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“Worst ever ”

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Holiday Inn Killarney
Ranked #34 of 38 Hotels in Killarney
Reviewed May 10, 2014 via mobile

Arrived today... All seemed well... Nice room nice reception... Went to the bar and had the worst most unfriendly service I have ever come across... Had planned to eat here but after service decided to actually pay a taxi to bring us elsewhere... Had a beautiful meal and got a taxi back... More unfriendly service.. So decided to go to our room... And finish our drink there... Decided to order my daughters a sandwich. But was told there was a 7 euro charge per sandwich... I will never stay here again as you can get better quality for alot less money.. And In my opinion bar staff should at least smile.. And it's a shame to say that the irish bar staff was unfriendly and unhelpful where as the obvious non nationals..were more professional.. Honest and decent.. Shame as could be a very decent family destination..

Stayed: May 2014, traveled with family
1  Thank Nial S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIK-GM, General Manager at Holiday Inn Killarney, responded to this reviewResponded May 15, 2014

Dear Nial S,
thank you for reviewing the Holiday Inn Killarney. I am disappointed to learn you did not receive the usual friendly and efficient service we are renowned for and that many reviewers comment on. You are right a friendly smile and service are paramount to a good experience in any bar or restaurant and i am sorry we did not deliver on our promise to you on this occasion. i will investigate this matter and follow up with the staff on duty, including the fact that our sandwich in the bar is priced at €4.95. Again please do accept my sincere apology.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 - 290 of 605 reviews

Reviewed May 8, 2014

Stayed for 4 nights on the David Urquhart Ring of Kerry holiday. The staff were very helpful and the rooms were clean and spacious. High quality of food with a choice of three dishes on each course, very well presented by the chef and cheerfully served by the waiting on staff. The three couples in our party had suites at a no extra cost! Would stay at this Holiday Inn again and recommend it. The town is just a pleasant walk away from the hotel, also there are some nice short walks within easy reach.

  • Stayed: April 2014, traveled with friends
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1  Thank Rosalind A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

A great welcome for everyone in our group. Fab rooms and very central 2 everything. We sourced independent people through a local hair/beauti for a pampering afternoon who came 2 our rooms 2 get us ready for a wonderful night out in killarney town. A holiday to remember. Looking forward 2 a return visit.

  • Stayed: May 2014
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Thank madangel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2014

This is a great hotel we stayed here from Friday till the Monday while we followed the rally of the lakes. We stayed with our daughter 16 and son 13 in one of the family rooms with 2 double beds. The room was very clean and the beds where so comfy the shower was very powerfull with loads of hot water. The staff are very friendly. The breakfast was great with loads of everything. I can't wait to return for the June weekend if I get a good deal

  • Stayed: May 2014, traveled with family
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1  Thank Christine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2014 via mobile

I'm a bit late posting this but just a quick note to thank these guys as always for a wonderful stay.
Organising a family gathering every Feb isn't easy.
But with the Holiday Inn we always know that our stay will be memorable for all the right reasons. We all got upgraded which was super. Thanks again guys!

Bar food on the first night was great.
We took our inclusive dinner on the second night in the bar as the hotel needed the restaurant for a group, this worked out better for us as the kids were more relaxed.

The pool was great.

Breakfast was standard but good and plentiful on both mornings.

Mam and Dad have since been back and will continue to do until next year, until when we decide to book our annual break away for all the families which will undoubtedly be back in the Holiday Inn Killarney.

Thanks again.

Stayed: February 2014, traveled with family
Thank Anasthia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014

We have just stayed at the Holiday Inn Killarney for four nights with David Urquhart travel. We had a lovely room with two Kingsize beds and a nice big bathroom, the room was kept clean by a nice Irish girl, who changed the towels everyday and made the beds, there were two types of pillow on each bed soft or firm, which I thought was a nice touch. The food was excellent, great range of food for breakfast, which was buffet style, the evening meal was four courses, with a good choice of food which was very tasty and well cooked, the only fault was that the veg seemed to be mixed frozen veg each night, although it could have been something to do with the time of the year. The staff were very good throughout the Hotel, always friendly and polite and the blackstuff in the bar was excellent.

Room Tip: We were at the back of the Hotel, overlooking the car park and it was nice and quiet.
See more room tips
  • Stayed: April 2014, traveled as a couple
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Thank Hugh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

We had a double night here and really enjoyed the stay. The rooms were spacioous and comfortable and the sitting areas, while not huge, were certainly big enough for a group of friends to sit without feeling crowded. The breakfasts were very good, but the evening meals were a bit on the average side (but we have found that to be the norm in Great Britain). Regardless of the food, it is a very nice hotel and worth a stay.

  • Stayed: April 2014, traveled as a couple
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Thank Stayzon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Killarney

Address: Muckross Road, Killarney, Ireland
Phone Number:
Location: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 38 Hotels in Killarney
Price Range: $62 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Killarney 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Killarney, your haven for all seasons, located quiet yet central in Killarney town on the famous Ring of Kerry road, close to all the amenities and everything Killarney has to offer. We pride ourselves as the perfect place for a getaway: great staff and efficient service, always good value, exciting dining options, live entertainment and full leisure facilities. See you soon! ... more   less 
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Also Known As:
Holiday Inn Killarney Hotel Killarney
Killarney Holiday Inn

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