hotel in Killarney
#6 Family Hotel in Killarney
#6 Romantic Hotel in Killarney
#10 Luxury Hotel in Killarney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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