Where do i start? I have come here on several occasions to give the place a chance because the food is generally good but everything else is just terrible. The staff are rude, the orders are very slow to come to the table, the tables and floors are filthy. Two women at the table beside me ordered hot food and the person at the counter messed up so the customer wasn't going to wait another 10 minutes due to their inability to take an order. Literally minutes later one of the staff broke a cup at a table where there was a family and him and anothet one of the staff members just sniggered laughing at each other at the table. Really, is this what you call good customer service? I was here the previous week and my girlfriend ordered the full breakfast, not once but three times the lady at the till had to write our order and she never asked her did she want tea or coffee, what type of juice she wanted (as this is included in the deal) and what type of bread she would have preferred. And nobody has ever extended a simple thanks for choosing Brown Sugar Cafe to spend their breakfast or lunch with. Disgraceful sums up the place.
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