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“The Smokehouse” 3 of 5 bubbles
Review of The Smokehouse

The Smokehouse
Ranked #28 of 182 Restaurants in Killarney
Certificate of Excellence
Cuisines: Steakhouse, Irish, European
More restaurant details
Restaurant details
Good for: Families with children, Local cuisine, Special occasions, Romantic
Dining options: Dinner, Lunch, Brunch, Breakfast, Late Night, Free Wifi, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff
County Kerry, Ireland
Level Contributor
126 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
“The Smokehouse”
3 of 5 bubbles Reviewed October 12, 2013

Good food, good value, staff .... not the best. Venue nice, funky décor. Day and evening menu available.

  • Visited October 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank MSR186605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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642 reviews from our community

Visitor rating
    293
    201
    67
    38
    43
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Galway, Ireland
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great food but service needs improving”
4 of 5 bubbles Reviewed October 1, 2013

My partner and I stumbled across this gem a few weeks ago as we were shopping in Killarney. The lunch menu was brilliant and great value! We were both very impressed with the standard of our dishes but the service was slow to check on us, they cleared away our water before I could tell them we were still drinking it!! It was as if we were ghosts and they didn't interact at all, when we were finished our main courses we waited for ten to fifteen minutes for the waitress to come back to take our order for coffee and dessert but in the end we had to approach them. (It wasn't busy so I couldn't understand why they were ignoring the only tables they had!) Great food but service needs improving!!

  • Visited September 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank EilisN_80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
21 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Don't bother”
1 of 5 bubbles Reviewed September 26, 2013

We had a very disappointing experience here. I don't like to leave bad reviews but whoever the manager is needs to read this and figure out how to serve customers properly.

We arrived, without reservation, but were greeted and seated straight away. The waitress took our order straight away (without writing it down ....) and went away about her business. Two tables of new customers were seated around us - no sign of our cutlery or the promised water or wine that we had chosen - no sign of our starters.

The waitress arrived back to tell my husband that his chosen main course (ribeye steak .... not rocket science in a steakhouse) was not available. While disappointed, he chose a T-bone and our waitress again disappeared. Still no water, cutlery, wine, starters ..... Our neighbouring tables got their glasses of wine, water replenished. We started to feel invisible!

Our waitress returned with the news that no T-bone steaks were left ... would he have a sirloin? He agreed. Still no water, wine, cutlery, starter and no acknowledgement ....

The adjoining table received their starter. Tables around us were cleared. At this point, I was trying to catch the waitresses eye. No eye contact from the waitresses buzzing around.

In utter frustration, we got up, went to the door, explained our situation to the waitress and left. She seemed totally clueless to our situation, despite having been at our table 3 times. After 20 minutes, we hadn't even got a knife and fork, let alone our starter. Very, very bad service. We told a couple reading the menu outside not to bother - a steakhouse with no steak ....

  • Visited September 2013
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank EFitzH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
22 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Amazing venue terrible service”
2 of 5 bubbles Reviewed September 22, 2013 via mobile

Decor is amazing pity it is let down by the completely unattentive staff who are more concerned with their appearance then waiting tables, our food took ages to come and then came out at different times in te end we just left money on our table as we were completely ignored and couldn't get the bill. Food looked better then it tasted we won't be back

  • Visited September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
3 Thank EastCorkFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flint, Michigan
Level Contributor
60 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Different decor but great food and awesome service”
5 of 5 bubbles Reviewed September 19, 2013

We went in because the menu posted outside looked good...once inside, the decor is very ecclectic but very comfortable and welcoming. The staff were very accommodating and super friendly, and the food was superb.

Visited September 2013
Helpful?
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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