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“Wonderful and Comfortable”
Review of Arbutus Hotel

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Arbutus Hotel
Ranked #10 of 38 Hotels in Killarney
Certificate of Excellence
Southlake, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful and Comfortable”
Reviewed November 1, 2012

By the time we stayed at Arbutus we had stayed at three hotels throughout Ireland. We were somewhat use to smaller rooms but when we checked in Arbutus we were quite surprised at how large the rooms were. The staff was amazing from the front desk to the restaurant staff. Everyone was helpful. The hotel was comfortable, clean, very well kept. It was one of the best places we stayed on our 13 day journey.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank KLMSouthlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 14, 2012
KLM,

Thank you for taking the time to post your review about your recent time @ The Arbutus.

Wonderful and comfortable where you were quite surprised (in the nice sense of the word surprise), ONE OF THE BEST. I am in total agreement with you about the staff here being amazing and I have passed on your kind comments to all.

Very much appreciated, thank you again.

Regards,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (177)
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English first
Western Ireland, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2012

We stayed in the arbutus a couple of times and could not fault any aspect of this hotel
Very helpfull staff excellent breakfast great atmosphere clean comfortable rooms .Home from Home .
Michael and Joanne o' Gorman Co. Tipperary

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 14, 2012
Joanne & Michael,

Thank you so much for all your visits to The Arbutus, we are delighted to see that you consider us as your .Home from Home in Killarney.

It is also great to see you say that you can not fault any aspect of this hotel with it’s VERY HELPFUL STAFF, EXCELLENT BREAKFAST, GREAT ATMOSPHERE AND CLEAN COMFORTABLE ROOMS.


We look forward to welcoming you back many more times.

All the best to you and yours,

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2012

The Arbutus Hotel is a great choice in Killarney. The hotel is very centrally located, the rooms are large and comfortable and the service is personalized and friendly. We will definitely stay here again on our next trip to Killarney.

Room Tip: We had a room with a view of the main street which had a very pleasant view.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank liz2011are
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Proud grandson of the founders at Arbutus Hotel, responded to this review, November 9, 2012
Liz,

Your kind words are much appreciated.
Thank you for choosing us as your base in Killarney and thank you also for recommending The Arbutus to all as a GREAT CHOICE IN KILLARNEY, Wonderful hotel and service.

I hope that Sandy did not upset your travel plans too much and all is well at home.

Regards,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2012

Hi
I was made feel very comfortable with my family, we stayed there for one night, the hotel is right bang in the heart of Killarney town centre, the breakfast had freely baked scones served with homemade strawberry jam to compliment the full Irish fry-up, fine hospitality

  • Stayed October 2012
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank Irelandsfinest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 9, 2012
Ireland’s Finest One,

3 big THANK YOUs;

Thank you for choosing to spend you & your family's time with us
Thank you for taking the time to share your feedback of The Arbutus on TripAdvisor.
Thank you for your lovely kind words.

We look forward to welcoming you back and remember to mention loyalty when you are making a reservation the next time to avail of benefits.

Slán,

Seán
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MEATH, IRELAND
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 23, 2012

We spent a lovely weekend at the Arbutus. A short walk from the rail or bus station brings you to this beautiful old style hotel. This family run hotel will welcome you with a smile, nothing seems to be a problem to them. Breakfast at the Arbutus is a feast in its self, great food ,freshly cooked with an array of scones ,jams and ginger cake and, and all overseen by Betty who can,t do enough for you. The hotel is right in the middle of Killarney , a short walk to all local places of interest. We loved this hotel and will be back. A special mention to Michelle on the front desk for her friendly and professional attitude.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GPB_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Manager at Arbutus Hotel, responded to this review, November 9, 2012
GPB,

Thank you very much for your lovely words about your recent stay, I will ensure that all staff, in particular Michelle and Betty are aware of your comments and compliments. There is also another great part of the team working away in the background to make sure that all comes together.

We hope to welcome you and yours back to The Arbutus in the not too distant future.

Kind Regards,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle West, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 21, 2012

all those stories family run hotel is just so washed out,no feel about it at all once you are in it.breakfast is a total disaster.rooms are so basic,no duvet covers just old blankets with sheets over them,very old matrasses and beds,hardly slept because it was like a park bench,very old creeky stairs small dungy halls,the only new refurbished parts was a bathroom and thats the only nice thing about this hotel.i would never ever go back there,as the choice of hotels in killarney is huge,so its just of one many ,,falty towers'' i guess

  • Stayed November 2011, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mariyagardiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Family at Arbutus Hotel, responded to this review, October 24, 2012
Mariya


Regretfully I have to say that I take great umbrage from your review and in particular to your heading. I am not quite sure what your perception of deception was about but 11 months after you say you stayed, you felt a need to write a review and say that we were deceiving.

I am truly sorry that you left the premises feeling that you were deceived but if it is one thing for sure and certain at The Arbutus we are proud of who we are and what we offer people and at no time do we try to pretend to be anything other than what we are. If Ronseal does what it says on the tin, then ditto for the Arbutus we are who we are and we endeavour to deliver what we promise. However there clearly was a difference in your expectation and your experience and for that I apologies.

I hope that readers will see from most of the other reviews here on Tripadvisor about The Arbutus that we are not Charletons or Johnny-come-latelys. The Buckley family have been running The Arbutus for 86 years, one does not remain in business for that length of time if they are failing to deliver what they promise.

I wish you well, take care.

Slán,

Seán


P.S.

Sorry to all the other reviewers that I have not got around to replying to yet but I felt a need to clear a point or two here first. A collective THANKS to you all.
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Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2012

This beautiful hotel sits right in the middle of town near many pubs & restaurants. The breakfast here is exceptional and the hosts go well above expectations! Ina and Michelle were so helpful in recommending things to do, calling up places to make reservations (including having the jaunt cart ride pick us up right outside the hotel!), and making sure we were always comfortable. They even called up to the room after we settled in to make sure everything was to our liking! Their smiles and personalities are so wonderful that it made us want to stay there much longer! We can't wait to go visit again.

Stayed October 2012, traveled as a couple
Helpful?
1 Thank JTM929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArbutusBuckleys, Owner at Arbutus Hotel, responded to this review, November 8, 2012
JTM,

Thank you very much for your glowing feedback, Michelle and Ina’s smiles have been beaming even stronger since they read your kind words.

We are delighted to see that you enjoyed your time with us and that you can’t wait to come visit again, we look forward to welcoming you and yours back and please remember when you are making your reservation to enquire about loyalty privileges. Until then we wish you healthy and happiness.

Slán,

Seán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arbutus Hotel

Property: Arbutus Hotel
Address: Arbutus Hotel College Street | Killarney Town centre, Killarney, Ireland
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#6 Romantic Hotel in Killarney
#6 Business Hotel in Killarney
#6 Family Hotel in Killarney
#9 Luxury Hotel in Killarney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arbutus Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
The Arbutus is one of Killarney's true original hotels. Located in the town centre it is a historic, family run hotel -The Arbutus is best described as a Country House Manor in the heart of Killarney . Whilst small, it has the luxurious accommodation and service expected from a larger hotel, with the advantage of all the personal attention and discretion that a smaller property can offer. Location, service, knowledge and comfort. It is often described by guests as a home away from home. We look forward to the opportunity of making you feel at home ... more   less 
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Also Known As:
Arbutus Hotel Killarney

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